I bought 3 doors, 1 was a different size to the pair, everything came as expected. The process of ordering and sizing was easy and quick. The delivery date and time was adhered to, excellent! Poli... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Door Giant accepted our order and payment with no problems. The items arrived as described. However, we found more suitable items after a recommendation from our joiner and so proceeded with a return,... Zobacz więcej
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Door Giant sold me a pair of gloss black kitchen doors , the doors were flawless, very good quality, well packaged and delivered within the stated time frame. The price was almost half what some of... Zobacz więcej
Reakcja na opinię
Excellent quality Suffolk Oak doors. Bought 6 unfinished doors initially for our downstairs followed by 7 more finished doors for upstairs. My advice would be to buy them finished as the extra cost (a... Zobacz więcej
Reakcja na opinię
4,4
Doskonała
309 recenzji
Odpowiada na 69% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A very helpful customer service
A very helpful customer service helped me find the right door for me. The price was great (even with delivery), which was within two days. Very well packed, it arived with no damage and was easy to fit. Plus, the glazing was covered in plastic, which made it easy to decorate without getting paint on the glass. Overall a superb service - Well done and many thanks
27 stycznia 2025
Odpowiedź od Door Giant
Thanks for your lovely review. We look forward to seeing you on our site again soon.
Natalie B
Door Giant Customer Support
Not even received the door after…
Not even received the door after waiting weeks and paying a huge delivery charge.
4 lutego 2025
Odpowiedź od Door Giant
Really sorry to hear this - I'll look into this and come back to you.
Natalie B
Door Giant Customer Support
Good service and quality of product
Delivered on time with helpful delivery driver.
Door well wrapped to avoid damage
Happy with quality of the door
27 stycznia 2025
Odpowiedź od Door Giant
Thank you for your 5* review and lovely comments.
Natalie B
Door Giant Customer Support
Delivery was quick
Delivery was quick. Doors were exactly what i wanted and at a competitive price. Delivery was easy and packaged good. Just a lil frayed in corner but luckily escaped with no damage. Would highly recommend to be honest.
22 stycznia 2025
Odpowiedź od Door Giant
Thank you for your 5* review and recommendation.
Natalie B
Door Giant Customer Support
No frills, perfect service
Fast delivery, product delivered as expected. Kept in good contact about delivery
19 listopada 2024
Odpowiedź od Door Giant
Thank you for taking the time to leave such a great feedback.
Natalie B
Door Giant Customer Support
Poor quality
Poor quality! Don’t buy door handles from this company. If you buy, wear cotton gloves in order not damage the paint.
Black Matt paint peeling off after few months.
14 stycznia 2025
Opinia niezależna
Odpowiedź od Door Giant
Hi
We are really sorry your unhappy with the product you have purchased , we are unable to look into as we don't have an information relating to your order . Please send us your name and order number and we will look into ASAP
Kind Regards
Paul
The Doorgiant Team
Further to the reply above I can confirm we have now located your order and the details of your complaint . We will investigate and communicate to you directly once we have an opportunity to review all of the information
Kind Regards
Paul
The Doorgiant team
Odpowiedź od Door Giant
Thank you for taking the time to leave such a great feedback.
Natalie B
Door Giant Customer Support
Odpowiedź od Door Giant
Thank you for taking the time to leave such a great feedback.
Natalie B
Door Giant Customer Support
Delivered on time
Delivered on time, pleasant delivery man, well packed and what I expected
12 grudnia 2024
Odpowiedź od Door Giant
Thank you for taking the time to leave such a great feedback.
Natalie B
Door Giant Customer Support
Quality Gates at a decent price
Quick delivery, very well made and the best price I could find online…
11 grudnia 2024
Odpowiedź od Door Giant
Thank you for taking the time to leave such a great feedback.
Natalie B
Door Giant Customer Support
Fast delivery of excellent products
Fast delivery of excellent products at good prices
17 grudnia 2024
Odpowiedź od Door Giant
Thanks for taking the time to leave a 5* star review.
Natalie B
Door Giant Customer Support
Odpowiedź od Door Giant
Brilliant. Tag us if you post a pic on socials. Look forward to seeing your on our site again soon.
Natalie B
Door Giant Customer Support
Odpowiedź od Door Giant
Thanks for taking the time to leave us a review 😊
It's a good door
28 listopada 2024
Odpowiedź od Door Giant
Pleased to hear you're happy with your door 😊
Customer service
Customer service
This review was updated on 6 January 2025
Original review :
Appalling customer service. Purchased fire doors which were mis-described and mis-represented by Door Giant resulting in financial loss. Have been trying for 2 months to resolve this with extensive chasing - being fobbed off. John Carter the Commercial Manager said (at end of October) he would resolve but now being ignored. Seriously unimpressed.
Updated review:
Door Giant has now apologised for the delay in providing a suitable response to the issue. They explained that it was a case of multiple people dealing with the issue and all assuming that someone else had already resolved this which wasn't the case. I'm pleased to confirm that the issue has now been satisfactorily resolved. In all the circumstances, the review rating has been changed from the original one star to 3 stars.
4 października 2024
Opinia niezależna
Odpowiedź od Door Giant
Hi
Thank you for taking the time to leave a review we are really sorry your experience has not been as expected
I want to investigate but need more information if you can email your order number to sales@doorgiant.com ASAP I will look into this for you straight away
Kind Regards
Paul Allsop
E-Commerce Operations
Odpowiedź od Door Giant
Thanks for taking the time to leave us a review. We look forward to seeing you our site again soon.
Natalie B
Door Giant Customer Support
Door delivered wrapped up well due to…
Door delivered wrapped up well due to glass panels. The door was as described, we chose a pine door so we could trim it to size and it now fits perfectly
28 listopada 2024
Odpowiedź od Door Giant
Thanks for taking the time to leave us a review. Glad to hear it all fits perfectly 😊
Odpowiedź od Door Giant
Thanks for leaving a 5* review.
Natalie
Door Giant Team
Wrong door was ordered but charged £25…
Wrong door was ordered but charged £25 for cleaning a little dust of plaster off upon return. Nothing in the T&C’s stated this policy
19 listopada 2024
Odpowiedź od Door Giant
Hi Hassan
Thanks for taking the time to leave a review
I think the order you are referring too is actually 10756-1421 which was your original order which you ordered incorrectly
I have investigated and can see we did actually send you pictures showing how dirty the the door was when it was received back with our supplier. I think its fair to say it was more than a little dust and plaster. Really it should have been returned in the condition it was originally delivered in whereas instead our supplier has had to take time out to clean it themselves because by rights it was not returned in a resaleable condition
We do state in our returns policy
"We reserve the right to make deductions from the refund of the price (excluding delivery costs) if we believe the product has been handled excessively or in a way that would not be permitted by the manufacturers instruction"
Please contact us at sales@doorgiant.com if you wish to discuss this further
Kind Regards
Paul
The Doorgiant Team
Odpowiedź od Door Giant
Great review, thank you.
Natalie
Door Giant Team
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