dcypher.com Recenzje 

448
•
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Quite disappointed really. Order placed on the 6th Oct and still hadn’t been dispatched. In the end I contacted them to cancel and their response was a simple case of ‘we’ve been busy, we will procee... Zobacz więcej

Oceniono na 5 z 5

Absolutely outstanding customer service from DCYPHER today. Sue went above and beyond to resolve an unusual situation with such kindness, understanding and generosity. It’s rare to experience this l... Zobacz więcej

Oceniono na 5 z 5

I took a chance and ordered a foundation but it was just a fraction too dark. I was a little sceptical about the offer that DCYPHER would send out a new one, as claimed but......they did! It was so st... Zobacz więcej

Oceniono na 5 z 5

I was very sceptical about this. I thought it might be yet another Instagram fuelled product with clever marketing. However, I was very happily proven wrong. This is an excellent foundation. The colou... Zobacz więcej

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Napisane przez firmę

You're one of a kind your foundation should be too. Create your own custom made formula online today, personalised to your skin tone, skin type, finish and coverage.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

448 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,0

Wszystkie recenzje

(448)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 42

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Oceniono na 5 z 5

Perfect

First attempt was not quite right so they put it right and my second bottle was perfect. Best foundation I’ve ever had

5 września 2023
Oceniono na 4 z 5

Good but a couple of niggles

Very good coverage although not quite as good as a competitor brand! The pump dispenser is very violent and it's impossible to get only a little bit out of the bottle, but aside from that a long-lasting foundation with good colour match.

4 września 2023
Oceniono na 5 z 5

I’m 53 years old

I’m 53 years old, and my skin isn’t the best! I have reddish cheeks, a nose and lots of Brown age spots. I have never found a foundation to match my skin. I rarely wear make-up, I thought I would give this a try. To say I was amazed is an understatement. The colour looks odd in the bottle! But once placed on my skin it matches my natural colour exactly. I will be buying this and only this in the future!

8 sierpnia 2023
Oceniono na 1 z 5

Too good to be true, matching is a gimmick that doesn't work

I am very pale but cool so my best matches lean pink, and the shade scanner didn't reflect that. The foundation I received included a shade card that placed me as 'very fair', but bizarrely towards the 'very warm' end of the scale.

Of course, there is no way of knowing this before you hit 'order'. You order and then get a meaningless product code. If you saw the skin tone and undertone suggestions BEFORE you order, you could correct it and avoid wasting the unnecessary costs and resources of producing, receiving and returning a horrible shade.

I will go as far as to say this is the worst shade I've ever bought online. This is because there's no way of knowing what shade is being mixed - a preview and description would be a great improvement to the process.

The promise to match sounded like a gimmick and it was. I had high hopes but the match was far too dark, too brown/yellow and a very strange 'greige' colour.

I appreciate that they will tweak it and send a new shade, but it's no better than trial and error now.

It is also VERY expensive, with a 50% price hike in recent weeks, and I won't commit myself to a product with such unpredictable and huge increases.

I guess if it works for you, great, but you're probably among the lucky ones who didn't need adjustments.

20 listopada 2023
Opinia niezależna
Logo dcypher.com

Odpowiedź od dcypher.com

Hi Seren,

We're ever so sorry we've not got your shade spot on first time, we usually do but in some cases we need to tweak the colour.

Would you be able to get in touch at help@dcypher.me to let us know your order number so we can make an adjustment for you as we'd love to make it perfect. We can make any shade, but in this case it looks like the measurement has not performed as it should. Just to reassure you, when we make an adjustment we almost always get it perfect.

Thanks for your feedback on showing the undertone etc after the scan, I'll send this on to the team to have a think about. We do show a swatch but think more information may help.

You can see an explanation of the price increases here https://dcypher.me/blogs/stories/update-pricing-structure
This was a very difficult decision but was unfortunately unavoidable.

Many thanks,

Team DCYPHER

Oceniono na 1 z 5

Poor Customer Service

Purchased on the 13/11/2023, they have taken my money, they have then cancelled my order on the 14/11.2023, have not informed me and have not refunded my money. Very poor customer service. Providing an explanation for cancellation is standard practice surely?.

