Very poor delivery. It took them 3 (!) days to dispatch a car. WHY? Ordered on Sunday. They only shipped on Wednesday, while initial email said delivery on Thursday. Now it looks like Friday or Saturd... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
I needed a Land Rover Defender as a topper for my husband’s birthday cake . ( It was important that it was a perfect replica in every detail) Diecast Model Centre had several to chose from ! I was de... Zobacz więcej
Seeing all those 5* reviews doesn't surprise me one bit! Not only are the models great, with such an interesting range available, what really marks Oxford out is the quality of their customer service.... Zobacz więcej
Just used Diecast Model Centre for the first time and very impressed. Ordered a competitively priced Spark 1/43 Lotus F1 Car, which arrived quickly and well packed for safe delivery. Throughout and po... Zobacz więcej
Informacje dotyczące firmy
O Diecast Model Centre
Napisane przez firmę
Diecast Model Centre is a family owned and operated online model shop based in Somerset (UK) that was established in 2005.
At Diecast Model Centre, we believe that collecting models or giving them as gifts doesn't have to be expensive and in line that our core values are to offer our customers models of exceptional value and to provide a first-class shopping experience.
On our website you'll find all kinds of models not sold by many other retailers; models from brands you may have heard of such as Bburago, Maisto, Oxford Diecast and Solido, and from brands you may not have heard of such as Cararama, Model Car Group, Motormax and Welly.
We aim to make buying from us easy and enjoyable. Our online store is designed to be customer friendly, but should you have any queries either before, during or after making your purchase, we're here to help, either by email, phone or if you prefer, self-help with our comprehensive FAQ's.
Behind the scenes, we'll work tirelessly to get your order out on time with all in-stock items despatched within one working day. And, we won't skimp on the packaging either, using quality materials - mostly recycled or recyclable - so that your model has the best chance of reaching you in the same perfect condition as it leaves us.
Finally - we hope it doesn't happen - but, if for any reason you are not 100% satisfied with your purchase from Diecast Model Centre, please do let us know and we'll do everything we can to put right any wrongs - and, that's a promise!
Dane kontaktowe
Peckett Plaza, Caldicott Drive, Heapham Road Industrial Estate, DN21 3PH, Gainsborough, Zjednoczone Królestwo
- 0333 344 9824
- hello@diecastmodelcentre.co.uk
- diecastmodelcentre.co.uk
4,3
Doskonała
398 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Inni użytkownicy przeglądali również
Brilliant range of products.Super…
Brilliant range of products.Super service from ordering to delivery.Will definitely order again.Many thanks.
6 lipca 2023
Special birthday gift
From the point of ordering to delivery, I am absolutely delighted with the excellent customer service and regular update regarding delivery. The item was a gift and personalised for a special milestone and did not disappoint. It looks fantastic. I will definitely be ordering from you guys again.
3 lipca 2023
Another Fantastic Model
Fantastic Model, great communication my go to Company for new models
3 lipca 2023
Very good quality models well detailed
Very good quality models well detailed, just a delay in processing the order for delivery it took over a week
7 lipca 2023
Opinia niezależna
DMC - Excellent service
Great selection of products with good prices. Great comms and fast dispatch. Overall very pleased with DMC - I would happily recommend them to anyone.
6 lipca 2023
Opinia niezależna
Shocking service
Office is always closed so I can’t call to get through to anyone - my order doesn’t seem to exist and my postcode is invalid to check the delivery
7 lipca 2023
Opinia niezależna
Good price...delivered on time
27 czerwca 2023
Recommend …
Took awhile to despatch but came well packaged and they promptly answered any questions I have
23 czerwca 2023
Opinia niezależna
My Experience
Clear/polite communications, regular updates on status of order. Order arrived very well packaged and with in time scale.
14 czerwca 2023
Found the Diecast Model Centre whilst…
Found the Diecast Model Centre whilst looking for pre orders, Their prices and product content are very competitive, Pre ordered 2 Solido models one has arrived and the other is on the way, the whole experience has been fantastic, they have kept me informed emailing me when models are due, when arrived in stock and when dispatched, will definitely be buying from you in the future..
29 czerwca 2023
Opinia niezależna
Good quality of models
Good quality of models and very good delivery. It was packed with care and arrrived at very good condition.
Good customer service as well.
16 czerwca 2023
Opinia niezależna
Land Rover miniature
I needed a Land Rover Defender as a topper for my husband’s birthday cake . ( It was important that it was a perfect replica in every detail) Diecast Model Centre had several to chose from ! I was delighted when my 90 pickup arrived … speedy delivery …. Excellent quality .. and favourable price point ! exactly what I was looking for ! Have recommended them to friends since !
7 czerwca 2023
Opinia niezależna
The right tools for the job
Great service! Received in no time.
A product a have been wanting to buy for some time. The Ixo screwdrivers are vital if you collect diecast models.
6 czerwca 2023
Very helpful & quick delivery
Very helpful when we spoke over the phone and a very quick delivery of the products we needed
29 maja 2023
Amazing service and communication
Amazing service and communication. Well packaged and arrived wuickly
23 maja 2023
Odpowiedź od Diecast Model Centre
Thank you. I really appreciate you taking the time to leave us an excellent review.
Kind regards,
Ian
Absolutely brilliant store
Absolutely brilliant store, made 3 orders been overly satisfied with each one, and Ian from customer service is an absolute star who will go out of his way to try and help with any enquiries! I could not recommend this store enough
8 czerwca 2023
Opinia niezależna
Odpowiedź od Diecast Model Centre
Thank you for leaving such an amazing review, Laurence, it is very much appreciated; as is your valued repeat custom and we look forward to welcoming you back to our store.
Kind regards,
Ian
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