Thank you for taking the time to share this. We take reviews seriously, so we investigated right away.
After checking our records, we found no contract, invoice, or payment linking this engagement to Desverto. Based on our review, this appears to have been a private arrangement made directly with an individual, not a service booked through our agency. All official Desverto engagements go through a formal agreement, onboarding, and reporting process, none of which applied here.
When we learned of this situation, we ended our working relationship with the individual involved, as private side arrangements violate our policies.
We're sorry you had a poor experience, and we'd encourage anyone hiring PPC support to work through official agency channels, where accountability, reporting, and clear terms are built in.