Appalling from start to finish. Despite ordering 10’s of thousands of £ of oak from UK Oak Doors, my one oak fire door, delivered from Deanta couldn’t have been a worse experience. On a first attempt... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very easy company to communicate with. Their driver, Clive, was prompt, polite and helpful. Tracking system for delivery was excellent. Arrived right at the start of the allotted time, which was ve... Zobacz więcej
Reakcja na opinię
I am a repeat customer and thought the service the last time was 5* I ordered Sunday and took delivery today. Was very impressed be the speed of the delivery and with the driver who delivered. He... Zobacz więcej
Reakcja na opinię
I have just taken delivery of 5 no Seville pre finished oak doors. The whole process has been excellent and a big thanks to the delivery driver who kindly put the doors in my garage. Just have to unpa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Dane kontaktowe
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Zjednoczone Królestwo
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very high level with the communication
Very high level with the communication, product and delivery. It was an easy process to control it online.
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning,
We are delighted to hear that you were kept so well informed throughout regarding the product and your delivery, finding it an easy process. Thank you for taking the time to share such great feedback! 😊
Kindest Regards,
The Deanta Team
Couldn’t be happier
Couldn’t be happier with the communication, product and delivery . It was a smooth and easy process , and a special thanks to the delivery driver who went above and beyond ,only wish that we had got his name to give him this special mention
18 sierpnia 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Ian,
It is fantastic to hear that you were kept so well informed throughout from ordering right up until a successful delivery with the driver being to assist you fully. We will be sure to pass on your kind words to the team, thank you for taking the time to leave such brilliant feedback! 😊
Kindest Regards,
The Deanta Team
AVOID
AVOID. Absolutely awful company to deal with.
We returned two doors via their courier, and now they are refusing to refund us as their courier made us tape the doors to a pallet.
I would not recommend Deanta to anyone. They are a scam company.
10 czerwca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Abigayle,
We appreciate you taking the time to leave your honest feedback, please accept our warmest apologies that this has been your experience.
Please contact your local stockist and we would be happy to investigate this with them further.
Kindest Regards,
The Deanta Team
Deanta delivery
Thanks to Tom the delivery driver for very helpful delivery. Couldn't be better
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Alastair,
We are delighted to hear that your delivery was so successful with driver Tom being able to assist you so well, thank you for taking the time to share such fantastic feedback! 😊
Kindest Regards,
The Deanta Team
Doors arrived on time.
Doors arrived on time.
Driver helped carry them upstairs which he didn't have to.
I'd pay them more personally...
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning,
Thank you for taking the time to share such great feedback, we are so pleased to hear that your doors arrived on time with the driver being able to assist you fully! We will be sure to pass on your kind words to the team! 😊
Kindest Regards,
The Deanta Team
Excellent Delivery service
Ordered 11 Doors via a 3rd party company. The tracking notifications were excellent and the items were delivered early.
The driver Clive placed all doors in the garage and stacked them tidily. Very impressed.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Dave,
It's brilliant to hear that after ordering your doors, you were kept so well informed regarding your successful delivery. We are so pleased that Clive was able to assist you so well and will be sure to pass your kind words onto him. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
I was informed of a morning delivery
I was informed of a morning delivery
Then that morning I was informed of pm delivery
Then after lunch was informed late afternoon
Eventually driver came around 7
A total waste of a whole day , especially when I had plans with my child
The driver did apologise, and I don’t blame him at all
31 lipca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Tommy,
Please accept our warmest apologies that this was your experience with us. Unfortunately, our delivery time slots are only an estimate as you would have been advised and as much as we aim to deliver during the given timeframe there can be things that occur that would prevent this. Whether this be traffic, vehicle breakdowns, etc.
We do apologise if you were not kept updated regarding your delivery and please be advised this will be investigated internally as well. We hope that despite this, you are pleased with your products and we thank you for taking the time to leave such honest feedback.
Kindest Regards,
The Deanta Team
Very polite and helpful delivery…
Very polite and helpful delivery person. thanks for everything. cheers
31 lipca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning James,
We are so pleased to hear that our driver was so polite and was able to assist you so well, resulting in a successful delivery. We appreciate you taking the time to share, thank you! 😊
Kindest Regards,
The Deanta Team
Easy to order with good selection
Easy to order with good selection. Fast delivery and kept well informed of delivery time. Delivery team were friendly and efficient. Doors look very attractive. Not yet fitted but so far all looks good.
31 lipca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Helen,
It's fantastic to hear that you found our ordering process an easy one, with a good selection of doors to choose from. We are so pleased that you were kept so well informed throughout resulting in a successful delivery with the driver being able to assist you fully. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
expensive third grade door
expensive third grade door. Door has alreadg started to chip. i can attach pics but unfortunately trustpilot does not let me attach pics
16 kwietnia 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Nikit,
We are so sorry to hear that this has been your experience with our products, please ensure you contact your local stockist where you purchased your doors from so we can investigate this further for you.
Kindest Regards,
The Deanta Team
Always a pleasure
Delivered ahead of time.
Kept informed by driver.
Very pleasant man.
17 lipca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Susan,
We are so pleased to hear that you were kept so well informed and that your delivery arrived successfully with the driver being able to assist you so well. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Amazing service from start to finish
Amazing service from start to finish. Ordered via phone - staff member really helpful. Received a call to confirm delivery date. Link sent with time and van movements. Spot on with delivery time. Delivery man really helpful. Fantastic all round service. Well done!
