Divan Beds Recenzje 

Received bed 2 weeks after order, after 2 cancelled and 1 failed delivery. When I emailed divan-beds about the failed delivery I was called a liar because the delivery services had told it was me that cancelled the delivery rather than them (which it wasn’t).
I think they could be a good business if they stopped using cheap vans and drivers to deliver their goods and set up their own delivery department so at least they know what is going on.

The velvet divan bed & service provided deserves 5 stars for a number of reasons. My daughter wanted a double bed and i was reluctant to spend too much on one for her at the young age of 12. After some online research i opted for the Darius velvet divan, the reviews were good overall and i feel the people who have experienced a problem was more to do with delivery than anything else which I can handle. The first delivery date i was given i wasn't going to be home so replied to the email and let them know straight away & they replied the same day advising they would rearrange without any problem. The bed arrive on the day i requested and the delivery driver even helped carry the bed up to my daughter’s room. I checked the item over and there was no damage. My husband found it easy to make the bed and we both agreed that it offered excellent value for the money you were paying, the draws are better made than the ones we have on our divan and we paid a lot more for our bed. The bed itself is very comfortable (even more than my own!) and my daughter loves it. I will definitely be coming back to buy myself a bed now.

ave been very impressed with the service from this company, the bed I ordered came promptly and on time and when there was a problem with one of the castor wheels the issue was dealt with swiftly and the customer service was excellent. Kevin, Mark and Tyler on the customer service team were a pleasure to deal with and because of them, I would highly recommend this company to anyone. It's always good to know that if you have a problem with a product, it will be dealt with swiftly and efficiently.

I was looking to purchase a bed from this company and needed additional assistance/confirmation regarding the measurements and dimensions of the bed when packed for delivery (due to living offshore and requiring delivery via courier) . Kevin (one of the Customer Care Executives) was more than happy to help responding quickly with in depth detailed answers! I would certainly recommend this company, customer services was brilliant.

I can say my previous review was premature and I would like to apologise as the company has been very helpful with arranging delivery of good. Much appreciated.

Thank you soo much, finally getting a great nights sleep.

Ordering online was simple and emails confirming order and delivery were all clear to understand and prompt.

On the day of delivery communication from the team was brilliant, and the guys who did it went out of their way to make sure everything was in order.

The divan itself is better than anything we could find in high street stores including some big name stores! and even better than we expected. Cannot recommend you enough Divan-beds.co.uk will be my only choice when it comes to replacing the other beds in our home.

Fantastic value for money
Wow just wow, the bed arrived today, fantastic contact from the delivery company at all points so I knew when they were coming, on delivery they took it straight inside the nominated & I unpacked it all I have to say I was stunned
WHAT FANTASTIC VALUE FOR MONEY, the bed itself is stunning and so much more than I expected it to be and the mattress appears comfortable although this is a bed for a spare room but well worth it. I WOULD RECOMMEND THIS PRODUCT FOR SURE, one very very HAPPY customer

My son brought me a bed in November. It arrived without 2 wheels and no brackets for the divan or fixings for headboard. Normally I would have returned it straight away but my mum was in hospital with brain cancer and we lost her in December. It was January before I contacted them they said I should have contacted them before. The divan has now fallen apart and the matress is useless. They tell me they dont offer any guarantee on their divanbeds.avoid at all costs I'm now buying a new bed from dreams who offer a guarantee on all beds

Bought a Fiona diamante divan bed from them. Footboard was damaged.No issues with replacement . Rapid response with damaged footboard and replacement provided promptly and courteously. High quality bed for price. Great communication. Great service.

Purchased a king size bed with mattress and headboard. Have to say I was so surprised by the quality of the items I wasn't expecting it to be so good, not for the price I paid, lol! Delivery was made promptly AND on the day it was promised - no messing about there! I can honestly say my experience with them was great and I would highly recommend them if your in the market for a new bed

Great quality Divan Bed and Matress at 25% less than buying from high street retailers. Did have an issue with the first delivery. The Delivery Driver was unlucky to have had an accident.( sometimes these things happen) However I was notified straight away by Tyler in their resolutions team to apologise for the inconvenience this caused. The Customer service I received from Tyler was excellent and he quickly rearranged my delivery to a specific date of my choice. Everything was communicated to me at every step.On the day of delivery. I received a text with a delivery time slot window of 3 hours. The Delivery Driver who was excellent also rang 20 mins before arrival. Great service from start to finish

fin service kan anbefales

This was such an enjoyable experience. The staff were so polite and helpful despite my very demanding delivery requirements. To top it all the mattress I bought is superb and at such a great price. Cheapest I could find. Thank you for everything. Regards Ken D'Souza

Absolutely amazing value for money divan set! The mattress is great quality for price - most cheaper beds seem to come with awful rolled memory foam mattresses - this one is deep and firm! The 4FT6 divan set I ordered came in 2 parts so it was very easy to take up the stairs, which is good because it wouldn’t have fit otherwise!

Delivery was originally given approximately six working days but it arrived after just four, thumbs up from me here, cant complain! They also emailed me all the updates as they were happening, one for my order being processed and accepted and another to say my bed has been dispatched and thats when I got my delivery date. 

I got a text message in the morning of the delivery to give me a time slot, which they kept and I made sure I was home at that time. So didn't need to take a whole day off of work for it either. Lovely delivery drivers too!

