Preorder hasn't arrived
Placed a preorder for a pokemon pitch black booster bundle, which was released on the 17th of July. It is now the 23rd, and I still have not received the product. I have emailed requesting a refund as I expected the product on release day. I was fine paying above rrp as I believed the product would arrive on the 17th. My emails are now being ignored, and I haven't received my refund or been advised it is in progress.

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