It took 3 attempts to get a satisfactory outcome to my repairs.I refused delivery on 2 occasions as not happy with work done.On first occasion returned to me without being checked over by anyone, sent... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This company delivers a world-class service. My car was taken away for repairs to the front of the vehicle & from day 1 each member of staff that spoke to me was courteous, helpful & gave custom... Zobacz więcej
Reakcja na opinię
5⭐️ service from start to finish. Staff were helpful over the ‘phone, explained exactly what was going to happen and guided us through everything. Regular text updates were appreciated. Car has been r... Zobacz więcej
My car was taken to Middlewich after an accident which wasn't my fault. DGL were amazing, kept us updated by phone, the workmanship done is outstanding and I am beyond delighted. The curtesy car I wa... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Dane kontaktowe
Pochin Way 41, CW10 0GY, Middlewich, England, Zjednoczone Królestwo
- 0345 3031679
4,8
Doskonała
292 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Car was delivered on time and served us…
Car was delivered on time and served us well during the time our car was away.
22 kwietnia 2026
Odpowiedź od DLG Auto Services - Middlewich
We're happy to hear that our service met your needs while your car was unavailable. Thank you for your positive feedback and your time.
Very good service from start to finish
Very good service from start to finish. Highly professional and very organised. A perfect job was done on the repairs to my vehicle after a crash.
30 marca 2026
Opinia niezależna
Odpowiedź od DLG Auto Services - Middlewich
We're happy to hear that you experienced very good, highly professional, and organized service from the beginning to the end, and that your vehicle repairs were perfect.
March 2026 update.
After waiting three months, i was told that my repair was complete, the hire car my insurance company provided me with was collected and a few days later DLG contacted me to arrange the return of my vehicle,
On return of my car before allowing them to drop it off i checked the underneath of my car only to find that they had refitted damaged parts to my car, they also failed to fit other parts which should have been on the car.
I refused to accept the vehicle and sent it back.
I was contacted to say that the damaged parts were on back order and that they would return my car to me and once available they would collect and fit them to my vehicle.
I said they could, but i was not prepared to pay my excess until the repair had been completed in full, they refused, so i told them to contact me when the repairs were completed.
Guess what I’m still waiting, and I’ve not been provided with a courtesy car!!!!
March 2026 update……
Nearly four months now and i still haven’t had my car back, DLG still haven’t even bothered to contact me with an update on when i can expect my car to be repaired.
Good luck to anyone else that is expecting a repair from this company, absolute joke.
If you do have a repair done by this company please check that any repairs are done correctly as they may refit damaged parts to your car as they attempted to do with me!!!!!
24 listopada 2025
Opinia niezależna
Odpowiedź od DLG Auto Services - Middlewich
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your repair, the incorrect parts, and the delay you've experienced. We'll investigate this situation and work towards a resolution. Thank you for your patience.
Great service and excellent…
Great service and excellent commonication.
Thank you
2 lutego 2026
Opinia niezależna
Odpowiedź od DLG Auto Services - Middlewich
We are happy to hear that you had a great experience with our excellent communication and service. Thank you for your kind words!
No comaints
Car picked up nice and early in the dsy. Work completed and car returned promptly
16 stycznia 2026
Odpowiedź od DLG Auto Services - Middlewich
We're happy to hear that your car was picked up early, the work completed, and the car promptly returned. Thank you for your positive feedback!
This company delivers a world-class…customer service
This company delivers a world-class service. My car was taken away for repairs to the front of the vehicle & from day 1 each member of staff that spoke to me was courteous, helpful & gave customer service that was second to none. I was continually kept informed of progress, the repair carried out was excellent & my car was returned to me in showroom condition inside & out. Throughout the whole experience I felt totally looked after.
Thank you to: Lauren (cheerful & positive)
Ross (delivered a lovely courtesy car)
James (kept me informed)
Carl (returned my car after repair)
A 6****** score to all.
19 grudnia 2025
Opinia niezależna
Odpowiedź od DLG Auto Services - Middlewich
We're happy to hear that you received world-class service. We appreciate your kind words regarding our team's courtesy and helpfulness. It's great to know you were well-informed, satisfied with the repair quality, and that your car was returned in excellent condition. Thank you for your high rating!
Absolute great service and great…
Absolute great service and great repairs great communication
5 grudnia 2025
Opinia niezależna
Very efficient and professionally done…
Very efficient and professionally done the job.
2 grudnia 2025
Opinia niezależna
I just had my car back from their…
I just had my car back from their branch in Middlewich. I would give it 6* if I could. I am over the moon with the service. The car was repaired very quickly to the highest standards, and amazing communication kept me informed through the whole process. The car was returned cleaner than when it went in! Thank you so much DLG!
6 listopada 2025
Opinia niezależna
Excellent Service
Excellent Service, good communications. Repairs, collection, delivery and courtesy car provided exactly as promised. Really grateful, thankyou.
30 października 2025
Opinia niezależna
Good as new
I love my car and the damage was a bit of a choker for me .but the staff at middlewich returned the car as good as new and with an extra good shine with it. A first class service ! Thank you!
2 września 2025
Efficient
Very quick, kept me up to date with everything and did a great job at repairing my vehicle
26 sierpnia 2025
Everyone was very helpful
Everyone was very helpful, did exactly what they said they would be doing and when
12 sierpnia 2025
Superb service from start to finish 👍
Superb service from start to finish 👍
All staff I have dealt with have been excellent, communication has been first class. Repairs great.
I was so relieved to hear my insurance company, Darwin Insurance used them for their repairs. Would highly recommend !
11 sierpnia 2025
Opinia niezależna
Outstanding
Kept to the time planned for the pick up and drop off of my vehicle. Truck driver was polite and friendly. They kept me updated with how the repairs were going and the finish on the repairs was exceptional.
5 sierpnia 2025
Excellent service
Very professional, kept me informed throughout, collected my vehicle from home and dropped it off again once repaired. I didn't have to chase them up for anything. Very pleased with the service.
10 lipca 2025
Excellent work you did, thank you.
I felt valued as a customer speaking to the handle caller, and i was very pleased for the van, to be repaired the same day after the spare part was provided.
10 lipca 2025
Efficient Service
The collection and delivery drivers were polite and efficient, and the repair was excellent.
28 maja 2025
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