I purchased the 3m Garden Cantilever Parasol w/ Crank Handle, 360? Rotation, Tilt and Cover, Cream - DG268 I can say this is great quality, better than I had expected. Customer support Victoria an... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most... Zobacz więcej
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We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... Zobacz więcej
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Update: I have checked all folders and I have not received a response. My order arrived a week later than originally communicated. Completely understand delays happen, however customers should be... Zobacz więcej
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Informacje dotyczące firmy
O Dellonda
Napisane przez firmę
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Dane kontaktowe
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Zjednoczone Królestwo
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 82% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very helpful on the phone when chasing…
Very helpful on the phone when chasing the order up as the courier had failed to contact us on delivery date to see if we were in but it was at no fault of theres, the lady on the phone was great in finding out what had happened and it arrived the next day.
21 maja 2025
Odpowiedź od Dellonda
Hi Stephanie,
Thank you so much for your kind review!
We’re really pleased to hear that our team was able to help you quickly and that your order arrived the next day. We’re sorry for the courier mix-up, but it’s great to know that it was resolved smoothly.
We’ll be sure to pass your feedback on to the team member you spoke with—it means a lot!
Kind regards,
The Dellonda Team
I didn't expect to weld it brand new
I didn't expect when I bought a fire pit for £99 that I would have to weld one of the side holders of the mesh lid because it was unwelded, also when I tried to lift the flat lid and the handle unwelded stayed in my hands and I had to weld that too.
Otherwise looks solid, that’s why I’m giving 2 stars instead of just 1
22 maja 2025
Odpowiedź od Dellonda
Hi Kosta,
We're very sorry to hear that your fire pit arrived with issues.
We would never expect a customer to perform any repairs on a product that hasn't arrived in perfect condition. If you haven't already done so, please feel free to get in touch with our customer service team. We'd like the opportunity to put this right or at least review the matter further with you.
Your feedback has been passed to our quality control team to help prevent similar issues in the future. Thank you again for bringing this to our attention.
Kind regards,
The Dellonda Team
Odpowiedź od Dellonda
Hi Jo,
Thank you so much for your kind words! We're really pleased to hear you found our service helpful and efficient. If there's ever anything else we can assist with, please don't hesitate to get in touch.
Best regards
The Dellonda Team
Odpowiedź od Dellonda
Hi Shaun,
Thank you so much for your kind words! We're thrilled to hear you’re happy with both our product and service. Your support means a lot to us, and we look forward to serving you again in the future.
Best regards
The Dellonda Team
An excellent dishwasher
Super fast delivery and prompt reply to a couple of queries. Thank you!
A fantastic dishwasher, and with the extra height (fits just under the 'standard' 60cm gap below our wall unit), it gives you two drawers to hold your dishes etc. The top drawer is for cutlery and will also fit items as high as a standard cup. Plenty space here. The large bottom drawer is very roomy compared to our previous single Zanussi drawer benchtop unit, and will hold tall plates (28cm easily) - a problem with my old dishwasher. It also holds them securely - plates will not fall over! Plenty space for cups, soup dishes etc.
All in all a big upgrade to our old dishwasher, and the extra space means we only need to run it every 2-3 days (only 2 of us in the house). Highly recommended.
23 maja 2025
Odpowiedź od Dellonda
Hi Jimmy,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your new dishwasher and that it has made such a positive impact on your daily routine.
We truly appreciate your feedback, and we’re so glad that both the delivery and our customer service met your expectations. Your recommendation means a lot to us, and we’re happy to have been able to provide a product that suits your needs so well.
If you ever need anything else, feel free to reach out. Thanks again for choosing us!
Best regards
The Dellonda Team
Bought the 95L DL128 12v…
Bought the 95L DL128 12v Fridge/Freezer. Exceeded expectations and is brilliant. Worth every penny!
30 maja 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Tony,
Thank you so much for taking the time to leave such a great review! We’re absolutely delighted to hear that your Portable Fridge/Freezer has exceeded your expectations and that you feel it’s worth every penny.
If you ever have any questions or need support in the future, we’re always here to help. Thanks again for your kind words and for choosing us!
Best regards
The Dellonda Team
Top notch customer service from start…
Top notch customer service from start to finish when I needed help with a fridge I purchased . . . Highly recommended
19 maja 2025
Odpowiedź od Dellonda
Hi Ryan,
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our customer service team — we're really glad we could help!
If you ever need anything in the future, don’t hesitate to reach out.
Best regards
The Dellonda Team
Couldn't have been more helpful
U needed help and received excellent service and advice from representatives of Dellonda.the product i purchased arrived early the next day.
19 maja 2025
Odpowiedź od Dellonda
Hi Bertie,
Thank you so much for your kind review! We're delighted to hear that you received excellent service and advice from our team, and that your product arrived promptly the next day.
