The Walt Disney Company Recenzje 

Bonjour,
Je trouve que les familles latin sont très mal éduquer. Et marche sur les sacs des autres. Merci de mettre des regles que sa soit interdit de monter sur les bancs du parc disney. Que les bulles des jouets viennent interdit a la vente. Poussette aussi. Car en Asie c’est interdit les poussettes.

Disneyland Hurtful to minorities. They publicly humiliated me for being rejected by some bigots. I was very gentle with Disneyland staff, asking them to treat me better, as being rejected by bigots is not misbehavior, and they called security on me. I believe they try to deny things to mitigate law suits, and I was bringing to something they feared could be actionable. Horrible company, horrid, mean. I am so hurt.

Disneyland is cruel, any more. Sometimes they perpetrate a cruelty. Sometimes they let other people be cruel. then they act like it’s something to avoid, not fix. people hate my minority, and Disneyland just leaves it that way. And when I try to complain, they care more to learn who I am than listen to the complaining. It’s a nice place up until it’s not—you must be on their exact page or else—then you wish you hadn’t spent $1,900 on the pass.

Disneyland Corporate distancing, inhumanity. They maneuver to avoid a conflict or villainize a patron, with the result they leave someone hurt yet have postured for success if a suit results. I’m a hated minority, and I see this often. Once, for example, on Rise of the Resistance, a group from another country that had allied with me so I could show them how the ride handles scooters, decided to avoid me as a hated minority. Then Staff separated us in a public manner. I was humiliated, and told them I’d like to leave. I’ve talked with them several times since. 1. They always act very concerned, promising to take it up with managers, but 2. In Subsequent discussions with them, they indicate they know nothing of it. 3. I recommend they check their video, and, miraculously, they have no cameras there. I’ve been trying to tell a manager in Guest Services who I know, but he’s been out for weeks, now. An inability to recognize a problem, and a hostile focus on determining who I am, leads me to believe villainizing me is a path to self defense for them. I have only suggested they develop a protocol other than humiliating me. I’m finding I’m supposed to accept what they do, even if it hurts me, and they seem hostile to me if I try to complain. So now I don’t do RoR, the best ride anywhere, because I could get in the line I can’t leave, face rejection again, staff makes it public…and I’m humiliated again. I believe staff didn’t create the rejection, but the young lady staff publicly handled it to my humiliation because she had no protocol to follow that was better—and I can’t get them to think of a better way. Disneyland hurts me and causes a problem because they’re so busy trying to avoid a problem…and distances from a patron who otherwise has loved them for 60 years. This is management that can’t be seen in the bottom line.

In the middle 20th Century, Disneyland was great. But now it’s lost itself. Staff used to be nice. Now, some are, some aren’t—and management lets it be this way: the cashier at a food place wipes her nose and mouth with her hand, refuses to wash her hands; some under-serve; passive-aggression in inability to know how to put ice in a cup; controlling supervisors who tell staff to do things a certain way, but that inconvenience the customer; staff who lie to guests about the rules…all in one day. I’m very disappointed. It’s Walt’s care for the people replaced with corporate transactions, doubled prices, and doing the least it can do. All day time shows for adults gutted, gone. Now, it’s just a money theme park with a magical history. I don’t know how to harmonize with it, and maybe I shouldn’t try.

Outstanding the new star wars land and Tron rides are amazing my kids loved it que times next to nothing at this time of the year as most US kids are in School. We will be returning next year as the entire holiday cost a family of 10 less than wnhat we paid for our last trip to Italy

We had an incredibly disappointing experience with Disney Guest Relations after what should have been a magical visit.

I accidentally purchased a two-day park ticket but only used one day. The second day of admission was never redeemed. As soon as I realized the mistake, I contacted Disney to cancel and asked for a refund or credit for the unused day. Despite multiple conversations and escalation to a supervisor, Disney refused any adjustment, citing policy.

On top of that, we also purchased Lightning Lane passes for two people that we were unable to use due to limited availability and return times. That meant paying a premium for a service that provided no value.

What troubled me most was being told that if I tried to dispute the charges with my credit card company or left a negative review, it could negatively impact future purchases with Disney. That felt inappropriate and discouraging, especially when I was simply trying to resolve an issue over unused services.

I understand policies exist, but this situation involved unused admission and unusable add-ons. For a company that prides itself on guest experience, the rigid response—and the warning about potential consequences—felt unfair and left us feeling taken advantage of rather than cared for.

We weren’t asking for anything extra—just recognition of unused value and a reasonable courtesy adjustment. Unfortunately, that didn’t happen.

Future guests should be extremely careful with purchases, as there appears to be little flexibility even when services go unused.

We've been to Disney parks all over the world and they've all been steadily heading in the wrong direction year on year re pricing and customer service.

This year we went to Disneyland Anaheim and California Adventure and were disappointed in both parks. We had a few interactions with Disney park staff and, almost without exception, they were not enthusiastic or helpful. This is pretty much the opposite of the Disney experience we first had many years ago. The good old days of fast pass kiosks and park hopper tickets are long gone now. If you're local and have an annual pass it's possibly a better experience, but for international visitors it's overpriced and no longer realistically accessible.

With ever increasing prices, with less bang for your buck now, this last visit was our last visit.

Walt Disney would be turning in his grave at how money hungry the stewards of his legacy has become. Happiest place on earth...? It's not at a Disney park anymore... :(

I purchased a fast pass and didn’t use it. I contacted their customer service and they will not refund me. This place is a bunch of frauds who do not make any customer exceptions for leaving the park early due to a medical emergency.

I am deeply disappointed with Disneyland’s California customer service. They failed to accommodate a disability and refused to provide a refund or any adequate solution despite repeated conversations over the past three months. The lack of empathy and proper resolution is appalling, especially from a company like Disney. Don’t waste your money here—if there’s an issue, Disney holds themselves to zero responsibility and hides behind clauses in the small print. Daylight robbery.

I don't like Disneyland. I like wafels. I want Walt Disney fired.

als wir da waren gab es einiges noch nicht

We had a wonderful family get together for Disneyland this past weekend to celebrate our granddaughter's birthday. We had a two day hopper for both parks. Yes, we made the mistake in scheduling the wrong park as did our daughter who was going to Disneyland first and we were scheduled for California Adventure. Would Disney employees help us change it? Absolutely NOT! Furthermore, the supervisor at the admission gate, Roxanne, was so rude and sarcastic that she made us all so sick and frustrated. She totally exasperated our anguish in not being able to attend our granddaughter's birthday breakfast with her. Finally, as we walked away from our family to go back to our hotel, "Roxanne" told us all to have "A Magical Day!" AS this "caring" Disney employee if she really said that and she proudly announced that she did. Yes, I really like Disney and most of its staff, but this Roxanne makes Cruella look like Snow White! She should go work somewhere else, maybe the State prison would be a better fit for her.

We are a disabled couple in our late 60’s. Two days is a row we struggled to get from the parking structure to the Electric Stroller rental only to find they had sold out. So far everyone I talk to says they have a no refund policy. So I have 2 park hopper tickets, with Jenie and parking. So they oversell the park, don’t have enough ADA equipment and tell me they are going to keep my almost $400

Disney est connu depuis de trop nombreuses années pour des crimes pédocriminel et n'a absolument rien changer au contraire.
Il est temps que tout cela soit révélé.

I think the ticker for Disneyland can go lower it’s just too much now but so fun still

Just went to Disneyland last week! Fun but so crowded