Designer Eyes Recenzje 

278
Wynik TrustScore: 4 na 5

4,1

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I live out of state and contacted Designer Eyes and made contact with a wonderful sales person Nancy. She is a “ Rock Star”…went over and beyond to assist me purchasing frames. She ensured I was able... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service and product knowledge on their Dita line. I’m very happy with their service and great prices! I highly recommend anyone who would like to purchase designer sunglasses from them. I wo... Zobacz więcej

Oceniono na 1 z 5

customer service was awful. Glasses haven't shipped yet and it's day 8 of BUSINESS DAYS of processing. They're just sitting in pre shipment. When you're paying $500+ dollars out of pocket for glasses... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

I recently purchased designer eyeglasses at the Retail Store Designer Eyes Aventura Mall, here is the summary of my experience: The Positive: * Large Selection of Designer frames and Sun... Zobacz więcej

Informacje dotyczące firmy

  1. Hurtownia okularów
  2. Sklep odzieżowy
  3. Sklep z okularami przeciwsłonecznymi

Informacje przekazane przez różne źródła zewnętrzne

Retailer of designer sunglasses, eyeglasses and optical prescriptions. Including Cartier, Dita Eyewear and Jacques Marie Mage. Authentic & Authorized Retailer


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

278 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(278)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Prescription wasn’t available

3 czerwca 2020
Opinia niezależna
Logo Designer Eyes

Odpowiedź od Designer Eyes

Hello Jeramine,

Thank you so much for taking your time and write your feedback! Unfortunately, we were experiencing issues on our website and now we have the prescription option back on the website.
We hope to hear back from you soon!

Oceniono na 1 z 5

My order was damaged

1 czerwca 2020
Opinia niezależna
Logo Designer Eyes

Odpowiedź od Designer Eyes

Hello Markesha,
Although we have high standards of service and with our products, we would like to offer our most sincere apologies for sending you a damaged item.
Please note we have issued a full refund to your account.

Oceniono na 1 z 5

This website's shopping system is unreliable. Should be careful when you do shopping here

I sometimes do shopping on this website. The customer support team is nice. But that is not difficult for them to say sorry and apologise me when the website have error.
That so crazy when you see something on the website, you feel like it, you purchase it. You paid for it and the order already confirmed. You just wait for it fulfilled. But wow, some days later, you check your order because it was still unfulfilled. You ask the support team for your order. And ouch, they say to you that your items are unavailable. They apologise you for that. And pay you back a refund. So much disapointed !
But not only that. You already use your Discount code, for example 20% discount. And surely you will be not available to reused it. And wow, the support team give you a 15% discount code.
Do you feel that is now 21st century. You do shopping online. But there is so many thing that the seller can make that seem to be bargaining and you have no chance to bargain, except you accept.
I have bad experience 2 times in this website. All is when I purchase at weekend time. So if you plan to purchase here, never do it online in this website on Saturday and Sunday. Night time may the same. To be sure, purchase when you can chat to them, even the communication is not in fast speed.
I think sometimes they show the good offers with cheap price to make us visit their store frequently. And, in the case we purchase, then later they will say sorry us because of some error. It's take our time. And even if some one order items from this website to sell to other one, it will reduce our honor to our customers. We might have to apologize them like the way support team say to us.

31 maja 2020
Opinia niezależna
Oceniono na 1 z 5

Doesn’t respond to emails

Doesn’t respond to emails. Cancelled my order weeks after fulfillment. Horrible experience

30 maja 2020
Opinia niezależna
Logo Designer Eyes

Odpowiedź od Designer Eyes

Dear Samantha,
An apology is no substitute for good service, We appreciate you take your time to leave feedback, that way we can improve our service.
We apologize if you didn't have a pleasant experience with our services. Unfortunately, the item you requested was located in one of our 13 stores, due to the Covid-19, we were unable to access to some stores and we had to cancel your order.
Once again, we truly apologize for not meeting your expectations and for being unable to fulfill your order.

