Buyer Beware, if you ever need a replacement parts and be prepared to pay for entire panels for your crate!
I recently purchased two Diggs dog crates, and I must say, my experience has been incredibly disappointing. When I reached out to their customer service to buy a simple plastic replacement clip for the door, I was shocked by their response. Instead of providing the small, easily removable part, I was told that I would have to buy an entire new door panel for over $80. This is absolutely absurd! How can a company that designs products for puppies and dogs neglect to offer replacement parts for essential components? It’s not just frustrating; it reflects a lack of consideration for their customers. In my opinion, this policy is a glaring indication of a company that prioritizes profit over customer satisfaction. If you're in the market for a dog crate, I strongly recommend looking elsewhere. Choose a brand that values its customers and offers reasonable solutions for minor issues. Buyer beware—Diggs clearly does not focus on customer care!
Update: after a lot of time spent I want to say that Diggs did get to a point of providing me with a reasonable resolution.