We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Zobacz więcej
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Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Zobacz więcej
Reakcja na opinię
I was contacted very quickly following my accident & discussion with my insurance company. My car was picked up swiftly, I was contacted with regards to the work that would be carried out & asked for... Zobacz więcej
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Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the s... Zobacz więcej
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My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Zobacz więcej
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DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The repair seems to be good standard. However the off side wing mirror back cover was loose and does not clip on properly now which it was fine before when it went in for repairs. This was no we’re near the repair area
All the staff where polite, helpful and attenuative, the quality of the repairs where excellent
Through the insurance DLG Autos have repaired my vehicle on a few occasions and honestly, I cannot rate them highly enough!! They are very efficient, extremely knowledgeable, professional, really friendly and courteous and keep you informed at every step. I wouldn't trust anyone else more when it comes to vehicle repairs.
Seamless, fast and convenient pickup and delivery service. Excellent quality repair service
The overall service experience was satisfactory in terms of both timeliness and quality. However, there were notable issues with the functionality of the courtesy vehicle. Notably, the cigarette lighter socket was damaged, rendering it impossible to utilize certain essential features such as the dash camera. Additionally, the borrowed car exhibited an exceptionally high fuel consumption rate, which was concerning.
Moreover, upon completion of the service, there appeared to be a shortage of staff at the garage, resulting in an inconvenience for customers awaiting the return of their vehicles. Regrettably, this necessitated a personal visit to the garage to retrieve my car, which added an unnecessary inconvenience to the overall experience.
In conclusion, while the service time and quality were commendable, the issues encountered with the curteasy vehicle's functionality and the subsequent inconvenience of retrieving my car detracted from an otherwise positive experience.

Odpowiedź od DLG Auto Services - Heywood
My son had a car accident & Insurance company referred us here to get the work done
They had the car for over 3 weeks and the first time my son drove it when he got it back it still had the same error messages on the dashboard that came up when he had the accident
I phoned the company only to be told it your son should be fine to drive it (even though the service book clearly said it shouldn’t be drove while this light was showing)
I took the car back to DLG autos for them to re run diagnostics only for them to tell me whatever’s wrong with it is nothing to do with the accident and they weren’t required to fix it however when I asked for this to be confirmed by email they refused
Lady on reception was lovely but Steve who was the manager of repairs was rude , arrogant and obviously knew very little as he told me he’d never seen the error message that came up before but according to a you tube video that he just watched he was pretty sure it was nothing to do with the accident
SHOCKING

Odpowiedź od DLG Auto Services - Heywood
Highly recommend the company. Always keeping the customers up to date with the repair. Staff are friendly polite and knowledgeable.
They were helpful and informative. Would definitely recommend them.
Pleasant staff, organised & good communication with client. Timings kept to & delivery on time. Great finish after repair.
somebody drove into my plumbing van early dec 2023
making a right mess of my back doors and bumper
these guys fixed it to a high standard and had it back to me before the end of december 2023,i honestly thought i wouldnt see it till feb 2024
can not fault this company for there repairs
not many like these about as others uselly codge things up
Very friendly on arrival reassured about the repair and made to feel comfortable. The courtesy car was nearly brand new and exceptionally clean. The overall experience was 1st rate I would recommend this firm to anyone. Thank you so much at this stressful time.
Friendly, helpful staff. Very straightforward process, good knowledge and professional service.
Good punctuality with friendly service for delivery / collection
Unable to deal with my own ceramic coating company, warranty would be invalidated. Had to ask for coating to be left off and pay myself in addition to my insurance company excess

Odpowiedź od DLG Auto Services - Heywood
My car was booked in for repair to rear bumper and reflector/ sensor panel. The work completed was good,but damage to my center console inside took place.Obviously due to storing parts I assume, inside the car.
The courtesy car had strong smell of weed when dropped off. Reported to the office and on pick up.
The office team were polite and planning for the repair good, and timely
Sorry not the best experience. You don't expect more work when you get the car back.

Odpowiedź od DLG Auto Services - Heywood
Following an altercation with a supermarket bollard my Insurance Company directed me to this company for repairs.
I had excellent service from all concerned and my car is now back with me and looking like new.
I was kept informed by very helpful office staff and the people who collected and returned the vehicle were very pleasant and always contacted me with a time slot when they were on their way.
Whilst I hope never to have to use them again I can happily recommend them should you need any vehicle repairs.
Absolutely fantastic service , the customer service from start to finish was excellent,delivery drivers were friendly and kept us informed of pick up drop off times car was recovered repaired and returned to its former glory within two weeks highly recommend DLG auto to anyone exceptional company very happy customer thankyou
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