After having contacted DFC about my payment as I wished to cancel my membership and even though I made the payment they still charged a late payment fee. This is horrendous customer service and will n... Zobacz więcej
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EDIT: they have resolved my issue, i wasnt getting any help but someone reached out and put my mind at ease, looks like debt on a bank statement but it really isnt and now i dont have to worry abo... Zobacz więcej
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Cancelled via my gym. Told the direct debit had already been submitted and to contact Debit Finance who should cancel the payment. Can never get through, now they've sent me £15 late payment fee on to... Zobacz więcej
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ABSOLUTELY DISGUSTING! Would give Zero stars if allowed to! I took out a gym membership October (last month) my first payment isn’t due until December….They are sending me intimidating, threateni... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For the latest updates regarding our services and answers to frequently asked questions concerning membership payments, please see our website: https://www.debitfinance.co.uk/covid-19-member-faqs Thank you for your patience and understanding at this time.
Dane kontaktowe
1st Floor Central Square South, Orchard Street, NE1 3AZ, Newcastle upon Tyne, Zjednoczone Królestwo
- 01908752078
- info@debitfinance.co.uk
- debitfinance.co.uk
1,5
Bardzo słaba
799 recenzji
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dishonest and money driven company
Any gym that uses this company is complicit in its extremely poor customer service and dishonesty.
Be careful of hidden clauses in the contract !! They are extremely unethical and don’t care about anything else other than money collection. AVOID ANY COMPANY ASSOCIATED WITH THEM ! They are scamming the users and a lousy financial service for their client.
15 sierpnia 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Thank you for taking the time to share your concerns. We understand your frustration and would like to clarify the role of DFC in your experience.
DFC (Direct Debit Collections) is a third-party company that manages direct debits on behalf of the facilities to which you are subscribed. This means that the terms and conditions, including any clauses in your contract, are set by the facility, not DFC. Our role is purely administrative, ensuring that payments are processed according to the agreement you have with the facility.
I act for my son who has learning…
I act for my son who has learning disabilities under power of attorney. Gym membership cancelled 2 years ago but payments still being taken up to yesterday. For a young man living on benefits this is ridiculous. I contacted his bank and have managed to cancel the direct debit mandate.
Update:
I contacted DFC and they were very efficient at following up on this. Unfortunately they were unable to obtain any refund.
16 lipca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Hi Alastair,
Thank you for your review. I'm sorry to hear about the difficulties with canceling your son's membership. Could you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line? This will allow me to thoroughly investigate the issue. I look forward to assisting you.
Best regards,
Nichola
Dishonestly appropriating my money
G’afternoon…
Apparently I am not the only one. You have dishonestly appropriated money from my bank account. If your intention is to permanently deprive me of my money - then that is the offence of theft made out.
To stop me making a crime report kindly return my money and assure me you won’t do this again. The DD you’ve called on was cancelled years ago.
8 lipca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good morning, Lee.
Thank you for leaving us a review. I'm sorry to hear that the cancellation has not gone to plan. I have replied to your email this morning regarding this issue.
They refuse to respond to any forms of…
They refuse to respond to any forms of contract. They're charging me for a gym membership I never signed. And if I cancel the direct debit they add charges on.
1 lipca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
We apologise for the difficulties you've encountered and understand your frustration. Your concerns are very important to us, and we are committed to resolving this issue for you.
To assist you further, please contact us directly at info@debitfinance.co.uk with "Trustpilot" in the subject line. Our team will thoroughly investigate your situation, including the charges and the alleged gym membership, to provide you with a prompt and accurate resolution.
Thank you for bringing this to our attention. We look forward to assisting you and resolving this matter.
Just checked my account after a while…
Just checked my account after a while and noticed two direct debits had been set up on my account without my knowledge! So far they have taken around £90 for I don’t know what!
I’m assuming it was for gym membership I cancelled quite a while ago, but seeing as I only had to give a months notice I don’t see why they are taking money, or how they have the power to take money without any contact. Will be reporting this.
4 lipca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
We sincerely apologise for the inconvenience and frustration you have experienced. We understand how concerning it is to discover unexpected charges on your account. Your feedback is very important to us, and we take such matters seriously.