15 lipca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Wendy,
It is fantastic to hear that you experienced such amazing service from ordering right up to a successful delivery, with you being kept up to date throughout and that the driver was able to assist you so well. Thank you for your great review, we appreciate you taking the time to share! 😊
Kindest Regards,
The Deanta Team
Regularly kept up to date
Regularly kept up to date
Wasn’t in when delivering came but driver called me and dropped off the packages despite having to carry them 150 yards and they were 56kg each
Top Man
14 lipca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning,
We are delighted to hear that you were kept so well up to day throughout resulting in a successful delivery with the driver being able to assist you so well. We will be sure to pass on your brilliant feedback to our transport team, thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Really impressed all round
Really impressed with the doors we had ordered and the delievery service was impressive too, great communication, speedy delivery and lovely delivery guy who put the doors into our garage for us. Thank you!
10 lipca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Emma,
It is fantastic to hear that you are really impressed with your new doors and that your delivery arrived successfully with you being kept up to date throughout. We appreciate you taking the time to leave such a great review, thank you! 😊
Kindest Regards,
The Deanta Team
Very negative experience
I bought a Deanta door because of good reviews. I can’t support that after a very negative experience. First issue was relatively minor when the company was unable to supply doors ordered from the current catalogue. When an alternative was chosen a delivery date was provided. The lady was very clear that we would have to arrange assistance for the driver to bring the doors from the lorry to the house. I arranged to be at home and my son in law took a half day from work and paid the childminder to collect the children from school (SiL usually collects) to be available. We sat around the house waiting but no delivery arrived. I had no call from the company to apologise and rearrange delivery. I rang them and an unsympathetic customer service ‘assistant’ checked and said”oh yes, I can see it’s booked for tomorrow now”. There was little empathy for the inconvenience this caused.
When the delivery arrived the driver was amazing: a really nice guy who definitely went the extra mile.
Would I order again? I don’t think so
3 lipca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Mrs Wilding,
We appreciate you taking the time to leave your honest feedback regarding your experience with us. Please note that we have investigated this internally and apologise if you were not kept up to date with any changes to the advised delivery window.
Despite this, we are so pleased to hear that the once delivery was made that the driver went the extra mile to ensure you were assisted fully. Thank you for taking the time to share.
Kindest Regards,
The Deanta Team
Check the wood before taking delivery!!!!
Iv renovated my home and decided to use the same company for all of my woodwork so it was all in uniform and matching.
Well it was all going well until I started to hang the doors. All of the arcatrave, liners and skirting matched lovely and then the doors got hung and what a disappointment, the colour mismatch is shocking. I even ordered a few new doors hoping that it was a bad batch and still the new ones turned up exactly the same. I have all light American oak looking wooodwork throughout with dark cherry red doors, it looks awful. Iv reported tbis in a complaint along with photos and the company just advised me that’s they can’t guarantee matching oak. If you’re ordering this product then check over your goods before excepting delivery.
I certainly wouldn’t use this brand again.
2 lipca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Lee,
We appreciate you taking the time to leave your honest feedback regarding your order. Please note that our products are a natural wood veneer and due to this we are unable to guarantee a colour match service, no two doors are the same as this is a natural product.
Please accept our warmest apologies that you were not satisfied with the veneer colour of your new doors and for any inconvenience this may have caused.
Kindest Regards,
The Deanta Team
Deanta UK provided excellent service and an excellent product! …
Deanta UK provided excellent service from start to finish! Easy ordering process, no fuss or bother when I later wanted to add to the order, kept informed of delivery window, call when delivery is approx 25 mins away and a courteous, helpful and pleasant driver (sorry I’ve forgotten your name!).
The doors are lovely - great quality and really well made.
Would not hesitate to use again.
25 czerwca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon Clare,
We are delighted to hear that you experienced such excellent service with us from start to finish with an easy ordering process that resulted in a successful delivery with the driver being able to assist you fully.
We are so pleased that you are more than happy with our great quality doors and thank you for taking the time to share such brilliant feedback!😊
Kindest Regards,
The Deanta Team
Delivered within 3 days of order which…
Delivered within 3 days of order which is excellent. Full tracking provided and on time. Driver extremely courteous and helpful.
26 czerwca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon Stuart,
Thank you for taking the time to leave such excellent feedback, we are so pleased to hear that your delivery arrived on time and that you were able to track it fully. We will be sure to pass on your kind words to the driver! 👍
Kindest Regards,
The Deanta Team
How nice to see an older gent who was…
How nice to see an older gent who was very very helpful and pleasant.He brought the door in for me and respected my property with the utmost respect.He helped my husband as he has a hernia and cant lift.thank him so much.great company to deal with.
26 czerwca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon Pamela,
It's fantastic to hear that the driver went that extra mile to ensure you were assisted fully, resulting in a successful delivery. We will be sure to pass your kind words onto the driver and hope you enjoy your new doors. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Recommended!
Always a bit of doubt when using a new company from the web, but Deanta UK were excellent. Easy ordering process, kept informed of delivery window, call when delivery is approx 25 mins away and finally a courteous and pleasant driver.
Would not hesitate to use again.
26 czerwca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon Alison,
We are delighted to hear that your first experience with us was an excellent one, with an easy ordering process and our team keeping you informed throughout the entirety of it all, resulting in a successful delivery.
Thank you for taking the time to share such brilliant feedback and we look forward to assisting you further in the future if needed! 😊
Kindest Regards,
The Deanta Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.