Also, for anyone else struggling with how to use the clips (the instructions are on the product page) we slid them under the black material to connect the two halves together and that seems to have done the job! I have purchased another divan set for my daughter and son to replace their old beds. The drawers are really useful for clothes and helps keep the room tidy, which is a welcome change!!

Awful - absolutely awful service. They said that my bed would be delivered friday (5 working days after a ordered it) so i took the day off work to be in. No one showed up. I then contacted them to see what the problem was and they said they hadnt received any non-delivery notice from the courier. They are still 5 days later trying to verify with the courier whether they have delivered it or not, even though I have explained to them multiple times that nothing has been delivered.

Their latest excuse is that the bed was delivered but the mattress wasnt. I explained to them again that NOTHING has been delivered.

Their customer service lines have been down for a week and so no one can speak to me on the phone, and instead it has been an email war. Then i spoke to their live chat guys and they were exceptionally rude and cut me off when they said the next delivery would be at least 2 weeks later (me and my pregnant wife are sleeping on the floor) IF i was telling the truth!!! Needless to say I asked them if they were joking and they cut me off (no swear words involved).

I would never ever use this company ever again.

Like most people I scrolled through different websites for hours and hours looking for the perfect bed. All the reviews seemed to be undecided and very mixed.. except for this website which had perfect prices and also images on some of the reviews which helped me decide a lot. I was very sceptical looking at the price, I thought there must be something wrong with it. However I bought the bed, when it arrived I expected it to be flat pack but only the headboard was (which I was relieved about, I ordered the divan set). Lugging the super king bed sections up the stairs I realised why it comes in 2 parts but very easy to attach them together using the divan clips provided. The drawers for the base are also pretty big which was a big plus!
The headboard was an odd thing to assemble, its two pieces of wood (headboard struts) that slot into two metal bolts at the bottom of the bed. It took us awhile to work out what to do with them! The beds instructions are available on the webpage which helped us figure this out! Once it was assembled I was very impressed, the mattress was the biggest shock! It was very comfortable and clean. The bed has become my pride and joy, it's amazing to sleep in and very very big! I love it!
However one of the drawers was a bit loose, I emailed divans and they dispatched another drawer which arrived later that week. When it arrived it was perfect was an easy swap. 

I would definitely recommend divan beds to my friends and family, the divan set is perfect, comfortable and beautiful. Especially, for the price though you can't really compete with this bed!

AVOID THIS COMPANY AT ALL COSTS!!
We have just purchased a Lance Divan bed and mattress from this company. We paid extra for the "better quality" mattress but it is absolute rubbish. It is so soft it offers no support, if you lie on it you sink into it and the edges actually flatten when you get up. The mattress was bought for my 12 year old, he is around 8 stone so it's not as if it can't take his weight!! On receipt of the bed I emailed Divan Beds to explain we must have received the wrong mattress, I think they have sent the cheaper one. They said not and asked for photo evidence the mattress is faulty. I have sent them many photos but they deny the mattress is not fit for purpose and keep saying we shouldn't sit on the edge on the bed. This appears to be their standard response having read other reviews. After many emails back and forth they refuse to refund or replace the mattress, they state it is from their budget range!! My honest opinion is that we have been conned by this company into buying a diabolical mattress that we will have to throw away and replace. I also find it rather suspicious their phone lines are constantly being maintained so no-one can reach them phone, email only. I'm writing this review to warn others to steer clear of them rather than suffer the same experience.

My bed arrived today and I am very happy with it. My son loves the bed and mattress and I bought it at bargain price, really cannot complain. Delivery guys even carried it in which was a big plus for us. I'm looking for a mattress for myself now so will definitely be purchasing again!

Bought a mattress that was of poor quality from the start the side of the mattress collapsed. I reported it and was told it was my fault for sitting on the edge of the mattress for which I never did. I was asked to send photos which I did and then was told I did not read the instructions that state don’t sit on the edge. The point was I never sat on the edge. The customer service has been poor and they replied not even to me to someone called Mark and just stated that I had invalidated the warranty by sitting on the mattress. You pay for what you get save yourself the grief and pay the extra money from a recognised company not this company who have also threatened legal action against me.

I was always a bit sceptical about buying a bed on-line but I'm so glad I did because this bed is excellent quality,

Looks fabulous and was so easy to assemble (took me under 30 mins on my own).

But it doesn’t only look good it’s very comfortable, exactly what I was looking for and provides a great nights sleep.

I had a few questions before placing my order and all my emails were responded to quickly and efficiently, very friendly staff that did not pressure me into buying something I didn’t want.

I had contacted another bed company and they were very rude and unhelpful. I had some questions about the shade of a specific colour fabric and they were unsure themselves!

However when I had contacted divan-beds.co.uk they were super helpful, explaining the colour I was after and the exact shade of it.

This was important for me as the bed is the feature of my bedroom. I had decorated my bedroom beforehand so the colours of the walls etc would need to match the bed exactly.

The Grey Suede colour was exactly what I was after and now that it’s delivered and in my bedroom it really completes the room!

I would definitely use this company again and the delivery driver was so pleasant and helpful.

Overall great experience purchasing my Divan and Mattress and have recommended you to friends and family who were interested after seeing mine.

Thank you Divan-Beds.co.uk!