Doffle Dog LTD Recenzje 

319
•
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Placed an order in October and not received yet! Got an email to say I can get a refund but still haven’t received anything or heard back. Awful - and poor customer service! Definitely would not recom... Zobacz więcej

Oceniono na 5 z 5

Simply amazing as usual. The harness are to die for. The material is amazing & durable. Teddy gets absolutely filthy but after just one wash the harnesses are like brand new. After only just one w... Zobacz więcej

Oceniono na 5 z 5

Such good quality products. Particularly Bunny pup with the silver hardware & front D ring. A company you can rely on to keep your dog in fashion & a lovely owner & brand rep team. Supporting small bu... Zobacz więcej

Oceniono na 5 z 5

Woww wow woww omg the Halloween set is outstanding but I have to say the penguin pup bundle I have just received including the adult pjs is the nicest design I have ever seen totally blown away with i... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep zoologiczny
  2. Jedzenie z dowozem

Napisane przez firmę

A online dog accessories store, we are a family run buisness who specialises in all stylish and practical things for your dog.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

319 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(319)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 5 z 5

Amazing!

Doffle Dog is a great store. I can only say good things !!!
Overly happy with our purchase got a free Bow and wax melt with my order. I couldn’t be anymore pleased. Harness fit my puppy perfectly and is a great material. Already ordered more!! Can’t wait for it to arrive !

26 października 2022
Oceniono na 5 z 5

Amazing quality

Amazing quality, fits my dog so well and great value for money. Lots of different designs and we are so in love with the Christmas collection!

4 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Terrible customer service

I wanted to love this company 😢
Unfortunately the customer service is terrible.
I ordered a pair of pjs plus matching dog pjs.
I was sent odd pyjama sizes. Trying to talk to anyone here is impossible.
I’ve tried to reach out via Instagram, Facebook and email.

Finally got a response to one of my emails asking what size I’d been sent (this information was already added to the email they were responding to) 🤷🏻‍♀️

I was told replacements would be sent the same day and I was to return my order.
Almost a month later I’m still waiting for the correct size, and return address ???

I won’t be a returning customer I’m afraid, you’re not valued as a paying customer, it’s so frustrating being completely ignored

Order #16173
Placed 14/10/22
Still waiting for it to be resolved

FOLLOW UP TO SELLERS RESPONSE

They have not been ticked incorrectly, you have sent the wrong size.
They’re not a matching set.
You have only replied to my email TODAY with return address because you’ve seen my honest review here.

You also say you’ve sent a replacement, but I’ve certainly not received anything.

You also keep stating that you run this company yourself, if it’s taking you a month to rectify a problem and respond to emails maybe you need some staff ??

14 października 2022
Opinia niezależna
Logo Doffle Dog LTD

Odpowiedź od Doffle Dog LTD

Hi Tracey

As confirmed in the email the PJS are bagged in a correct size but has been unfortunately ticked incorrectly on tag i do apologise , if you measure them they are the correct ordered size. However as discussed i did however send a replacement and was expecting the pjs returned ( at my cost) but have not yet in reciept of them. I an sorry you still confirm you have not had the replacement which i sent out- i have emailed you to confirm i will therefore issue a full refund on return of the items

Many Thanks
Lisa

Oceniono na 1 z 5

Didn’t receive over £40 worth of…

Didn’t receive over £40 worth of harnesses etc and no response from doffle dog after many emails . Lisa is saying as you can see I didn’t send info this is totally untrue

3 listopada 2022
Logo Doffle Dog LTD

Odpowiedź od Doffle Dog LTD

Hi Julie

you advised you received the incorrect items and i asked you to please send a picture of the box and items you received

i am awaiting this information to proceed

Lisa

Oceniono na 5 z 5

Just amazing

Just amazing! Can’t say enough how great the customer service was over Instagram, it made the whole experience so special! The harnesses are such great quality and Bridgette looks so pretty in it :) thanks so much again!

21 października 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing high quality products!

Amazing high quality products!
Always lovely and friendly customer service which makes ordering more effortless!
Won’t put anything else other than Doffle Dog on my puppy❤️

13 października 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent

Excellent customer service, quick delivery and amazing products! Highly recommend.

13 października 2022
Opinia niezależna
Oceniono na 5 z 5

Doffle is a high quality brand

Doffle is a high quality brand, fashionable but with dogs safety and comfort in mind. Lisa creates beautiful designs and packs every order herself adding a thoughtful gift to go with the items you have ordered. As a first time dog owner i only want the best for my little pup and doffle is most definitely my go to brand. Lisa made me feel valued as a customer and goes above and beyond to provide for you and your dog with affordability in mind. Love love love doffle

12 października 2022
Opinia niezależna
Oceniono na 5 z 5

Woww what can I saw the Halloween set…

Woww wow woww omg the Halloween set is outstanding but I have to say the penguin pup bundle I have just received including the adult pjs is the nicest design I have ever seen totally blown away with it all! This is the Christmas design but not like other brand Christmas stuff it’s unique, modern and luxury without being too Christmassy very rich looking beautiful blue and silver like ice white totally in this year and penguins! You have done it again too marks for design and luxurious look and feel love love love it!! Your smashing it xx

7 października 2022
Opinia niezależna
Oceniono na 5 z 5

100% reccomend! Doffle are AMAZING

These products are AMAZING quality! The Doffle team were always there if I needed them via instagram! The products arrived really quick. My dog absolutely loves his new accessories! 100% recommend! 💗

4 października 2022
Opinia niezależna
Oceniono na 5 z 5

DOFFLE is just fab!

DOFFLE is just fab! Such beautiful, unique and quality products. All of the items are just lovely and our puppy loves them too. Lisa is also amazing and so helpful when answering any questions or providing any advice about her products. From the packaging, to the products themselves everything is so personal and worth every penny!!! They also do some great deals which are 100% worth it. Overall we have not been disappointed and will continue to watch out for future products.

30 września 2022
Opinia niezależna
Oceniono na 5 z 5

I can’t put into words how amazing…

I can’t put into words how amazing Doffle dog products are. We’ve followed the amazing business from the start and honestly can’t rate them enough for their quality. Domino has had his harness since a puppy. Nine months down the line it’s still like brand new. We get lovely compliments from people of how lovely the products are. Definitely can’t rate them enough.
Lots of love from Mel and Domino the Dotty Dal

29 września 2022
Opinia niezależna
Oceniono na 5 z 5

Me and my two cockers LOVE Doffle

Me and my two cockers LOVE Doffle!
Our recent order of their ‘Penguin Pup’ collection was perfect in every way.
The quality of the products and the designs are unmatched within this industry. The charity work they do is to be admired.
From Harnesses to human apparel attention to detail is never missed. Will continue to buy from Doffle for as long as they are selling!

27 września 2022
Opinia niezależna

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