Appalling from start to finish. Despite ordering 10’s of thousands of £ of oak from UK Oak Doors, my one oak fire door, delivered from Deanta couldn’t have been a worse experience. On a first attempt... Zobacz więcej
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Very easy company to communicate with. Their driver, Clive, was prompt, polite and helpful. Tracking system for delivery was excellent. Arrived right at the start of the allotted time, which was ve... Zobacz więcej
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I am a repeat customer and thought the service the last time was 5* I ordered Sunday and took delivery today. Was very impressed be the speed of the delivery and with the driver who delivered. He... Zobacz więcej
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I have just taken delivery of 5 no Seville pre finished oak doors. The whole process has been excellent and a big thanks to the delivery driver who kindly put the doors in my garage. Just have to unpa... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Deanta UK Limited designs and manufactures a range of real wood and veneered internal doors. We have an established reputation for commitment to innovative design, superior craftsmanship and excellent client service
Dane kontaktowe
Deanta UK Limited, 400 Lancaster Way Business Park, CB6 3NW, Ely, Zjednoczone Królestwo
- 01353 698602
- marketing@deanta.co.uk
- deantawood.co.uk
4,5
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service…
Good communication about delivery time and arrived when promised.
Driver was very friendly, helpful and polite.
He carried the doors in to the house for me.
Excellent service that exceeded my expectations.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning David,
It's fantastic to hear that you experienced such excellent service that exceeded your expectations. We are so pleased to see that you were kept so well informed and that the driver was able to assist you fully, resulting in a successful delivery. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Prompt on time delivery
Prompt on time delivery - driver was friendly and helpful!
28 marca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Tanya,
We are so pleased to hear that your delivery arrived on time with the driver being able to assist you fully. Thank you for taking the time to leave such fantastic feedback! 😊
Kindest Regards,
The Deanta Team
Excellent delivery service
Excellent delivery service. Driver assisted me in taking the heavy doors inside and was very friendly.
26 marca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon,
We are so happy to hear that you experienced such excellent service with your delivery and that the driver was able to assist you fully. Thank you for taking the time to leave fantastic feedback! 😊
Kindest Regards,
The Deanta Team
Delivered on time
Delivered on time, friendly helpful driver.
Product quality excellent and well finished and the product was well protected during transit.
14 marca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon Trevor,
Thank you for taking the time to leave such brilliant feedback! We are delighted to hear that you are so pleased with the excellent quality of our products and that your delivery arrived on time with the driver being able to assist you so well 👍
Kindest Regards,
The Deanta Team
Top job
Delivery Driver was great. Made life very easy. Top job! Doors good quality too.
13 marca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon Philip,
We are so pleased to hear that your delivery arrived successfully with the driver being able to assist you so well. It's great to see that you are happy with the good quality of our doors! Thank you for taking the time to leave such great feedback! 😊
Kindest Regards,
The Deanta Team
First class
Doors were delivered on time, with a very friendly and cooperative driver. Doors look really good, although not unwrapped yet. Looking forward to getting the doors hung.
11 marca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Mr Pike,
It's fantastic to hear that your doors were delivered on time with the driver being able to assist you so well. We are so pleased that you are more than satisfied with the quality of our doors and we hope you love them even more once hung. Thank you for taking the time to share such excellent feedback! 😊
Kindest Regards,
The Deanta Team
Driver called me 30 minutes before he…
Driver called me 30 minutes before he was going to arrive, he was actually a day early as well, he did say he could come back tomorrow if it was a problem.
He waited for me to get home as I was out. Very pleasant guy full of smiles.
Got the doors off the truck, I carried them in, no point 2 of us doing it.
Got the paper work done and off he went.
No hassle no problems.
6 marca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Philip,
We are delighted to hear that you were kept so well informed regarding your delivery with the driver going that extra mile to ensure your delivery was successful. It's great to hear you had a hassle free experience with us, thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Thank you for my delivery I did send a…
Thank you for my delivery I did send a review stating I was unhappy as my order had been delivered to the wrong address but it was a mix up with the driver apologies and we’ve received our delivery x
6 marca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Clare,
We are so pleased to hear that despite the mix up with the driver that your delivery arrived successfully, we appreciate you taking the time to share your honest feedback! 👍
Kindest Regards,
The Deanta Team
The door was delivered safely
The door was delivered on time and with car by the delivery driver. The door is of good quality.
3 marca 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Gary,
It is fantastic to hear that your doors were delivered successfully and that you are so pleased with the good quality of our doors. Thank you for sharing such great feedback! 😊
Kindest Regards,
The Deanta Team
Bespoke door
Ordered a bespoke sized door which was manufactured and delivered to the timeline provided. The delivery was well communicated and the driver was excellent. All in all nothing to fault at all.
27 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon Stephen,
We are delighted to hear that your bespoke door arrived and was delivered successfully within the advised timeline, with you being kept so well informed throughout. Thank you for taking the time to share!
