DLG Auto Services - Birmingham Recenzje 

485
Wynik TrustScore: 4.5 na 5

4,6

15-33 Flaxley Parkway, Flaxley Road, B33 9AL Birmingham, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Warsztat samochodowy

Napisane przez firmę

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Dane kontaktowe

  • 15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Zjednoczone Królestwo

  • 03453030431

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

485 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(485)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 479

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very pleased with the repairs.

Given a courtesy car while mine repaired. Received updates during repairs and a full description of repairs when finished. My car looks and handles exactly as it did before the crash, so very pleased with the work done.

19 listopada 2024
Oceniono na 5 z 5

Great service, fast and top notch

My car was picked up and dropped off at home, making the process so easy for me. No time off work required. And such a speedy service, had my car back, good as new, in less than 48 hours.

13 listopada 2024
Oceniono na 5 z 5

From the initial contact with DLG…

From the initial contact with DLG everything was explained to me regarding the repair, a date and time was agreed for the collection of my vehicle, and at the same time the delivery of the courtesy car, throughout the repair the company was in contact with me informing me of progress. Customer service was excellent.

26 listopada 2024
Oceniono na 5 z 5

Excellent

Excellent, professional friendly..did amazing job on my car and so very quick..thankyou all involved .

15 listopada 2024
Oceniono na 5 z 5

Excellent service

Excellent service. Very pleased with the professionism of the company. The staff who collected and bought my car back were very helpful and polite.

19 listopada 2024
Oceniono na 3 z 5

Polished panels finished to poor…

Polished panels finished to poor standard and bonnet and wings painted poorly. Wing blending poor and bonnet repaired and resprayed with imperfections. Also damage grill fitted but replaced when complained.

6 listopada 2024
Logo DLG Auto Services - Birmingham

Odpowiedź od DLG Auto Services - Birmingham

We appreciate you taking the time to share your feedback. We understand your disappointment with the quality of the work, and we'll use your comments to improve our services. We strive to provide excellent service, and we're sorry that your experience didn't meet your expectations.

Oceniono na 5 z 5

Brilliant - service and repair

Fantastic service from start to finish.

The person who picked up the car was very friendly and knowledgeable.

We were updated every step.of the repair.

Great customer service, brilliant repair, would not know the car was previously damaged.

The car came back cleaner than when it went to be repaired.

I would recommend this repair company to anyone seeking a professional service and a brilliant repair.

6 listopada 2024
Oceniono na 1 z 5

2nd attempt

2nd attempt, sensors only work when you are about to hit the object in front. No countdown that you are getting close to the vehicle in front. The side sensors not working at all. It’s high turn over and little care to check the quality of work before they return the vehicle. Really disappointed.Will take to Toyota to resolve.

29 października 2024
Logo DLG Auto Services - Birmingham

Odpowiedź od DLG Auto Services - Birmingham

We understand your frustration with the performance of the sensors. We value your feedback and will use it to improve our quality control processes. We appreciate you bringing this to our attention and wish you the best in resolving the issue with Toyota.

Oceniono na 5 z 5

Kept us Informed

Car picked up on truck, kept us updated of progress and delivered back week later. Not the biggest job but looks to be well done.

29 października 2024
Oceniono na 5 z 5

5 star service and repai

Insurance company recommended DLG for repair to car. Could not fault this company. All communication was timely and appropriate. Every member of staff we had contact with were so professional. Big shout out to Neil who collected car and Peter who returned it, they are a credit to this company. Repair itself was excellent and car was spotlessly clean when it was returned.

2 października 2024
Oceniono na 5 z 5

Excellent service

Excellent service from collecting my car, updates during repair and delivering it back to my home.
100% recommend 👍

22 października 2024
Oceniono na 5 z 5

An excellent experience

Communication was fast and clear. Collection and delivery of the vehicle was as arranged. The quality of the repair was excellent. All in all a trouble free experience.

18 września 2024
Oceniono na 5 z 5

Top Class Service

One of the best services I have had anywhere, ever. The car was booked in for repair within 2 hours of notifying the insurance company. Admittedly there wasn't a great deal of damage but the following week the car was in being repaired and ready for collection within 24 hours. Customer service was excellent. First class service all round.

15 października 2024

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