I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG g... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęSills Road, Unit 10B, DE74 2US Castle Donington, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Just had our car repaired by DLG Auto Services through Churchill Insurance after extensive damage. What an absolutely top class service from start to finish. I don't know where to start. Car collect... Zobacz więcej
Reakcja na opinię
Repairs done to an excellent standard (looks as new) after rear impact collision completed. Was very pleasantly surprised how quickly this was done in just a week - was expecting much longer with new... Zobacz więcej
The repairs were fine, good quality. The main issue was the four dates I was given for completion, firstly around Christmas, then end of December, then 2 dates in January. Eventually it was read... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Dane kontaktowe
Sills Road, Unit 10B, DE74 2US, Castle Donington, England, Zjednoczone Królestwo
- 0345 3031615
4,3
Doskonała
298 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great company
The staff were great. They kept us up to date with everything they were doing. The quality of the work was excellent and i even got a valet when the car was returned to me.
8 listopada 2023
friendly staff very well run team
friendly staff very well run group did my back screen on my skoda kamiq very quick turn around very professional. picked my car up next day very clean and sparkily like new which i like many thanks for your help.
local to me so was good to have these on my door step.
25 stycznia 2024
Opinia niezależna
Excellent service.
Can't speak highly enough of the service provided. Spot on all round.
26 stycznia 2024
Very competent staff at this company.
26 stycznia 2024
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Unsatisfactory!
Work wasn't completed to a satisfactory standard.
Poor paintwork finish and washer bottle leaking (which wasn't beforehand)!
Updated: Just seen your reply and no, I would not like to call you to discuss this matter with you in further detail! I am, as a matter of fact, still awaiting a return call from yourselves from last week!!
Updated again: Finally, had a call back today and was advised we had to bring the car back to the garage in Castle Donington! What a joke! The garage hasn't done the work to a satisfactory standard and still having problems with the washer bottle (again, was working OK prior to going into the garage) and we're expected to travel almost 40 miles return trip for someone to assess the problems. Not acceptable!
Thank you to the helpful receptionist for understanding our frustrations and arranging for the car to be collected and hopefully resolved this time!
7 grudnia 2023
Odpowiedź od DLG Auto Services - Castle Donington
Hi, thank you for leaving your review, sorry you did not have a great experience.. If you would like to discuss this matter in more detail, please call us and we will be happy to look into it further for you. Meanwhile, I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Quality vehicle repair
I was kept up to date on my vehicles repair time regularly, and upon the return I was happy with the quality of the repairs.
27 grudnia 2023
Very efficient and kept me up to date…
Very efficient and kept me up to date all the time
27 grudnia 2023
Fantastic service and excellent work
27 grudnia 2023
Great customer service from start to…
Great customer service from start to finish arrived on time and kept me informed of work required and timescales and all staff were very professional many thanks for all your efforts
19 grudnia 2023
Good straight forward information…
Good straight forward information regarding the repair. Great job made of the repair and the car was valeted as well!
19 grudnia 2023
Good communication throughout the process
Fast, Friendly service from pickup of my car to delivering it back.
The work was carried out to an excellent standard.
19 grudnia 2023
Fast, efficient & friendly
Had a scheduled appointment arranged well in advance. Took my vehicle on the Monday and I had it back by the Wednesday. Fixed everything that was required. Would definitely recommend!
19 grudnia 2023
Great service
19 grudnia 2023
Really good communication
Really good communication. They were very busy but managed to accommodate us getting a courtesy car.
21 listopada 2023
Very helpful and fast turnaround
21 listopada 2023
Great service
Great service, repairs done to a high standard and completed in only four days, kept informed, car returned fully valeted
15 listopada 2023
They just did what they said they were…
They just did what they said they were going to do. It was done very quickly, collecting the car, dropping of a courtesy car and taking my car for repair. I was kept informed, initially by the assessor of my car and then by text etc. You can log onto their system to see where your car is in the process, but I found that this wasn't kept up to date. Repair was really good, car looked like new again.
15 listopada 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.