Kindest Regards,
The Deanta Team
Delivery driver didn’t even try to help…
Delivery driver didn’t even try to help me bring the 3.6m skirting boards to my ground floor flat. Got me to help him take it off the van but only dropped it off by the van. Made me drag 5 packs of the skirting, 50m to my flat and bring it in by myself. Will not be spending over a thousand pounds again with them. Definitely not recommended to order from them.
26 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon,
Thank you for your honest feedback, please note that our delivery policy only allows our drivers to deliver to your front door, our courier service also only being a kerbside delivery service. This should have been advised to yourself when booking in delivery and we offer our deepest apologies that this wasn't your experience. We will be sure to pass this onto the necessary teams and again apologise for any inconvenience this may have caused you.
Kindest Regards,
The Deanta Team
Two very helpful delivery drivers…
Two very helpful delivery drivers carried the doors more than the 10 metres they say they will. Very courteous and helpful lads. Highly recommended
26 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon David,
We are so pleased to hear that the drivers were able to assist you so well and that your door delivery arrived successfully. Thank you for taking the time to share!
Kindest Regards,
The Deanta Team
A Kensington door developed a serious…
A Kensington door developed a serious growing black mark on both sides of the door on the main cross piece. The door is fully wrapped in its original packaging, not installed and the mark is under the varnish. Deanta customer service was very unhelpful they have offered no help or solution to the problem despite the documented ten year guarantee.
21 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon Edward,
We are so sorry to hear that you have been experiencing issues with your Kensington doors.
Please be sure to report this to your stockist to, they will then be able to report for investigation on your behalf and we will advise with regards to our limited warranty and discuss any options for you.
Thank you for taking the time to leave your feedback and again, please accept our deepest apologies.
Kindest Regards,
The Deanta Team
Excellent communication about delivery
Excellent communication about delivery. Driver, very careful when bringing product inside house. Product looks very high quality. Couldn’t be happier.
21 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Afternoon,
It's fantastic to hear that you were kept so well informed regarding your delivery and that the driver was able to assist you so well. We are delighted that you are so pleased with the high quality of our products and thank you for taking the time to share!
Kindest Regards,
The Deanta Team
Doors look good.
Doors look good.
Driver was very helpful.
App. was hopeless as didn't work with no tracking. With a disabled person at home the wording on the site message unduly made her panic.
Delivery note says I signed, not bad as I was 11 miles away.
Message us with 24 hours notice, with no chance to plan.
17 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Robert,
Thank you for taking the time to leave such honest feedback, we are so pleased to hear that despite having issues with our tracking system that the doors arrived successfully and the driver was able to assist you fully.
Kindest Regards,
The Deanta Team
Great quality doors, brilliant delivery communication direct from Deanta
After reading the previous reviews I waited a week for Deanta to deliver the doors. Excellent communication with Deanta. Superb quality doors delivered. Would not hesitate to buy doors from Deanta and wait for their own delivery personnel to deliver. Deanta Eton solid and glazed doors bought
10 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Edward,
We are delighted to hear that you had such a great experience with us and that you are so pleased with the superb quality of our doors. It's fantastic to see that you were kept so well informed resulting in a successful delivery. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
Tom the delivery driver was excellent
Tom the delivery driver was excellent. Really helpful and a great guy. Helped unload and had a good chat about football. Top guy. Door are good too.
7 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning,
Thank you for taking the time to share such fantastic feedback, we are so pleased to hear that your delivery was so successful with the driver being able to go the extra mile to ensure you were assisted fully. We will be sure to pass on your kind words!
Kindest Regards,
The Deanta Team
What company messages at 19.05pm to…
What company messages at 19.05pm to tell you that delivery will be from 06.30am the following day without checking if this was acceptable?
Poor communication all round.
No response to my email apologising either!
Would not use again.
Driver said this often happens !!
12 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Alan,
Please accept our warmest apologies that this was your experience with us. We do aim to send out our delivery notifications mid afternoon, unfortunately this wasn't the case here and we apologise for any inconvenience this may have caused.
We appreciate you taking the time to leave such honest feedback and will ensure this is passed onto the relevant teams. Despite this, we hope you are pleased with your products.
Kindest Regards,
The Deanta Team
Couldn't have been easier
Couldn't have been easier. I was kept informed from ordering to delivery, driver was very pleasant and unloaded the delivery by himself. Thank you for such a good service and I will recommend to my friends
7 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Lesley,
Thank you for your brilliant feedback, we are delighted to hear that this experience for you couldn't have been easier and that you were so well informed throughout the process. It's great to see that the driver was able to assist you so well resulting in a successful delivery. We appreciate you recommendations and that you took the time to share!! 😊
Kindest Regards,
The Deanta Team
Good service
Good service, driver was great and friendly with the delivery.
6 lutego 2025
Opinia niezależna
Odpowiedź od Deanta UK
Good Morning Ed,
We are so pleased to hear that you experienced such good service with us and that the driver was able to assist you so well upon delivery. Thank you for taking the time to share! 😊
Kindest Regards,
The Deanta Team
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