DPF Failure
I have twice sent emails to this company and they do not respond. I purchased a DPF for my Mercedes 250 GLE 14 July 2025 and after a great deal of hassle it finally arrived 26 August 2025 (much longer than the 7 to 10 days quoted). However it was the incorrect one! After photos and correspondence, the Supplier admitted that a mistake had occurred and the correct one finally arrived with me 30 August 2025. In February 2026 this DPF failed on the car (well within the quoted 2 year warranty period), this was confirmed by a specialist Mercedes Garage. I then contacted the supplier (by email and text) in order to return this faulty DPF and claim my money back under Warranty. Sadly, the Supplier has never replied to either my emails or Texts and now, I seek assistance from my Credit Card Company. Very disappointed with this supplier and their lack of customer engagement.