To resolve this issue promptly, please contact us directly at info@debitfinance.co.uk with "Trustpilot" in the subject line. Our team will thoroughly investigate the charges and ensure that any errors are corrected.
Thank you for bringing this to our attention. We look forward to assisting you and resolving this matter to your satisfaction.
I had two direct debits on my bank…
I had two direct debits on my bank account to his company. I had no idea what for or who DFC were. I am usually really sceptical of companies who only offer an online contact form but filled it in and got a reply within two working days. I was expecting some cryptic answer or to get quoted some data protection reason why they couldn’t tell me but they just said exactly who it was to (third party finance to be vets for a prepayment plan for two pets) and immediately solved the mystery. Thank you to Skye who responded.
6 czerwca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Hi Claire,
Thank you so much for your kind review!
We’re delighted to hear that you found it easy to contact us and that our team was able to clearly inform you about our Direct Debit collections. Providing straightforward and transparent information is one of our top priorities, and it's wonderful to know we met your expectations.
Your feedback is greatly appreciated and helps us continue to improve our service. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
Thanks again for taking the time to share your experience. We look forward to assisting you again soon.
I would recommend to any persons do not…
I would recommend to any persons do not enter into a contract with this company, due to illness I am not able to continue going to gym, paused the membership within the 12 month period of contract, but because they have not received 12 months worth of payment you are not able to end of contract!! How ridiculous. There is no flexibility with this company.
14 maja 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good morning, Mrs. Lal. I'm sorry to learn about your illness. To provide full transparency, Debit Finance Collections operates as a Direct Debit company, managing payments on behalf of various institutions, thus necessitating compliance with the Terms and Conditions established by these entities. Could you kindly send an email to info@debitfinance.co.uk with 'Trustpilot' mentioned in the subject line? I'll do my best to assist you with your early cancellation. I await your email. Thank you.
Set up a direct debit without my authorisation or knowledge!
I checked my bank recently and saw that 2 direct debits have been set up without my authorisation or knowledge to this company.
I emailed them and they asked for my membership, which of course I don’t have as I’ve never set up one. I then called them and they said that there’s nothing I should be paying etc.
Of course I’ve cancelled the direct debits now and have spoken to them. However I’m more angry that I’ve never authorised direct debits to this company and they’ve managed to set one up in my bank, without permission or even my knowledge. If I hadn’t checked my direct debits, I wouldn’t have known.
23 kwietnia 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good afternoon,
Our services include collecting Direct Debits for various industries such as gyms, vets, and debt collection agencies like Overdales. Feel free to reach out via email at info@debitfinance.co.uk with "Trustpilot" in the subject line, and I can provide details on the entities we were assisting with payments.
They are taking a direct debit from my…
They are taking a direct debit from my back but no idea what for. Can’t get through on the phone and can’t log in because I’ve never been given a reference number.
1 kwietnia 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good afternoon,
Our services include collecting Direct Debits for various industries such as gyms, vets, and debt collection agencies like Overdales. Feel free to reach out via email at info@debitfinance.co.uk with "Trustpilot" in the subject line, and I can provide details on the entities we were assisting with payments.
Unprofessional communication from this scam company
Apparently this company yoinked 81 pounds from my bank yesterday. No wonder I didn't have any money to pay for my commute to work. I was 4 hours LATE!!!
Looked further into it and they just sent me a vague email about me owing them gym money. My gym membership expired in June/July 2023 and all of a sudden they were chasing upon it in February of 'Unpaid Direct Debit Payment' what payment????
Going to contact my bank after work for a refund. This is unprofessional...
2 kwietnia 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Thank you for taking the time to leave a review, I am very sorry that your experience with us was far from positive, please allow me to put this right, at your earliest convenience please email info@debitfinance.co.uk with 'Trustpilot' in the subject line, I look forward to hearing from you and I can assure you of an immediate acknowledgment and ideally, an agreeable resolution in a timely manner.
Odpowiedź od Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear of this situation. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into this issue for you? I look forward to speaking to you.
am being charged £51 for something i…
am being charged £51 for something i never signed up to. hoping my bank reimburse this as it seems the company themselves do not give a toss about the fact they are charging random people for a custom they did not sign up for.
