Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęFriarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Zobacz więcej
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Zobacz więcej
Reakcja na opinię
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Dane kontaktowe
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Zjednoczone Królestwo
- 0345 877 6922
4,4
Doskonała
228 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great repair job and kept informed at…
Great repair job and kept informed at all times throughout the process
12 czerwca 2024
Happy customer
You were excellent in fixing the damage to my car and returned it to me on time. Thank you
12 czerwca 2024
The repair was very good but it took a
The repair was very good but it took a long time to get the parts
5 czerwca 2024
Professional service
From start to finish the service was excellent. Courtesy calls prior to collection of the Car, updates very regularly via sms. Lucas who delivered the courtesy car was excellent charming and very professional. The whole process of repairing my car was seamless. Even did a splendid job on the cleaning the interior.
5 czerwca 2024
Very professional service from start to…
Very professional service from start to finish, I was kept up to date with where my car was and what my car was receiving throughout the whole process, very quick return time, very friendly staff, excellent work.
13 maja 2024
Opinia niezależna
Repairs were carried out quickly and I…
Repairs were carried out quickly and I received regular updates on the progress.
8 maja 2024
Satisfied with the work
Vehicle was picked up promptly and delivered back as expected. No issues with the work, other than I would have expected the parts to be ordered in before the car arrived due to the work being a key change. The car was away for 12 days which wasn't a problem because I had a courtesy car to drive.
23 kwietnia 2024
Excellent service
Excellent service. Kept up to date and work done within time said. Friendly staff and put at ease when dealing with them would highly recommend.
23 kwietnia 2024
You gave regular updates by text on how repairs to my car was progressing
You sent me regular text`s on how repairs to my car were progressing. Very friendly service. My car was ready when you said it would be. When repaired my car was delivered to my door on the back of a drop down lorry. Fantastic service, highly recommended.
23 kwietnia 2024
Car repair
Great communication from the start, repaired car and did a great job. Car was immaculate inside and out. Great service- thank you.
4 kwietnia 2024
Opinia niezależna
Accident repair
Very impressed with the service provided. Car repairs were completed to a very high standard. Pick up and drop off service was first class.
Car was returned like showroom condition.
10 kwietnia 2024
Well it was all left to my insurance…
Well it was all left to my insurance company and DLG and they all did a fantastic and seamless job, could not ask for more.
20 marca 2024
Excellent work and a quick turn around
Excellent work and a quick turn around, very happy.
4 kwietnia 2024
People Matter…
Following the vehicle delivery to DNG I was contacted and advised of the scope of work and the implementation. This was very reassuring and helpful.
As with any company the people are the most important. All the communication was very good and responsive to any questions I had.
If we were told they would get back to me it always happened.
The progress updates were useful.
26 marca 2024
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Car had to be returned a further 2…
Car had to be returned a further 2 times to fix a paint blemish issue that was not part of the original damaged area.
19 marca 2024
Odpowiedź od DLG Auto Services - Perth
We apologise for the inconvenience caused by the recurring paint blemish issue. We understand your frustration and disappointment in having to return the car multiple times. Our team is committed to resolving this matter promptly and ensuring your complete satisfaction. Rest assured, we are taking the necessary steps to address the issue effectively and prevent any further recurrence. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work towards a satisfactory resolution.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.