Oceniono na 1 z 5

Before buying the glasses

Before buying the glasses, ask on the web chat if they had them in stock and they said yes, that's why you bought them, after 3 weeks they write to me saying that they do not have it and that they would return the money

26 maja 2020
Opinia niezależna
Logo Designer Eyes

Odpowiedź od Designer Eyes

Dear Nathalie,
An apology is no substitute for good service, but I want to offer one on behalf of our company. We appreciate your reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Unfortunately, the item you requested was located in one of our 13 stores, due to the Covid-19, we were unable to access to some stores and we had to cancel your order.
Once again, we truly apologize for not meeting your expectations and for being unable to fulfill your order.

Oceniono na 2 z 5

No one answers the phone or emails

No one answers the phone or emails. I tried
Contacting via Facebook and Instagram still NOTHING. I made an order the 15th and have yet to receive an update . Smh...the customer services sucks .

Update: designer Eyes’s contacted me and I received my package. I’m am pleased with my Sunglasses .

25 maja 2020
Opinia niezależna
Oceniono na 5 z 5

Really Wonderful Customer Service

The customer service team I worked with was so helpful! I wanted to purchase a pair of Celine sunnies but I’m blind as a bat, so I needed prescription lenses added in. They were responsive and patient with my many emails, and were careful to make sure that the lenses were my desired tint before sending them out. The glasses themselves are lovely too! Five stars!

20 maja 2020
Opinia niezależna
Oceniono na 5 z 5

Awesome experience

Awesome experience. Nice product, and Customer service was really helpful with all my questions and concerns A++++

20 maja 2020
Opinia niezależna
Oceniono na 1 z 5

Shop somewhere else

Very bad communication and hard to get in touch with. Still waiting on my refund

17 maja 2020
Opinia niezależna
Logo Designer Eyes

Odpowiedź od Designer Eyes

Hello Konisha,
We appreciate you take your time to leave a feedback, that way we can improve our service.
We apologize if you didn't have a pleasant experience with our services. Please note your refund has been issued.

Oceniono na 5 z 5

Great prices, excellent associates

Purchased JMM frames. Best online price. 3-7 ship, however I hadn't received the frames by day 12. Left a live chat message, sent emails, left a voice message with customer service number. DE did not respond. I called corporate front desk and a live person answered. Inquired on order status explaining that I received no responses back from customer service. She listened and transferred me to a CS rep . Explained situation to rep. She listened as well and put me on hold and took a walk to the warehouse to personally check on my frames. She explained that they were very short-handed and were dealing with a heavy backlog and computer issues. She assured me that the frames would be shipped out THAT day. Date on package showed she kept her word. At first, I was a bit bent out of shape by DE not responding back to me, but dealing with Carmela and Tatiana who both listened and rectified the matter in real time made my experience with DE awesome. Despite a delayed ship and unresponsiveness, I highly recommend DE for its prices and its impressive associates who, I'm sure, are doing the best anyone can do. Thank you Designer Eyes!

15 maja 2020
Opinia niezależna
Oceniono na 1 z 5

Let down

I ordered blue lens and got mirror ones. They look so stupid.

14 maja 2020
Opinia niezależna
Logo Designer Eyes

Odpowiedź od Designer Eyes

Hello Rennea,
We appreciate you take your time to share your feedback. Please note we sent the item you purchased. It might be frustrating ordering online not knowing if the color or size was as expected.
This is why we have a 15day return policy.

Oceniono na 5 z 5

Very happy I purchased the Cartier Glasses

Very happy I purchased the cartier frames as a gift for my boy friend they fit perfectly, received the authenticity papers the signature Cartier box and the white box they are offical only skeptically I had was weather or not I would receive the gift on time due to COV-19 IM glad I ordered the delivery was quick and the quad pay worked out perfectly 100% satisfied

14 maja 2020
Opinia niezależna

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