I ordered a product, paid for it, and it is still not delivered. I sent an email to the staff and it took a lot of time for response and 2-3 mails. At some point they made a reclamation for the courie... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered an annual pack (toothbrush and toothbrush heads for a whole year) at the end of October. Towards the end of November, whilst on holiday I received a notification that a parcel from Portu... Zobacz więcej
Após um pequeno problema inicial com a entrega, assim que foi detectado o serviço ao cliente entrou em contacto comigo e enviou prontamente uma nova escova com quatro cabeças. Tudo ficou resolvido n... Zobacz więcej
Reakcja na opinię
I am generally pleased with the product and the thought that it's made from recycled materials but a few issues have arisen. The first is that both my wife and I are utilizing the toothbrushes and th... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Doop is the first recycled and recyclable head-removable toothbrush. Doop is not only a toothbrush. Doop is who you are. It’s a statement. It’s a bold move. Doop is for people who care about the environment and take action about it. In a world where people are shifting towards more conscious choices and reevaluating their impact, doop is the answer for oral care needs. And because sustainable can be beautiful, doop is a polished, exquisite object.
Dane kontaktowe
Av. do Forte, 3, Parque Suécia II, 2790-073, Carnaxide, Portugalia
- info@dooptoothbrush.com
- dooptoothbrush.com
2,7
Słaba
68 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od doop
Olá Helena!
Obrigado pelo teu feedback, ficamos muito felizes que estejas a gostar!!
doop team
The ultimate eco-friendly-uber-fashion…
The ultimate eco-friendly-uber-fashion toothbrush. Great investment, a lifetime piece as good as the best classics you can have in your wardrobe :)
5 sierpnia 2021
Opinia niezależna
Odpowiedź od doop
Hello Pureza,
Thank you very much for your kind words :)
Doop Team
Friendly service, amazing product
I received the toothbrush yesterday evening, after a couple of weeks since I ordered it.
I needed to talk to the company, and they were very quick to answer me and extremely kind.
Some companies need to be inspired by this way to relate to customers!
3 sierpnia 2021
Odpowiedź od doop
Hello Giovanni!
Thank very much for your review and for your kind words! Doop is always here for you :)
doop team
Odpowiedź od doop
Olá Inês!
Obrigado pelo teu feedback, ficamos muito felizes que estejas a gostar!!
doop team
5 Estrelas
Após um pequeno problema inicial com a entrega, assim que foi detectado o serviço ao cliente entrou em contacto comigo e enviou prontamente uma nova escova com quatro cabeças. Tudo ficou resolvido num espaço de horas!
Quanto ao produto, a escova é suave e de bastante qualidade, comparando com as restantes que já experimentei existentes no mercado.
5 Estrelas pelo produto e pelo serviço com uma resposta bastante rápida :)
30 lipca 2021
Odpowiedź od doop
Olá Marco!
Muito obrigado pelo seu feedback! Apesar do problema inicial, não há nada que a nossa equipa não possa resolver 💪
doop team
product of future
As i brush my teeth 3 to 4 times a day, i go through a lot of toothbrushes in a year, so i was looking for more environmentally friendly options. I came across doop on IG and have to say, I am impressed by the idea as well as the simple and functional design. The soft bristles work perfect for my sensitive gums as well. This toothbrush is a product of future that You can purchase today. Just go and get it now!
30 lipca 2021
Opinia niezależna
Odpowiedź od doop
Hi Ieva!
Thank very much for your review and for your kind words! Doop is always here for you :)
doop team
Odpowiedź od doop
Olá Pedro!
Muito obrigado pelo teu feedback!!
doop team
Happy with the product
Im happy with the product. Thinking of buying more for some family members.
23 lipca 2021
Opinia niezależna
Odpowiedź od doop
Hi!
Thank you very much for your kind words! If you need any help just let us know :)
doop team
Odpowiedź od doop
Olá Luís!
Muito obrigado pela tua review.
doop team
Odpowiedź od doop
Olá Carolina!
Muito obrigado pelo teu feedback :)
doop team
After 3 weeks I got my package and it’s perfect
After 3 weeks I received my package (they are experiencing heavy delays, I thought they were scammers, but they aren’t, they are just slow 😅).
The toothbrush is splendid, it works perfectly. Customers care was also very kind.
6 lipca 2021
Opinia niezależna
Odpowiedź od doop
Hi Francesca!
Thank you for your message!
Has stated by email, we had some delays, but nevertheless your order should be arriving very soon!!
Odpowiedź od doop
Hi Boryana,
Thank you for your feedback!
We apologize for our delivery system, it is something we are working on and we wish to improve!
Has discussed by mail, we will resend your order!!
Maybe the worst online purchasing…
Maybe the worst online purchasing experience I've ever had
2 czerwca 2021
Odpowiedź od doop
Hi Eoghan,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible. We will reach out to you offline to make sure we solve this issue.
Doop No Show
I have not recieved my order yet, and it's been almost a month!!! Then I get a message to review. Really?!?
1 czerwca 2021
Odpowiedź od doop
Hi Reghina,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible. We will reach out to you offline to make sure we solve this issue.
Order not received after 3 weeks
Order not received after 3 weeks. Sent 3 mails, and after the third one they told me they are looking into 'delivery issues'.
29 maja 2021
Odpowiedź od doop
Hi Laurence,
Thank you for your feedback.
We do have to apologize for not complying with the promised delivery times. Unfortunately, we have been experiencing some delays in our orders and we are working with our partners to solve these issues. As a small startup, we strive to have the best customer service possible.
Great concept
Great concept. Nice product.
I got one toothbrush and I will buy replacement heads when the time comes.
24 maja 2021
Odpowiedź od doop
Hi Catarina,
Thank you very much for your review!
Guilherme - doop team
I kind of love this
I kind of love this! Super easy to pop on and off, sustainable, and comfortable!
21 maja 2021
Opinia niezależna
Odpowiedź od doop
Hi Andrew,
Thank you very much for your kind words!
Guilherme - doop team
Odpowiedź od doop
Hi João,
Thank you very much for your review!
Guilherme - doop team
1ª compra
Quis experimentar o produto, impecável, quer o serviço quer o produto. Cumpre as expectativas
6 maja 2021
Odpowiedź od doop
Olá,
Muito obrigado pelo seu feedback :)
Guilherme - doop team
Odpowiedź od doop
Hola Dia,
Muchas gracias por tu feedback :)
Guilherme - doop team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.