DLG Auto Services - Bristol Recenzje 375

Wynik TrustScore: 4.5 na 5

4,5

Aldermoor Way, Longwell Green, BS30 7DA Longwell Green, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Whoever I spoke to, from the men who collected/returned my car to all the various admin staff they were all friendly and helpful. I was kept informed about my car repairs and expected finish date. A... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to comp... Zobacz więcej

Oceniono na 3 z 5

The plastic handle to the drivers seat adjuster was either cut off or broken during repairs to the vehicle. I sent photographs as requested but have had no replacement or response for over 2 weeks. T... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy. I had to wait weeks for a particular part to be available, but they ke... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Warsztat samochodowy

Napisane przez firmę

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Dane kontaktowe

  • Aldermoor Way, Longwell Green, BS30 7DA, Longwell Green, Zjednoczone Królestwo

  • 03453030443

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

375 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Excellent service from DLG

Whoever I spoke to, from the men who collected/returned my car to all the various admin staff they were all friendly and helpful. I was kept informed about my car repairs and expected finish date.
As for the repairs - you wouldn’t know I’d had an accident.
Well done everyone and thank you.

24 kwietnia 2026
Opinia niezależna
Logo DLG Auto Services - Bristol

Odpowiedź od DLG Auto Services - Bristol

We're happy to hear that everyone provided friendly and helpful service. It's great to know we kept you informed about your car repairs and that you're pleased with the result. Thank you for your positive feedback!

Oceniono na 4 z 5

Very professional service

Very professional, efficient and prompt.

19 lutego 2026
Opinia niezależna
Logo DLG Auto Services - Bristol

Odpowiedź od DLG Auto Services - Bristol

We appreciate you taking the time to share your positive experience with our efficient and prompt service. We are happy to hear that.

Oceniono na 5 z 5

Had my ford focus repaired by DLG…

Had my ford focus repaired by DLG autos
Very impressed this is the second time I have used them both times they have been very professional and curtious.Was kept informed all the time "Thanks Guys"

12 lutego 2026
Opinia niezależna
Logo DLG Auto Services - Bristol

Odpowiedź od DLG Auto Services - Bristol

We're happy to hear that you were impressed with our service for your Ford Focus repair. We appreciate your continued trust and are glad our team was professional and courteous, keeping you informed throughout the process.

Oceniono na 5 z 5

The garage made a courtesy car…

The garage made a courtesy car available to me (although it wasn't offered straight away), when damaged car became unroadworthy.
I had to wait weeks for a particular part to be available, but they kept me informed and updated me regularly. When my car was returned to me it had been valeted and looked like new.

10 lutego 2026
Logo DLG Auto Services - Bristol

Odpowiedź od DLG Auto Services - Bristol

We appreciate your positive feedback. We're glad you were informed about the part delay and that you found the courtesy car helpful. We're happy your car looked like new upon its return!

Oceniono na 1 z 5

Lackluster assessment and so poorly…

Lackluster assessment and so poorly ordered part ended up with 4 month wait for a simple repair, repeated calls met with lackluster excuses.

9 stycznia 2026
Logo DLG Auto Services - Bristol

Odpowiedź od DLG Auto Services - Bristol

We regret that the assessment and repair process fell short of expectations. We appreciate your feedback and will review our service.

Oceniono na 5 z 5

They went far and beyond and did a…

They went far and beyond and did a great job very pleased with the service, great communication always kept updated. Work finished a week before estimed date.

30 stycznia 2026
Opinia niezależna
Logo DLG Auto Services - Bristol

Odpowiedź od DLG Auto Services - Bristol

We're happy to hear that you're pleased with our service and communication. It's great to know the work was completed ahead of schedule. Thank you for your positive feedback!

Oceniono na 5 z 5

Very good service

Very good service - kept me informed of repair progress, came for car when they said they would, completed repair early, and did an excellent job.

27 stycznia 2026
Opinia niezależna
Logo DLG Auto Services - Bristol

Odpowiedź od DLG Auto Services - Bristol

We're happy to hear that you had a positive experience! It's great to know that you were informed of the repair progress and that we completed the job to your satisfaction.

Oceniono na 1 z 5

lack of professionalism and accountability

after receiving my car back following repairs, I immediately experienced a fault with the Keyless-Go system, where the key was repeatedly not detected unless it was moved around the vehicle to establish a signal. DLG inspected the vehicle and dismissed the issue as a coincidence related to the keyless system.

I subsequently took the car to an independent local garage, where it was confirmed that the front antenna for the Keyless-Go system, located under the main console, was completely missing. In addition, the associated wiring had been left hanging and disconnected, indicating incomplete and negligent workmanship.

Despite being provided with clear evidence of this fault, DLG has denied responsibility and refused to rectify the issue. This response is unacceptable and reflects a lack of professionalism and accountability. Their failure to acknowledge an evident installation error and their unwillingness to take corrective action has caused significant inconvenience and raises serious concerns regarding the standard of repair carried out on my vehicle.

12 grudnia 2025
Opinia niezależna
Logo DLG Auto Services - Bristol

Odpowiedź od DLG Auto Services - Bristol

We appreciate you bringing this to our attention. We're sorry to hear about the Keyless-Go system issue after your repair and the subsequent diagnosis from the independent garage. We take your concerns about the missing antenna, disconnected wiring, and our handling of the situation seriously. We will investigate this thoroughly to understand what occurred and how to prevent similar situations in the future.

Oceniono na 5 z 5

Superb

Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to company. Would highly recommend . Special thanks Tony Thanks again Steve Webb

1 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

From start to finish I was impressed…

From start to finish I was impressed with this company. My car was collected, I was kept informed of it’s progress & it was delivered back to me looking wonderful after repairs. My delivery driver, Paul, was friendly & informative, all in all, I wish this company was nearer me so I could use them regularly for regular maintenance.

17 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

DLG Auto Services Bristol - Great Teamwork

DLG Auto Services Bristol carried out some minor repairs on my vehicle. The job was completed in good time and the finish looked great. I was kept informed on progress and they collected and returned my vehicle with no need for a hire car. A special mention to the driver who collected the vehicle who on close examination identified a further mark on one wheel arch, which was corrected in the workshop. The repair team at DLG Auto Services are the people you don't see, but clearly take great pride in their workmanship! The finish is well presented, thank you! :-)

10 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Simply incredible.

Simply incredible.

These guys did an amazing job on my car following a no fault car accident.

Repairs are immaculate, the communication has been stellar and a very quick turnaround for the volume of work required.

3 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Great work

I have had the most wonderful service and my car went into be repaired.The staff are amazing.And the driver that collected car so very nice.I could not ask for more.
Good job.

2 września 2025
Opinia niezależna
Oceniono na 5 z 5

LONGISH WAITS.

TOOK A LONGTIME BEFORE CAR COLLECTED FOR REPAIRS, SERVICE GENERALLY OK, VERY GOOD WORK DONE ON THE REPAIRS. VERY GOOD SERVICE FROM THE MEN THAT COLLECTED THE CAR FOR REPAIRS AND THEN DELIVERED IT BACK AGAIN.

19 sierpnia 2025
Oceniono na 5 z 5

Car repair

They contacted me by phone and text at every stage to keep me informed.The job was completed very quickly and to a very high standard.The repair was excellent and the car was cleaned inside and out.
I would recommend DLG auto services in LongwellGreen and will use them again.Thank you to all for your help

22 lipca 2025

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