Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Zobacz więcej
Reakcja na opinię
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Zobacz więcej
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Dane kontaktowe
Rabans Lane 9, HP19 8RT, Aylesbury, Zjednoczone Królestwo
- 03458353737
4,6
Doskonała
244 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent communication and customer service
Excellent communication and resolution of issue, first class customer service
10 lipca 2025
Was always contacted about if car could…
Was always contacted about if car could be repaired and when repairs was going to start and finish!
10 lipca 2025
Mum's 81
Mum's 81, the car was picked up, fixed and returned with no fuss and without stress. When a mistake was made it was quickly resolved.
3 czerwca 2025
Good clear communication from company…
Good clear communication from company from first contact to completion of work . Repair completed to high standard and in time stated.
10 czerwca 2025
Karoq repair
My car was collected on time on a transporter. It was returned on time, excellent repair and the car had been cleaned inside and out
19 maja 2025
They did a great job with fixing my car…
They did a great job with fixing my car and when l got my car back it was washed clean,
Inside and Outside and polished looked beautiful . Really great service nice staff when went to pick my car.
13 maja 2025
Communication was good and I was…
Communication was good and I was updated at each step. The work was carried out swiftly and of the highest quality.
22 kwietnia 2025
Excellent service highly recommend
Excellent service very informative and quick highly recommend.
15 kwietnia 2025
Responsive and prompt service from start to finish
Was kept up-to-date on all decisions and repairs, however minor, via call and text message. Repairs were completed by the date given, and car was dropped off in a timely manner.
15 kwietnia 2025
Excellent …
Very pleasant staff,excellent service, car repaired, came back as new 10/10 Many thanks 😊 👍 🙏 😀
1 kwietnia 2025
Opinia niezależna
A great sevice excellent repairs very…
A great sevice excellent repairs very efficient in collection completing and returning of my vehicle and 100% valeted that is why I gave 5 stars I would have given 10 if I was able
25 marca 2025
Great communication with regular…
Great communication with regular updates on work being carried out
25 marca 2025
The vehicle was collected and checked…
The vehicle was collected and checked over thoroughly. Paperwork was completed and signed. The vehicle was back within a week. Agreed, the work was a minor rear Bumper scuff, but the service was excellent. You wouldn't even know there had been damage.
15 lutego 2025
Car came back good as new
Car came back good as new.
I was kept informed every step of the way
11 marca 2025
Very positive experience
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. All my calls were answered promptly and dealt with professionally. The car was repaired and returned within a week and came back clean and shining - as opposed to the muddy dog-haired fill car I sent in!
Both gentlemen who collected and delivered my car were very polite, friendly and helpful.
Overall a very positive experience.
11 marca 2025
Timely and efficient
Timely and efficient. Polite staff and great job in repairing the damage suffered.
11 marca 2025
Very professional team
Very professional team, good communication all the way from start to finish fixing my car after an accident. I would recommend them anytime.
11 marca 2025
Great service
Great service from a friendly and professional team. And top quality workmanship too.
7 lutego 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.