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Had a cashback of 45 pounds pending. When it processed the next day it dropped to 28. No explanation, just silence when I asked them about the difference.

Requested a resend of the confirmation email 5 times now. Support keeps saying theyll look into it but I havent received anything yet.

I probably wouldnt have minded if the site had simply shown one accurate status. Instead my deposit from the 15th just vanished from history.

Playing for twenty minutes then suddenly disconnected. When I logged back in, my bet history showed nothing from that session. The balance looked off but support said everything settled correctly.

The bonus round froze on me and when the game came back online it acted like nothing happened. My account balance was exactly the same as before. Live chat just said it was working as intended.

Won 600, requested it all at once but it came through split across multiple transfers. No heads up about this happening, found out from my bank statement.

Tried to make a withdrawal and hit a verification wall. They want ID documents even though I verified my account months ago. Live chat just repeated the policy without helping.

Applied a 100 limit on deposits but the site let me spend 300 the following day. Their help team couldn't give me a straight answer about why this protection feature failed.

Requested a withdrawal on Tuesday and was told it would be processed within 24 hours. Its now Friday and my money still hasnt arrived. Support keeps saying to wait a bit longer.

Money took 6 days to arrive after I hit withdraw. The cashier said 48 hours max when I checked before submitting. No explanation for the delay, just silence from their end.

Tuesday evening I was in the middle of a game and suddenly got booted out. Had to log back in but by then the round had already finished. No explanation from support about what happened.

Asked support about my pending payout and they replied with a copy paste response. Chat closed right after, so I couldnt ask for real details about the timeline.

Cashed out 750 and got it in pieces instead of one transfer. No mention of this policy anywhere on the withdrawal page before I confirmed the request.

identity check was smooth, withdrawal arrived.

Only noticed when Case 6119 because the answer at Tue 21:20 answered without checking the round ID. Casino page hid the next step after the deposit was taken.??

the history page stopped loading for most of the evening, with no proper update.

during lunch, Saved slot was gone by morning, and favourites were empty again not the answer I needed

No thanks, Payout minimum changed after deposit; the cashier did not warn me same story today nope

The site looked normal until the mobile cards were too small to tap.

Spins came back, zero fuss.