We appreciate your support and hope to serve you again soon!
Best regards
The Dellonda Team
Odpowiedź od Dellonda
Hi Sandra,
Thank you for your review! We're really pleased to hear that your order arrived on time, and that you found our online help to be great. Your feedback means a lot to us!
Best regards
The Dellonda Team
Odpowiedź od Dellonda
Hi Robert,
Thank you so much for your kind words! We're thrilled to hear you found our service helpful and that your order arrived the next day.
If there's anything else we can help with, don't hesitate to reach out.
Best regards
The Dellonda Team
Fast delivery
Fast delivery. Used for the weekend
Ideal item. Large and easy to use. Having an option of 2 fridge, 2 freezer or 1 of each is a bonus.
Only uses 14 volts
Definitely worth the money.
Just be aware of what size your ordering.
18 maja 2025
Odpowiedź od Dellonda
Hi Peter,
Thank you for your great review!
We're glad to hear your order was delivered quickly and that you're happy with the product. We really appreciate you taking the time to share your feedback!
Best regards
The Dellonda Team
Great service and product
We have a 8 month old German Shepherd who is fed a raw diet and were going on a 8 day caravan holiday and didn’t know if would be available so were looking for a solution. I had a question leading up to the purchase and was delighted with the response on the online chat. It was delivered very promptly. I chilled it before putting it into the car and filling it completely. I used the car power supply for the 3 hour journey and it then sat in the caravan awning on the mains power supply for the duration. It was hot in the awning during the day throughout so I made sure there was some fresh air supply to the motor and it worked perfectly. It scarcely makes any noise and we are absolutely delighted with it.
17 maja 2025
Odpowiedź od Dellonda
Hi Alistair,
Thank you so much for taking the time to leave such a thoughtful review!
We're thrilled to hear that our live chat team were able to assist you and that the fridge worked perfectly during your holiday!
We really appreciate your kind words and hope the fridge continues to serve you well on future adventures!
Best regards
The Dellonda Team
Odpowiedź od Dellonda
Hi there,
We're very sorry to hear that you had a negative experience with our customer service. This is not the level of service we aim to provide, and we sincerely apologise for any frustration caused.
We’d really appreciate the opportunity to put things right — please feel free to contact us on 01284 757575 or email support@dellonda.co.uk, and a member of our team will be happy to assist you.
Kind regards,
The Dellonda Team
Odpowiedź od Dellonda
Hi Neil,
Thank you for your great feedback! We're glad to hear everything went smoothly — from the packaging to the quick delivery. We appreciate your support and hope to serve you again soon!
Best regards
The Dellonda Team
Odpowiedź od Dellonda
Hi Janet,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. Your support means a lot to us, and we're always here if you need anything else.
Best regards
The Dellonda Team
Fantastic service
I needed some parts for my barbecue and the lady who dealt with me was very helpful and efficient, and the parts arrived the next day! The prices were very reasonable too. Excellent service
13 maja 2025
Odpowiedź od Dellonda
Hi John!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our team and that your parts arrived quickly. We truly appreciate your support and look forward to helping you again in the future!
Best regards
The Dellonda Team
Great customer service
13 maja 2025
Odpowiedź od Dellonda
Hi Rick,
Thank you for your lovely 5* review regarding our customer service! We are always here to help if you have any queries or concerns, and your feedback is highly appreciated by the team.
Many thanks,
Team Dellonda
First Class Customer Service
I was very impressed with the Dellonda customer service following a call I made asking for help with assembling an item. I spoke to Bailey, and I was amazed with the quality of the advice and the effort he made to help resolve my issue. I would happily buy from Dellonda again simply based on this experience.
19 maja 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi Wayne,
Thank you so much for taking the time to leave this lovely review!
We're delighted to hear that you received such helpful support and that your experience with our customer service was a positive one. We’ll be sure to pass your lovely comments on to Bailey — he’ll be very pleased to hear that his efforts made such a difference.
We truly appreciate your feedback and look forward to welcoming you back to Dellonda in the future.
Best regards
The Dellonda Team
First class customer care.
Dellonda's customer service is first class. They were efficient and behaved as though they cared about our custom and patronage
Would recommend this company to anyone.
19 maja 2025
Opinia niezależna
Odpowiedź od Dellonda
Hi there!
Thank you so much for your kind words and for taking the time to share your experience with Dellonda. We're thrilled to hear that you found our customer service to be first class and that our team made you feel valued — it's exactly what we strive for.
Your recommendation means a great deal to us, and we’re grateful for your support. If there’s ever anything more we can do, please don’t hesitate to get in touch.
Best regards
The Dellonda Team
nice customer service
9 maja 2025
Odpowiedź od Dellonda
Hi Babi,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service. If you need anything else, please don’t hesitate to reach out.
Best regards
The Dellonda Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.