I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Zobacz więcej
Reakcja na opinię
Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Zobacz więcej
Reakcja na opinię
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Dane kontaktowe
Vickers Drive North, KT13 0YU, Weybridge, England, Zjednoczone Królestwo
- 0345 878 5551
4,7
Doskonała
392 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Difficult experience
1. Repairs took considerably longer than anticipated or advised
2. Very difficult and awkward about arranging return of car. Person arranging return quite officious, dogmatic and not at all reasonable to making return convenient.
3. Car sent half charged. Returned very little charge in battery so priority was to charge battery. Also it is not good to let battery run down to below 20%. Below 10% is a big no no. I had left charging cables in the car.
2 września 2025
Odpowiedź od DLG Auto Services - Weybridge
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Positive experience
Our experience couldn't have been better from the initial contact booking us in, the collection of our car and delivery of the courtesy car, being kept updated about the progress of our repairs, to the work being completed and our car being returned. I wouldn't hesitate in recommending.
19 sierpnia 2025
Excellent
Excellent service and work by all from first contact to collection of the car
22 lipca 2025
A month to replace a tailgate and…
A month to replace a tailgate and bumper gollowed by respray! If I'd known it was going to take this long I would have gone elsewhere.
On return of car found broken air vent. DLG are actively looking to repair but shouldnt have been broken.
9 czerwca 2025
Odpowiedź od DLG Auto Services - Weybridge
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes
Excellent service
17 lipca 2025
Well informed service
I was well informed from
the time my car was collected to dropping of after repair. Tiny mark still on boot door, but overall very pleased with service and staff. Many thanks
10 lipca 2025
Excellent service from pick up
Excellent service from pick up , update on progress of repairs and delivery back . Would recommend DLG any time
10 lipca 2025
Done a good repair but....
Done a good repair. However I have only given 1 star because they then crashed my car onsite & caused much more damage than it originally went in for. We were left without a car for weeks.
10 lipca 2025
Odpowiedź od DLG Auto Services - Weybridge
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Very helpful
Very helpful, collected my car and left me a courtesy car like for like and advised me when my car was ready for collection
30 maja 2025
Excellent
Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in getting parts. A final telephone call
to arrange delivery back to me. My car looks amazing, all repairs done. Also cleaned inside and out. Nice informative, polite, staff. I'm very happy with every aspect of the service provided by DLG Auto Services Weybridge. I would definitely recommend this company.
14 maja 2025
Opinia niezależna
Job well done
27 maja 2025
Great service
Couldn't fault the service in any way. Collection, updates and return were first class. Collected Tuesday PM, returned Friday. Couldn't have been better.
9 maja 2025
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