de Savary London Recenzje 19

Wynik TrustScore: 4 na 5

3,8

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Informacje dotyczące firmy

Napisane przez firmę

de Savary London is a British luxury brand known for timeless outerwear and elevated everyday staples. Designed in London and crafted in limited runs, our pieces combine effortless style with quality and purpose. Formerly Jane & Tash, we’ve rebranded to reflect a refined, modern identity while staying true to our roots.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

19 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Purchased a classic leather jacket as a…

Purchased a classic leather jacket as a gift for my sister in law as she was admiring mine that I purchased a few years ago. The new colours are so beautiful and the jacket is well made. The customer service was amazing, helping me on sizing and it arrived beautifully packaged ready to gift to her. Thank you again

3 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

I have about 5 coats from DeSavary now…

I have about 5 coats from DeSavary now and I just love them. They’re the one product I always grab from my wardrobe to dress up an outfit or make it look cool. And always get comments when I wear - the cut and fabrics are just so good. No, they’re not cheap but they last - I’ve had some of mine for years and years! I also just got a new leather jacket and had a bit of an issue and it was fixed within a week which I really appreciated x

3 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

The quality is low grade and certainly…

The quality is low grade and certainly not worth the money. You are better off buying a designer piece in the sales which has been well made with quality fabric.There is better quality on the High street at far lower price points. Seams are uneven as is the stitching and you can see why they are made in China! Just another Insta girl churning out of the moment pieces which are expensive and badly executed. If you charge almost £800 for a suede coat get it made properly instead of cheap imports and then you would have a decent label to invest in. Her designs are trying to emulate the likes of Saint Laurent but the quality is terrible in the flesh. They are certainly not a “luxury” brand just cheap imports.

1 grudnia 2025
Opinia niezależna
Logo de Savary London

Odpowiedź od de Savary London

Hello Lucinda,

Thank you for taking the time to share your feedback, as a small business, we appreciate every review even when it’s tough to hear. We’re sorry to learn that your piece didn’t meet your expectations, and we’ll be discussing the points you’ve raised with our management team. We always aim to deliver beautiful, long-lasting pieces.

We also wanted to gently clarify a common misconception: many people associate “Made in China” with mass production, but the reality in the luxury space is very different. Our manufacturing partner in China is a specialist atelier we’ve worked with for many years. We have chosen them due to their technical expertise, craftsmanship and consistency. Quality comes from the standards we set and the production partners we choose, not the country on the label.

We can collect your item so it can be reviewed and replaced if needed! Please email us on info@desavarylondon.com and our customer service team can help you further.

I hope you have a lovely day.

Warm regards,

Oceniono na 4 z 5

Great service especially communication. Fabulous product!! Very happy!

I ordered my mongolian coat and realised that I had put the incorrect address for delivery. I emailed customer service and they responded within 1 2 hours and said no problem. I asked how long for my coat after a week and was told that it was being made and that it would take a bit longer. I feel the communication was quick and honest. I mean I ordered a Mongolian coat thats not £50....either way I received my coat and when I wore it out had compliments. It is warm , fits amazing and I am very happy with purchase. My only wish is that they would make a mongolian coat with a hood. lol but I am very happy with my purchase and the professionalism of customer service and communication.

25 października 2025
Opinia niezależna
Oceniono na 2 z 5

Such a disappointment of a jacket

Such a disappointment! I was so looking forward to thinking I’d found the perfect winter season coat!

The quality does not match the price AT all. This coat from China feels cheap and definitely isn't worth £495! Whilst it may be 100% wool The lining is subpar, lacking the detailing you would expect for this price range. In fact Zara & mango offers better quality coats for a fraction of the cost.. it’s just another factory made jacket. I realise the “pre-order” is because they take so long to arrive vs the preconception they’re being hand made!
While the style is trendy and fashionable, the retail price is totally unjustifiable!

17 listopada 2025
Opinia niezależna
Logo de Savary London

Odpowiedź od de Savary London

Thank you for sharing your feedback, we appreciate you taking the time to let us know your thoughts.

We’re glad to hear you liked the style of the coat and we’ll definitely be reviewing your comments with our production team. Our pieces are made on a pre-order basis, which means we don’t hold extra stock or mass-produce. This approach helps us keep waste to zero and ensures each coat is made specifically for the customer who orders it. We try to be as transparent as possible about this model and your review is a helpful reminder of where we can communicate more clearly.

