Debt Free Advice Recenzje 

2101
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was in debt and went to CA Brent I was very happy with the services I received to help me improve my health and my life.If I did not receive the help I did from Melissa, I do not know what I would h... Zobacz więcej

Oceniono na 5 z 5

Very helpfull Staff, helped me out fully, dealing with me very politely, Adviser Name : Kalpamayee Das Parija, Nucleus Legal Advice Centre, DFA, The Lido, 63 Mattock Lane, London, W13 9LA. My name i... Zobacz więcej

Oceniono na 5 z 5

I had an excellent experience with an advisor at Citizens Advice Lewisham recently. My caseworker, Vesna Cvetek (MIMA Cert, Debt Free Advice Project), was incredibly helpful and went above and beyond... Zobacz więcej

Oceniono na 5 z 5

I was apprehensive 1st but I'm glad I got help from here. Kalpamayee was considerate regarding my problems, I didn't feel like I was being rushed just to finish appt quickly. She made calls on my beha... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Oddłużanie

Napisane przez firmę

Debt Free Advice is a coalition of charities led by Toynbee Hall that provides free, expert advice to everyone with problem debt. We're here to help you with any money worries you may have. We'll work to prioritise your bills and debts, write letters on your behalf, and advocate for you.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(2101)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Kalpamayee very kind and very helpful…

Kalpamayee very kind and very helpful good service

5 sierpnia 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Oceniono na 5 z 5

Very helpful service

Very helpful service, my advisor was kind and compassionate and gave me reassurance and the help I needed.

2 sierpnia 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thanks for the awesome review, Cathy! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.

Oceniono na 5 z 5

Carita

Carita, forever greatful for your assistance in understanding what can be done.

Not only that, your confidence and reassurance was refreshing.

Definitely needs to be recognised for her passion in her work

1 sierpnia 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Carita. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Oceniono na 5 z 5

My experience today with Dorina, good customer service and support

My experience today with Dorina, today was great, I really appreciated the help of preparing all my files to prepare me for my DRO, we spend 2 hours by responding and going through all questionnaire and files.
The appointment was so appreciated and by doing with Dorina, she listened to all my queries, and that realised a lot of stress on my shoulder.
Dorina very compassioned and great listening. Really appreciated the service.
Thank you for the support.

30 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Dorina. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

Oceniono na 5 z 5

I was very happy with Kalpamayee

I was very happy with Kalpamayee , she helped me a lot.
Thanks
Saeideh

30 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Kalpamayee.  We are ecstatic that your expectations were met - and we were able to assist you!

Oceniono na 5 z 5

I had a great experience

I had a great experience. Hazira was really useful, kind, and really explained my options well. She took time to understand my situation in detail and came up with some great suggestions and advice.

30 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Hazira was helpful!

Oceniono na 5 z 5

Oliver

Oliver has offered me great help throughout this difficult period for me.
Thank you so much for your help and support.

29 maja 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Oliver.  We are ecstatic that your expectations were met - and we were able to assist you!

Oceniono na 5 z 5

Meleisa Phipps has been absolutely…

Meleisa Phipps has been absolutely amazing, helping me from start to finish and informing me on so many things that could help me in the future. I have never needed help before and have been extremely anxious about trying to deal with it all and she made me feel so comfortable and allowed me to open up with no judgement, she is an asset to citizens advice bureau and I will be forever grateful for all her help.

29 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thanks for the awesome review, Emmanuella! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience and Meleisa was helpful!

Oceniono na 5 z 5

Carita is very professional kind and…

Carita is very professional kind and helpful, she helped me prioritise and organise my debt problem. She is truly sincere in her dealings its hard to find such people nowadays.
Nisar M

26 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you for the wonderful review and for taking the time to share your feedback with Carita.  We are ecstatic that your expectations were met - and we were able to assist you!

Oceniono na 5 z 5

Staff are very customer friendly

Staff are very customer friendly, helpful, they treated every one with respect,they maintained good listening skills .

17 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you for your five star review and for taking the time to share your experience with us. We are delighted that you had a positive experience and that we were able to help.

