Support refusing to refund canceled…
Support refusing to refund canceled trade (ID: 1143845)
DinoDrop support (agent Moses) is completely ignoring facts and refusing to refund my balance for a failed P2P trade. Due to a hacker attack on my Steam, I had to cancel pending trades. The skins from bots Sonja (M4A1-S) and Chon (AWP) were CANCELED during Trade Hold and officially went back to the sellers. DinoDrop didn't lose any items or money, but their support keeps sending automated bot replies and refuses to return my money to the website balance. Fix this issue for my ID: 1143845, or this review stays here forever. Total scam support
I spoke with support agents Mozis and Vasiliy, and they treated my case with complete indifference. They even admitted that my skins are still in their possession, yet they refused to help.
The worst part is that support ignores messages for 2–3 hours, doesn’t even try to understand the situation, and only replies with scripted, copy-pasted responses instead of actually reviewing the case.
This has been the worst experience I’ve ever had with a skin trading website. I honestly don’t know what to do anymore. I lost my skins after Steam automatically canceled my pending trades due to a security restriction triggered by a scam attempt. Instead of investigating my case, support kept sending scripted responses and ignored my explanations for hours. I feel completely abandoned as a customer and cannot recommend this service.