We understand that expectations can vary, and while many customers value the craftsmanship and materials we use, we respect that the coat didn’t align with what you were hoping for. Your feedback will be taken on board as we continue to refine our designs and customer experience.

If you’d like us to take a closer look at your order, please email us on info@desavarylondon.com and we will be happy to help you!

Oceniono na 1 z 5

No means of communication with customer…

No means of communication with customer service. It's been since October 2nd that you received the return of the trench coat at 877 euros that I sent you back. We still haven't had a refund!! We cannot contact customer service to know when the refund will be made! Really not serious!!!

2 października 2025
Opinia niezależna
Logo de Savary London

Odpowiedź od de Savary London

Hi Keyne,

Hi Keyne,

Please could you kindly email us at info@desavarylondon.com so we can look into this issue further. We aim to respond to all customer care emails the same day, but unfortunately on this occasion we haven’t been able to find any emails from you.

Thank you,
de Savary London
Thank you,
de Savary London

Oceniono na 1 z 5

Never buy from this brand!

It is 3 weeks since I ordered a jacket and it has still not been sent and you have already taken my money… this is so so unprofessional

4 października 2025
Opinia niezależna
Logo de Savary London

Odpowiedź od de Savary London

Hi Julie,

Great news, your pre order items have been shipped to you! We hope you love your items. Your feedback means a lot to us and we’re always striving to provide the best service possible. Have a great day!

De Savary team x

Oceniono na 5 z 5

I am obsessed with the brand

I am obsessed with the brand! The quality and fit are 12/10 and the customer service is exceptional. Shipping was so fast and I’m anticipating their new collection to buy my next piece!

27 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

I have purchased many times from de…

I have purchased many times from de Savary London and each piece is sensational and works as my wardrobe staples. The quality is impeccable and I’ve had many of my items for over 5 years. The best customer service always received and I can’t wait for the new collection to launch.

27 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing quality suede coat

Amazing quality suede coat. Love the way it hangs and goes with everything I wear. Quick delivery and really helpful customer service when I didn’t know what size to order.

27 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

So stylish and efficient

I absolutely love this brand, I have purchased from them multiple times. Recently I was travelling and needed a jacket ASAP. They were quick to respond and happy to help. Was super happy with the quality and definitely a timeless piece.

25 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

A brand that truly delivers, time and again.

My favourite brand for outerwear. Season after season, they seem to get everything just right, and I can’t resist adding more pieces to my collection. I’ve lost count of the compliments I’ve received from strangers, whether I’m dressed up or simply in my activewear. I’m already counting down the days until the next release. Every order has been seamless, from packaging to delivery, and I trust the brand so much that I’ve even gifted their pieces to friends. A brand that truly delivers, time and again.

30 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Beautiful jackets and high customer service

I've recently added the cream leather jacket to my collection and I couldn’t be more thrilled. The quality and fit of the jacket is exceptional. It feels so lux and is "butter soft" leather. Having already owned the beautiful burgundy jacket that has aged so well, and the classic black aviator, can’t wait to wear this new addition. Beautiful jackets and packaging. Thanks so much for arranging such quick delivery too, so appreciate the high level of personal customer service in today’s world. Will wear them all for years to come and continue to add to my collection! Thank you!!

25 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Such a fantastic company

Such a fantastic company - customer service was 10/10! I had some enquiries about a product & they were so fast to answer and help me! My order came in beautiful condition and it’s truly a timeless piece that I will have forever 😍

27 sierpnia 2025
Opinia niezależna
Oceniono na 4 z 5

Problematic Delivery and Jacket Odor

Delivery took about a week, which isn’t bad, but the box arrived damaged. The store should invest in better packaging, especially since the shipment travels through several countries – it’s clear it was mishandled. The jacket quality seems fine, but upon opening the box, I was hit with a very strong and unpleasant odor that was overwhelming. I’ve tried various methods to get rid of the smell (baking soda, airing it out, vinegar), but nothing works. For comparison, even buying from Zara doesn’t come with such an odor. The store should warn customers about the potential smell or find a way to address it before shipping.

22 sierpnia 2025
Opinia niezależna
Logo de Savary London

Odpowiedź od de Savary London

Hi Edita,

Thank you for your review, and we’re sorry to hear about the delivery issue and jacket odor. We take pride in our customer service and would like to chat this through and assist you further. Please email us at info@desavarylondon.com so we can help resolve this for you.

Thank you,
de Savary London

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