Oceniono na 5 z 5

Carita was so professional

Carita was so professional. She took out time to open all my letters that I had anxiety to deal with.
I feel so confident on how to deal with my debts.
I will recommend this service any day. Thank you so much Carita

25 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated.

Oceniono na 5 z 5

My debt advisor

My debt advisor, a very friendly and professional lady named Kalpamayee, was able to save me from the terrible situation I was in with a large amount of credit card debt I had. The bank was going to pass on the debt to a third party organisation that would have sent bailiffs round to my home to take all my personal possessions!
I am so grateful for the amazing and professional help she gave me, during the very unpleasant time I was going through.

23 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thanks for the awesome review, Matthew! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.

Oceniono na 4 z 5

Help with debt settlement negotiations

Struggling with a several confusing letters from the council mentioning a large debt I was unable to pay, I decided to ask Citizen's Advice for help and clarification of my situation. Having Dyslexia/Dyspraxia (diagnosed many years ago), I felt quite overwhelmed and unable to make sense of their reams of figures.
Attending CAHF at Avonmore Library I got a meeting with advisor Uzma Khokhar to discuss my debt. Uzma was very kind and patient, managing to help me understand the situation I had got my self into. Uzma then helped me contact the Council by phone, and later helped with letters negotiating my repayment arrangements.

22 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

We really appreciate you taking the time to share your rating with us and we're happy Uzma was helpful!

Oceniono na 5 z 5

Kalpamayee

Kalpamayee
She was very helpful and kindly explained everything to me patiently. I feel much happier today.

22 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you for taking the time to let us know about your experience with the service. We are pleased to hear that Kalpamayee was able to help.

Oceniono na 4 z 5

I was given more information which I…

I was given more information which I didn't know before. They also helped me to understand that everything will be sorted out and that I just need to be patient.

19 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

We are grateful that you took the time out to leave us a review

Oceniono na 5 z 5

I recently had an appointment with…

I recently had an appointment with Shabana Shafi from Debt Free Advice, and it was an excellent experience. Shabana was very friendly and patient throughout our conversation, making me feel comfortable and supported. She provided me with comprehensive information on various topics, including Shelter housing advice, Limited Capability - Universal Credit, PIP, and Citizen Advice Bureau. Additionally, she informed me about the possibility of declaring no use of a TV License, the WaterSure scheme, and child maintenance services.

Shabana also mentioned different agencies I could contact for assistance in various areas, which was incredibly helpful. Despite having a bit of difficulty understanding each other at times, we were able to communicate effectively and work through any misunderstandings. Overall, it was a pleasant and informative conversation that left me feeling more knowledgeable and confident about my options.

Debt Free Advice is doing a fantastic job by providing personalised and patient guidance, ensuring that clients receive the support they need. I highly recommend their services to anyone seeking debt advice.

19 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thank you for your excellent 5-star review of your experience with Shabana from DFA Barking.
We're thrilled to hear that Shabana provided comprehensive, patient support across various topics, from housing advice to benefits. Her friendly approach and the wide range of resources she shared reflect our commitment to personalised guidance.
We appreciate your understanding of the minor communication challenges and are glad you were able to work through them effectively.
Your recommendation is invaluable to us. We're proud to have boosted your financial knowledge and confidence. Thank you for choosing Debt Free Advice, and please don't hesitate to reach out if you need further assistance.

Oceniono na 5 z 5

Very profesional

18 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

Thanks so much for taking the time to leave us a 5 star rating – it’s much appreciated!

Oceniono na 5 z 5

Justyna was very helpful to me she…

Justyna was very helpful to me she advise me on how to deal with the bank loan situation and un wanted deductions from my UC. My problem was solved.

18 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

We're happy to see that you had a 5-Star experience with Justyna from CA Hammersmith & Fulham. Thanks for sharing

Oceniono na 5 z 5

My experience was great because they…were helpful

My experience was great because they were helpful.My meeting went great with Kalpmayee Das Parija and she understood my situation and she dealt with it.She did her best.

16 lipca 2024
Opinia niezależna
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Odpowiedź od Debt Free Advice

The team here at Citizens Advice Nucleus are thrilled to receive such a great rating. Thank you!

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