Direct Wholesale Supplies Recenzje 1094

This was my first experience with Direct Wholesale Supplies, intial concern was the order is big, and 40 different products i need for my project, and may be an issues with correct items and timely delivery. Wow, I was pleasantly surprised with, great ordering system, prompt reply, more importantly quick delivery and great packaging, I am a royal customer now, and would highly recommend Direct Wholesale. ER, SA

I am writing to provide an honest review of a recent purchase of a split system air conditioner through the Direct Wholesale website and the subsequent handling of my request for cancellation and refund.

I was comparing several retailers for the purchase and delivery of a split system air conditioner. On the product page, the item displayed a dropdown stating “Brisbane Click and Collect Only.” As with other retailers I was comparing, I understood this to refer to item availability and expected that any delivery costs would be calculated during checkout if delivery were available.

When I proceeded to checkout, a green banner appeared stating “You’ve got free delivery.” At the delivery selection stage, I was presented with multiple options, including Free, Road Express, and Premium, each with associated pricing. I selected Free delivery.

The checkout process then required entry of delivery details, including delivery instructions and “authority to leave,” which I completed. The checkout was finalised successfully.

Following this, I received:
• An order confirmation email stating free delivery to my address, and
• An invoice stating free delivery to my address.

A few days later, I was contacted by the company and advised that delivery was not available for this product, and queried as to why I had entered delivery instructions. I explained the checkout process and the documentation I had received. I was advised that delivery was not included and that the “Click and Collect Only” dropdown on the product page should have made this clear.

As I was physically unable to collect the item or arrange third-party pickup, I requested a refund. I was advised that a refund would incur a 10% cancellation fee, despite the circumstances outlined above. Following further discussion, a 5% cancellation fee was offered.

I am concerned that this type of transaction may not comply with the Australian Consumer Law (ACL), in particular:
• Section 18 – Prohibition on misleading or deceptive conduct
The checkout process, delivery options, confirmation email, and invoice all represented that free delivery to my address was included. This information directly influenced my decision to complete the purchase.
• Section 29 – False or misleading representations about services
Presenting “free delivery” as a selectable option and confirming it in official order documentation for a product that does not support delivery may amount to a misleading representation about the service being provided.

Given these representations, my understanding and actions were reasonable.

Charging a cancellation fee in circumstances where the purchase was made based on misleading information is, in my view, unreasonable and inconsistent with fair consumer practice.

Positive note: After making a three-hour drive to the warehouse to collect the order, the warehouse staff member extremely helpful and professional.

Great fast supply of Circuit breaker.
Great price.

Product did not conform to internet description image with not reply to this issue

They delivered what I ordered, when they said they would.

Great range of product shipped quickly and arrived on time. Great follow up service also.

Excellent and fast between Australian cities. I highly recommend these folks. Lots of comms and updates. A pleasure…

Still have not received my item, even though the transport company said they were here?

The ordering process was easy and price was as expected for the product and service (Cheaper elsewhere but up to 2 weeks delay). The negative is the limited trading hours where you can go to collect thr goods. Otherwise all good. Staff were great, giving me notice of the limited operating hours.

Wide variety of products, competitive prices, quick delivery and no fuss warranty claim process.

Online shop great to use,very simple to find what you need, and fast delivery.

awsome. fast great price. super easy

Ordered 500 saddles but one box only had 80 saddles.

I ordered Sunday afternoon & received the goods by 1.30 WA time.The price was a lot better than local pricesGreat company to deal with

Received order promptly and goods were as ordered.

Enjoying shopping with direct wholesaler
Great price
Free delivery so far and hope all the time

Efficient, reasonably priced and quick