Edit: no I won’t be contacting you. You’re a bogus company that have been wrongly collecting money from me and others and getting away with it for months. You deserve to be shut down
29 marca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good morning, Rob.
Rest assured, we're a reputable company. Our services include collecting Direct Debits for various industries such as gyms, vets, and debt collection agencies like Overdales. Feel free to reach out via email at info@debitfinance.co.uk with "Trustpilot" in the subject line, and I can provide details on the entities we were assisting with payments.
Fraudest obtaining people details and taking money
Exactly same issue a direct debit has been set up without my acknowledgement.
Do not owe any money to gyms or anything like that .
Fraudest !! Will be ringing my bank to reverse any charges and also blocking any further direct debits
If this has anything to do with gyms , that these cost don't exist as all my gym membership if had any were cancelled in accordance to the gym polices . All my gyms membership have been a monthly subscription I.e jd gym or the gym with a month cancelling period .
In my case I am being charged for absolutely no reason , none of the gyms I have been with had raised any issues regarding owing money either.
26 marca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear about this. We collect Direct Debits for several different organisations. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into who we tried to collect the Direct Debit on behalf of? I look forward to hearing from you.
Company ran by bandits.
11 marca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear you are not satisfied with us. Here at DFC, we are a third-party Direct Debit collection company that collects Direct Debits on behalf of multiple facilities, we adhere to their Terms and Conditions. If you would like us to investigate your concerns please email info@debitfinance.co.uk with Trustpilot in the subject line.
Not a clue who they are yet they…
Not a clue who they are yet they managed to set up a direct debit from my bank?? I've never had communication from theses people yet somehow have taken £15 from my bank
8 marca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear about this. We collect Direct Debits for several different organisations. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into who we tried to collect the Direct Debit on behalf of? I look forward to hearing from you.
Scam
Scam. No idea who these people are or why they would be setting up a direct debit on my account
1 marca 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good morning, thank you for leaving us a review and I'm sorry to hear about this. We collect Direct Debits for several different organisations. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into who we tried to collect the Direct Debit on behalf of? I look forward to hearing from you.
They fake a direct debit on my account…
They fake a direct debit on my account with information from Nuffield Health which I informed before the membership payment of £41 on the 23/10/23 pf a stroke a head on 14/10/23. I'm still not mobile and my stroke disabilities could still take months and these bad people are hunting for money I don't own them.
25 stycznia 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Thank you for taking the time to leave a review, I am very sorry that your experience with us was far from positive, please allow me to put this right, at your earliest convenience please email info@debitfinance.co.uk with 'Trustpilot' in the subject line, I look forward to hearing from you and I can assure you of an immediate acknowledgement and ideally, an agreeable resolution in a timely manner.
FRAUD!!
Set up a direct debit with these to pay a debt I owe. Not a gym etc.
2nd time they've taken a payment. 2nd time my banks cancelled my card and issued a new one for fraud!!
Company is not legit. Everytime they take a payment. I'm issued a new card because the system has flagged up fraud. This is now twice its happened.
Direct debit with the company is now cancelled and they'll never have access to my bank again. Absolute scumbags.
20 stycznia 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Thank you for taking the time to leave a review, I am very sorry that your experience with us was far from positive, please allow me to put this right, at your earliest convenience please email info@debitfinance.co.uk with 'Trustpilot' in the subject line, I look forward to hearing from you and I can assure you of an immediate acknowledgement and ideally, an agreeable resolution in a timely manner.
Left my gym two years ago
Left my gym two years ago and they emailed two days ago saying I owe this month's membership fee.
Not a chance. Also all authority was removed when the gym owner cancelled my membership.
11 stycznia 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Good morning, Kieren. Thank you for leaving us a review and I'm sorry to hear of this situation. Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can investigate this for you.
just really poor Communication
6 stycznia 2024
Opinia niezależna
Odpowiedź od Debit Finance Collections Plc
Thank you for taking the time to leave a review, I am very sorry that your experience with us was far from positive, please allow me to put this right, at your earliest convenience please email info@debitfinance.co.uk with 'Trustpilot' in the subject line, I look forward to hearing from you and I can assure you of an immediate acknowledgement and ideally, an agreeable resolution in a timely manner.
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