Designer Outlet Sales Recenzje 

36
Wynik TrustScore: 3 na 5

3,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

The only positive was that they did write back to let me know they don't accept returns or exchanges. Either I ordered size 12 running shoes and received a size 14 or their ordering mechanism was de... Zobacz więcej

Oceniono na 1 z 5

Parcel didn't arrive. Very poor customer service. I'm £117 out of pocket and still no closer to a refund. No reply to my emails asking when I will be refunded, this being the only way to get in tou... Zobacz więcej

Oceniono na 5 z 5

Very good experience. Prompt delivery, genuine, brand new Clarks Originals Weaver GTX. Unfortunately I had to return them as they didn't fit. My refund was issued as soon as they received them bac... Zobacz więcej

Oceniono na 5 z 5

Brought a pair of Clark’s Originals and they were a little big on me. Hugo at customer service was great in ensuring that I could exchange for a smaller size. Hugo kept me informed with tracking detai... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

Designer Outlet Online Sale for mens womens & kids clothing footwear & accessories 💥 Always inline and off-price 💥


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

36 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(36)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Utterly faultless customer service…

Utterly faultless customer service which is a rare thing today. Brilliant communication, excellent product at a great price. I am massively surprised at any of the negative reviews - they seem fake to me (rather than the products they're complaining about!) ! My experience has been very positive and my daughter is thrilled with her bag. Once a delivery was sent to the wrong address (note, not the fault of this company - an error from DPD). This was rectified within an hour of my raising the problem and was dealt with so professionally that I thought I'd landed in a parallel universe!! Many thanks. Would highly recommend this company and I don't often write reviews so this is high praise indeed!

14 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Massive thank you to hugo…

I would like to thank Hugo who helped me exchange a pair of boots, within 1 week I had a new pair delivered, I have bought several items from this site, I would definitely recommend. Excellent communication on updates on all my orders

Massive thank you
Andrea

8 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

I purchased a Clarks trainers on Sunday…

I purchased a Clarks trainers on Sunday evening(17 March 2024), they arrived on Tuesday morning (19 March 2024). It took them only one working day to be delivered. Perfect experience. I was very anxious that the company is a scam after reading the reviews but my experience is totally different. And of course shoes are 100% original, new etc.

19 marca 2024
Opinia niezależna
Oceniono na 1 z 5

Danger This is a scam company that does not…

This is a scam company that does not exist. I never received my order. Emails were never returned. And the phone number sends you to a fake customer service office that does not even know the name of the company they are supposed to be serving. Run run run away.

6 marca 2024
Opinia niezależna
Logo Designer Outlet Sales

Odpowiedź od Designer Outlet Sales

Respectfully we do not believe this is a genuine experience with our company. We do not have a customer service line (everything is done via email), the reviewer is based in the USA and we ship exclusively within the UK, all our orders are sent via DPD which is fully trackable and we cannot find any order or emails associated to their name. If this is genuine customer experience with our store we urge the reviewer to email us at contact@designeroutletsales.com with their name and order number so we can help to locate their missing parcel.

Oceniono na 5 z 5

No, they're not selling fakes!

I bought a Ralph Lauren polo shirt from this firm this week. It arrived super fast.
Reading the reviews on here, I was surprised to read that some people feel cheated. I still checked my purchase carefully, however.
Earlier this week, I had bought a Ralph Lauren polo from TK Maxx. I was therefore able to compare the TKM polo with the DOS one, and the labelling seemed consistent. Same labels in the same places, saying the same stuff with consistent codes. I found there is a QR code sewn into the label above the neckline of both shirts. I scanned the code on the TKM shirt and that led to a Ralph Lauren authentication web page where I saw an animated green tick. I did the same with the DOS shirt and got the same result.
The quality of the shirt also compares favourably with the the shirt I bought at TK Maxx.

4 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Fake backpack

UPDATE
From disappointed to will definitely use Designer Outlet Sales again.
I was not receiving the emails they were sending me. Thanks to my comments on Trust Pilot, and their response to my comments, we eventually made contact. Thank you to Hugo who has resolved the issues I had with the backpack.

Fake backpack.
Ordered a Kipling backpack which this is not! The quality is terrible the front pocket is lopsided the stitching is awful the zips don't slide smoothly, there's no comparison to my other Kipling bags. At best this is a second.
I've sent a number of emails to Designer Outlet sales and had no response which is really annoying

In reply to your response I have NOT received any emails from from Designer Outlet Sales - I checked my junk before posting.

