I subscribed to Dismantly and paid 3…
I subscribed to Dismantly and paid 3 months in advance. At first, the support was responsive, but whenever I raised issues or requested features that were supposed to already exist, I kept receiving promises without real action or improvement.
In my opinion, the platform is overpriced for what it offers. Many other platforms, such as 3D Sellers, provide similar or better functionality for a much lower cost. I also found the subscription pricing inconsistent, as I became aware that other customers were offered significantly lower prices without clear explanation.
The biggest issue started when I continued pushing for improvements and mentioned that I would leave the platform if things did not improve. Shortly after, my account was disabled, and I was suddenly asked to pay “migration fees” that were never mentioned at the start, nor included in the contract or subscription terms.
What concerns me most is that they refused to provide access to the data stored on their system, despite it belonging to my business. This created serious operational issues for us.
I would strongly advise businesses to be cautious before committing long-term. Since the company is not UK-based, resolving disputes or taking legal action can be far more difficult, and unfortunately this seemed to reduce their willingness to handle the situation fairly.
AB AUTOPARTS LTD
MANAGER
HASSAN MAANA
Odpowiedź od Dismantly
Hi Hassan,
Thank you for taking the time to leave your feedback. We’re genuinely disappointed that we couldn’t deliver the experience and outcome you were hoping for. Your success is how we measure our own.
During your time with Dismantly, you submitted a large number of feature requests. While we valued that feedback, we also had to prioritise development across the needs of all our customers. Unfortunately, your time with us was relatively short, so we weren’t able to deliver all of the improvements you wanted before you decided to leave.
Since then, we’ve significantly expanded our development and customer success teams and invested heavily into the platform. We never want customers to feel unheard, and your feedback has helped shape those improvements.
We’ve also continued to improve our off boarding process. Customers who choose to leave can export their business data in a standard CSV format, ensuring they retain access to their information and have a clear path should they transition to another system.
We wish you and AB Autoparts all the best moving forward.
Thanks,
Mortaza Sahar (CEO & Co-founder)