D-Link Recenzje 

Les anciennes caméras DCS932L ne fonctionnent plus. On en achète des nouvelles : mais les nouvelles DCS 8300LH n'arrivent pas à se connecter une fois sur 2. Expérience depuis 1 an. A fuir !

Customer support useless. Sometimes it takes couple of weeks until they answer, and answers are not helpful and / or incomplete... Support User portal completely outdated and not user friendly, like from 90s , winows 95/98 times.. I wonder how do they still exist..

TL:DR: Ridiculous price gouging, horrible tech support and junk product.

I bought a product that was "out of stock" in every retailer except the official store on Amazon for nearly 3x the price. (VR Air Bridge DWA-F18).

Not only was the performance lackluster, it started to fail and refuse to properly connect on the 3rd instance of use.

I also learned that they no longer offer technical support and declared end of service as of 2024. (2 years after the product launched.)

My Dap 1860 extender that worked for 3 years stopped connecting to my router. I did research, tried reboots and factory resets several times to my extender, router and camera system. Looked for Dlink solutions on their website and Google with no luck. I contacted D-Link technical support, they linked to my laptop and told me that I had a Trojan Virus on my WiFi network and offered to clean it up for a price, packages from one to ten year protection plans.
I decided to do more research and found that the extender had several wrong settings and the IP address.
Was it an update that made the changes?
Got it reconfigured and working.
Technical support wanted me to pay to clean up a non existent virus.
Shame on you. Be careful people even with big companies like D-Link.

Un mépris total des clients.
Caméra achetée en 2021 ne peut plus être utilisée (DCS-935LH) depuis fin 2022 sans aucun contournement pour les clients.
Même un accès local à la caméra n'est pas possible. Si cela n'est pas se moquer du client qui a investi de l'argent dans leur produit.
Une marque à éviter.

Extremt svår, om inte omöjlig, att installera. Bortkastade pengar.

Three years, hundreds of dollars wasted, and countless security vulnerabilities later, I am done with D-Link and their abysmal "mydlink" app.

This app is a buggy mess that completely undermines the purpose of owning a security camera. Despite numerous bug reports over the past three years and a continuous in-app subscription costing me hundreds of dollars, the fundamental issues remain unresolved.

The geofencing feature, which should be a cornerstone of any decent security system, is utterly unreliable. It fails to activate my DCS-6500LH camera when I leave home, rendering it useless for its intended purpose - deterring crime and providing peace of mind. This negligence is frankly appalling and puts my home at risk.

Adding insult to injury, the app constantly logs me out, forcing me to re-enter my credentials every few days. This constant disruption is infuriating and highlights the app's lack of basic functionality.

Despite always keeping both the app and my iOS version updated, I am plagued by glitches and inconsistencies. The inability to implement even rudimentary AI functionality for motion detection is inexcusable in today's technological landscape. As a result, I am bombarded with false alarms triggered by mundane events like passing clouds, rendering the system useless for its intended purpose.

D-Link's refusal to invest in improving their app and software is disgraceful. They are happy to take our money while providing a subpar product that compromises our security.

I have since switched to a competitor's platform and experienced a world of difference. D-Link, if you're reading this, wake up! Your customers deserve better than this buggy, unreliable mess. You need to prioritize app development and implement the features that are essential for a modern security system. Until then, I urge potential customers to steer clear of D-Link and their pathetic excuse for an app.

recording failing dropping out re type passwords , yes the product is good but the company is bad absolutely no communication no simple procedures , now worse than ever, time limits just get worse simple no upgrading no work so if u stay with d-link and want reliability just keep paying as buying now with the same product later they will remove functions disabling it slowly and techs with accents hard to understand

I spent an hour or more and I am still not able to set it up. I’m pissed. In this age of modern technology, it should have taken no more than 5 minutes.

A very poor product it caused more problems than it solved
Steer clear of it.

Been using dlink for almost 2 years now so far haven’t had any issues have 5 cameras in and out of the house everything works great. Audio and videos never let me down . You’ll get a message if camera needs to be updated. Subscribed to clouds so you can review the clips if needed.

Rend impossible l'utilisation de mes caméras achetées il y a quelques années Dlink c'est finit pour moi, alors que je possédais pas mal de vos produits mon dernier routeur a été acheté chez NETGEAR j'aurais peut être un peu plus de chance pour le support

Current Products are Unreliable. Customer Service is Non-Existent

Most unreliable software I’ve ever encountered. Constantly uploads partial clips, yet when viewed live, there’s no issue. Frequent crashes, repeated requests to sign in, and I PAID FOR THIS RUBBISH??I do not recommend. In fact I actively ask you to look to other providers for your security needs.

They never delivered my item and refuse to refund the 100 order

Dlink cameras no longer support videos going to your email and only stay connected about 20 percent of the time. Video quality isn't too good either. You have to constantly pay for support or buy new cameras. Without videos going to email they are complete garbage.

Never buy a dlink product. They will just end Support on it and deactivate your device so it can't be used

I apsolutely hate D-LINK! The reason is because they have poor customer support and really bad security!
The internet is trash and hardly even connects!
Dont reccomend D-LINK at all!

Worst system, absolutely poor customer support, I actually told the kid how the sensitivity worked, they hardly ever connect, garbage, 1 or 2 cameras not too bad but I bought 6 and pay premium as well for crap

A lifetime "limited" warranty that is basically not a lifetime warranty.

Encountered an issue with a switch (business segment) that fails operating properly.
1/ support asked me to flash it, sending me the firmware.. this is not for the right model.
2/ after a few discussions, proposed a replacement.
3/ Asked a copy of the invoice, and then decided that the switch is now out of the "lifetime warranty".

Explanation : to get access to the lifetime warranty, you need to register your purchase in the 30 days after the purchase (as you can imagine, this is not clearly stated on their website, when they advertise the lifetime warranty.. you have to follow the stars and read all the small lines.. ).

If you do not register, you have a 5y warranty, from the purchase date. And they are rejecting any kind of discussion.

If you register, you have a limited** lifetime warranty... and ** limited means : 5y from the End of Life of the product... .

This is how DLink deals with their customers..

For sure, next purchase will not be for that brand..