1 listopada 2023
Opinia niezależna
Logo Designer Outlet Sales

Odpowiedź od Designer Outlet Sales

Respectfully ... if this is in reference to order DOS58573 ... we responded to your email twice - once on Saturday when you sent it and again on Monday (yesterday) with a free return shipping label. We have a direct account with Kipling so the backpack is categorically not fake but since there is an obvious QC issue with it we have sent a free return shipping label for you to return it for a full refund. Please check your junk folder in case our emails are in there. KR DOS

In reply to your response ... can you please confirm this is with regards to order DOS58573 ... if yes we have been sending emails to glo************@hotmail.com ... I resent the email with the free return shipping label yesterday after our intial response. If there is another email we can contact you on please email our contact@ address and we will reforward the return labels. If this is NOT with regards to DOS58573 can you please give me your order number because we have not received your emails. KR DOS

Updated response - I have just responded to your email ... can you please confirm if you have received my email? I have spoken to the boss and considering the difficulties we are having with this we are happy to either refund your purchase or send a replacement without getting the original bag back now we have confirmed it is DOS58573. Please either email a confirmation or respond here. Many thanks and apologies for the difficulties we seem to be having DOS

Oceniono na 5 z 5

Bang on. 5*

Ordered a Stone Island hoodie. It arrived the next day well packaged and completely authentic after checking the Certi Logo. Absolutely nuts for the price I paid.

5*

2 października 2023
Opinia niezależna
Oceniono na 5 z 5

Calvin Klein boxers

Ordered 3 x packs of Calvin Klein boxers. Best price on the internet 100% genuine and packaging is in perfect condition. Also great communication from Craig & Hugo who went out of their way to answer a couple of queries I had.

3 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Women's Wallabee Cup Clark’s Originals

Brought a pair of Clark’s Originals and they were a little big on me. Hugo at customer service was great in ensuring that I could exchange for a smaller size. Hugo kept me informed with tracking details and they arrived promptly thereafter. I would definitely recommend DOS to anyone looking for great clothes and or shoes at a reduced price. I am more than happy with my purchase, thank you DOS, I will be back soon..😊

9 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Genuine CP Company clothing

Ordered 2 CP Company items. Hugo assured me they were genuine and i could check as they have the Cetilogo tags. They arrived the following day, 100% genuine so I think the couple of fake reviews are in fact fake reviews form another seller. I have already placed another order with them. Genuine products, great price, great service. Thanks Hugo.

13 października 2022
Opinia niezależna
Oceniono na 1 z 5

Fake Shirts

I have ordered 2 Ralph Lauren T-Shirts and have received fakes.. extremely disappointing after paying over £60

****

Thanks for your reply after 14 months. The shirts were shipped to the UK and were from your store. The quality and size of the product didn’t match the other originals i have got at all. Also there were no labels on the product itself. Sorry to say but the shirts are 100% fake. I hope you have increased your QA to avoid other unhappy customers.

2 lipca 2022
Opinia niezależna
Logo Designer Outlet Sales

Odpowiedź od Designer Outlet Sales

Hi ... our Ralph Lauren is 100% authentic direct from their warehouse with legally verified paperwork so there is zero chance it is fake ... we also do not ship to Germany so perhaps your order was from another store?

***

I'm sorry we have not responded until now ... we do not use TP but I have been asked to resolve outstanding problems ... respectfully if you could share your order number or any identifying info I will investage further but all our Ralph Lauren is signed off by trademark lawyers so I do not understand how it can be fake. However obviously we are sorry you are disappointed with your purchase ... even though I understand this is old news to you now.

Oceniono na 1 z 5

Fake Ralph lauren boxers

Fake Ralph lauren boxers. Almost all 6 pairs have holes in the same place where the tag is after only a month.

25 czerwca 2022
Opinia niezależna
Logo Designer Outlet Sales

Odpowiedź od Designer Outlet Sales

Hi Ryan,

Many apologies if you receieved faulty product from us ... however we categorically refute the claim they are fake. Our Ralph Lauren is 100% authentic direct from their warehouse with legally verified paperwork so there is zero chance they are fake.

We have sent an email asking you to forward images so we can get the fault verified and either refund or replace your purchase.

Kind regards

DOS

Oceniono na 1 z 5

Be aware this company uses third party suppliers, I was sent a fake jacket

Ordered a Canada Goose jacket and they sent a very good fake. When I contacted them, I was told they use third party sellers and offered a refund. I did not notice on the website about third party suppliers so buyers be aware of this!

4 czerwca 2022
Opinia niezależna
Logo Designer Outlet Sales

Odpowiedź od Designer Outlet Sales

Hi,

I'm sorry you were not happy with your purchase which of course we fully refunded ... however we do not accept the product was fake and we do not use 'third party sellers' (eg dropshipping) ... we do use third party suppliers (authorised stockists and clearance wholesalers) but in these instances we check and verify the paperwork and samples to authenticate the product before selling it (often through lawyers). We believe our products are 100% authentic and perform every due diligence to confirm this before offering them on the platform.

Kind regards

DOS

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