We have not received our item purchased. We are getting generic replys from your hello email address and need someone to contact us and let us know what is happening. Very disappointing service.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience with Deal Mates was a good one. Plus, when l could not find a connection with the tracking number Deal Mates stepped in and did a follow up and sorted things out. It was over the Christm... Zobacz więcej
Purchased the Glacio 90L portable fridge for my vehicle which had a slight whistle from the compressor, Ishini and the team were excellent to deal with and replaced with a new fridge very quickly and... Zobacz więcej
Entirely happy with the product, will easily keep us in ice. An outstanding delivery time frame, 5 days from order to deliver to rural New South Wales. DealMates, will be my first stop, when buying... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Low Prices Every Day at dealmates for Appliances, Furniture, Camping accessories, Outdoor furniture, Pet care, Home & Garden, Home appliances, Tools, Home improvement, Fitness & Sports and more. Free shipping! Express delivery! Safe Payment! Up to 70% off RRP. Shop & save.
Dane kontaktowe
4,2
Dobra
233 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quick to process and deliver
9 września 2021
Odpowiedź od DealMates.com.au
Thank you so much for taking the time to leave us this amazing review.
Odpowiedź od DealMates.com.au
Thank you so much for taking the time to leave us this amazing review.
The best price I could find and fast delivery
The best price I could find and delivery was super fast even though it was interstate.The product was as described and working perfectly. I will definitely buy from DealMates again while ever they have this winning formula.
1 września 2021
Odpowiedź od DealMates.com.au
We’re so glad you had a good experience.
The product that I bought was exactly…
The product that I bought was exactly what I wanted and delivery was quick.
12 sierpnia 2021
Odpowiedź od DealMates.com.au
Thank you so much for taking the time to leave us this amazing review.
Odpowiedź od DealMates.com.au
Thank you so much for taking the time to leave us this amazing review.
Very bad service was told 4-5 days it’s…
Very bad service was told 4-5 days it’s now been nearly 3 weeks and hasn’t arrived
11 sierpnia 2021
Odpowiedź od DealMates.com.au
We would like the opportunity to investigate your feedback further. Please could you contact me at support@dealmates.com.au? We’ll work with you to resolve any issues as quickly as possible.
The process of purchasing and the…
The process of purchasing and the delivery were extremely well organised!
10 sierpnia 2021
Odpowiedź od DealMates.com.au
Thank you Jane, We are working hard to ensure a best service is provided.
Excellent price and shipping speed
Excellent price and shipping speed. Will use dealmates again.
7 sierpnia 2021
Odpowiedź od DealMates.com.au
Thanks Wade
Happy that we were able to deliver in time even during lockdown times around the country.
Great value and large 3d printer…
Great value and large 3d printer creality cr10s working well and delivered within reasonable delivery time frame considering covid lock down time.
Highly recommend dealmates.com.au
5 sierpnia 2021
Great place to shop online
Great products at very competitive pricing. Free delivery is a plus. Enjoy shopping here over and over.
4 sierpnia 2021
Slow dispatch
Slow dispatch. I had to email and ask where is my order.
I bought a mattress topper, DealMates is a reseller of the topper, dont need to pack at all. Why took 4 days to dispatch?!
24 lipca 2021
Odpowiedź od DealMates.com.au
Hi Donna,
Thank you for your time to take a review.
We looked at your order and our records suggests that a we have provided an excellent service and a fast turnaround to your order.
- We have received your order on Friday the 9th July around 10.00 am
- As per our promise next working day dispatch we have dispatched your order on Monday.
- You sent us an e-mail on Monday at 5.39 pm asking about the status of the order. Our excellent customer service team have responded within 5 mins from the receipt of the e mail.
- We also have sent your order tracking details at 6.00 pm on Monday the 12th July
- Your order has been delivered 12 noon on Tuesday the 13th July
All this have happened amidst Melbourne lockdown.
Looks like you have counted weekends as working days, but we have delivered your product within 2 working days from the order placement. This should actually have been rated excellent service.
We thank our efficient team and logistics partners for the hard work and excellent service they have provided during Melbourne covid lockdown.
Please be in touch with our friendly team if you need any further assistance.
Fake items
They also flag your comment as he doesent like th truth. am not sure how they have any good reviews. Their products are inferior cheap Chinese rejects. The % off is fake. They try telling you something was once $1000 and is now $400 but when you recieve the item it looks like it's only work $100. Be weary of companies that placevridiculous return conditions ... it's a dead give away they will send a bad product and you can't return it or you will be out of pocket!!! There was no change of mind but an inferior product. You never tried to help me but rather wanted me to send back the couch at my cost which would be more than I paid for the couch on top of you keeping a large % of the original amount (claiming it's for repackaging). In the end it was going to cost more than the original $$$
22 lipca 2021
Opinia niezależna
Odpowiedź od DealMates.com.au
Hi Loz,
Thanks for the time taken to do a review.
We pride ourselves in supplying great quality products and services to our customers. We see that the product hasn't met your expectations on this occasion. We can assure that the it is a great product and priced fairly. Our records also suggests that our team has tried to help you in many ways to return the product. Unfortunately with change of mind returns there is a cost involved and we have to pass it on to the customer.
Numbers in your review are not correct and appreciate your review.
If you need any further assistance our friendly team is there to help. Please send an e mail to support@dealmates.com.au
Tried to buy a TV.
Tried to buy a TV.. paid for for it then they sent me a email at midnight telling me I was fraudulent.. I got an email saying I've been refunded but no signs of an money. At the moment very suspicious
Ok here his my response. I rang my bank my card hasn't been cancelled no refund has taken place and when I email them no response no answering of the phone nothing. This a fraudulent website beware they will just steal your money
20 lipca 2021
Opinia niezależna
Odpowiedź od DealMates.com.au
When we received this order it was identified as a fraud by our payment portal. We then tried to contact the customer to clarify but the contact number provided was not working. We then e mailed the customer as a curtesy and refunded the order on the day it was received. Refunds usually take 2-3 days to appear in the bank account. We have the confirmation that the refund has been processed. Our record also suggests that our team contacted the customer later to ensure the refund was received. It is important customers ensure their accounts are kept clean to avoid incorrect detection as fraudulent.
delivery on time and a reasonable price…
delivery on time and a reasonable price cannot complain
20 lipca 2021
We love our.new table and chairs can't…
We love our.new table and chairs can't wait for summer to sit outside and use them. Fast delivery and easy to assemble.
19 lipca 2021
Products arrived within two weeks
Products arrived within two weeks. The price and delivery of my items was excellent.
15 lipca 2021
Placed my order online and received my…
Placed my order online and received my order about 4- 7 days later. No problems!!
15 lipca 2021
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.