Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
We do turnkey projects from Concept to completion. Home Renovation|| Refurbishment || Construction || Interior Design
Zjednoczone Królestwo
3,7
4 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It was a nice experience having our house planned and construction done through Saleha. She managed the whole project very well.
Her attention to all details ensured it met our expectations. She was quick to respond to our queries throughout the project. Highly recommended.
Dwell is Design & Build company that is very good.
Their designs are of high standards, and they are effective at recommending the most cost-efficient materials while still meeting customer expectations and requirements.
Worked with Saleha on numerous issues with some being quite complex disputes and we were able to find ways forward and resolve the challenges presented.
Odpowiedź od Designz Dwell Rich
It was pleasure wroking with you on the most complicated project
I engaged Dwell Rich Ltd for furniture sourcing services under a clear written agreement.
The agreed terms were that the fee would be 15% of the total furniture cost, payable only once furniture selections had been finalised. A £500 deposit was paid upfront. There was no agreement for hourly charges or standalone design fees.
In reality, no furniture was sourced or purchased. When I selected items within my budget, the designer refused to proceed because she did not agree with my choices, despite having confirmed that sourcing would be from any brand.
I was then presented with a retrospective breakdown of charges that were never agreed in the contract, and most of my deposit was withheld.
I have since taken advice from Citizens Advice (Consumer Service), who confirmed that charging outside the agreed contract and retaining the deposit in these circumstances constitutes a breach of contract.
Based on my experience, I would not recommend this company. I have lost money, and I would strongly caution others to be very careful before paying a deposit, as you may experience the same.
Odpowiedź od Designz Dwell Rich
Thank you for taking the time to leave a review. While we regret that this engagement did not conclude to the client’s satisfaction, we would like to clarify several factual points to ensure an accurate record.
The client engaged Dwell Rich Ltd for furniture selection and sourcing services only. As confirmed in a written email agreement before commencement, a £500 deposit was required to initiate the work, with a 15% sourcing fee payable only after final furniture selections were completed. The deposit was as payment toward professional time and services and was not a refundable holding fee.
Following receipt of the deposit, work commenced and included several hours of furniture sourcing across multiple brands for the master bedroom, children’s bedroom, and guest bedroom, all in line with the agreed budget and brief. At the client’s request, additional alternative options were sourced. In addition, two layout proposals for the formal reception area were prepared and presented to the client.
During the process, the client requested sourcing of beds priced at approximately £250 and asked that trade discounts be applied to items at this level. The Director advised that such products could not be recommended or associated with the company due to quality concerns, as this would not align with Dwell Rich Ltd’s professional standards. This position was communicated clearly and respectfully.
When the client elected to discontinue the service, Dwell Rich Ltd agreed to do so and confirmed that the deposit would be partially refunded after accounting for the work already completed. The portion retained reflects genuine professional time and services delivered.
We acknowledge the client’s disappointment; however, the assertion that no work was carried out or that charges were applied outside the agreed terms is inaccurate. Dwell Rich Ltd acted in accordance with the written agreement and professional practice throughout the engagement.
We wish the client the very best going forward.
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.