14 listopada 2023
Opinia niezależna
Logo dcypher.com

Odpowiedź od dcypher.com

Huge apologies for any confusion caused, sometimes we need to make changes to order details for internal purposes, occasionally the system cancels the old order but doesn't send a confirmation of the new order created. We never cancel orders without contacting the customer and refunding so it is likely an admin issue. Would you contact us at help@dcypher.me and we'll be able to check we've still got your order and whether it has been shipped? Thank you!!

Oceniono na 3 z 5

The product is good but its tricky to…

The product is good but its tricky to get the right shade in first place. Although they did change shade after my email for free but thats just waste of resources, effort, and delivery . Which is not very environmental friendly.
They are expensive too and even after receiving it I still prefer to use my Own foundation which is pretty much the same shade they sent over.

9 sierpnia 2023
Logo dcypher.com

Odpowiedź od dcypher.com

Hi Ankita,

Thanks so much for your review. We need to adjust the formula on occasion (but not very often) to get it spot on.

To reassure you about our sustainability, our process of making your exact shade instead of matching you to one from a limited shade range is a much more sustainable way to create foundations compared to the traditional model. I'd be happy to tell you more about this if you want to drop us an email at help@dcypher.me.

Thanks,

Team DCYPHER

Oceniono na 5 z 5

Brilliant customer service

Brilliant customer service. Colour match was very good. But I wanted a little more coverage. They made this change for me with no fuss or hassle.
Speedy delivery of amended coverage bottle. I will very happily use this company again.
Product feels brilliant on the skin. No reaction issues, I have sensitive skin. No problems with outbreaks after use.

3 sierpnia 2023
Oceniono na 5 z 5

Shade matching was impressive

I was really impressed with the colour match and the delivery. I don't use it everyday, but I've found it can be mixed with my moisturiser if I want a lighter coverage, especially in the summer months or for a daily use. But it also looks great on its own for a bit more of a 'fully made up' look

9 sierpnia 2023
Oceniono na 3 z 5

Very sheer coverage

Very sheer coverage. Went for medium coverage with a glowy finish but honestly it's so sheer!

2 sierpnia 2023
Logo dcypher.com

Odpowiedź od dcypher.com

Hi Sam,

We'd love to send you the full coverage version if you're looking for a bit more coverage. Can you send us a message at help@dcypher.me and we'll get that arranged for you.

Thanks,

Team DCYPHER

Oceniono na 5 z 5

Absolutely love this foundation

Absolutely love this foundation. The first one arrived and the shade wasn’t quite right, no issues though as I contacted them and another was sent out and it’s been perfect. Lovely coverage without being too heavy

9 sierpnia 2023
Oceniono na 2 z 5

A reluctant goodbye to Dcypher

I first used Dcypher in Summer 2022. At that time the custom foundation was £28, came in a solid feel good looking bottle and had a decent pump. It was the best foundation I had ever used : perfect colour match, great formula that never looked dull or flat, and lasted for hours with minimal shine on my combination skin. The downside was that it was a bit expensive for me. I don't use liquid foundation on a daily basis and this only has a 6 month expiry date so I had to throw a third of the bottle away.

The price then increased to £34. The bottle had changed. It now looks and feels cheap, and at £34 this is not a cheap foundation! New pump too which was terrible, splurting foundation out over my clothes and counter. I can only use it by unscrewing the pump and taking product directly out of the bottle. In the most recent order I also felt that the formula had changed since my other bottles. I was getting spots all of a sudden and the finish wasn't as smooth, but possibly my skin had changed.

I went to reorder this morning, to give it one more try. It now costs £42! That is a 50%, yes FIFTY PERCENT, increase from my first purchase just 16 months ago. I will not buy it again as the short expiry date plus the cheap bottle and pump means for me this is not a high end product and the cost is not justified. Unfortunate because the shade was a great match to my skin and I always found the customer service to be excellent.

7 listopada 2023
Opinia niezależna
Logo dcypher.com

Odpowiedź od dcypher.com

Hi,

Thanks for sharing this feedback, it's really important for us to understand what our customers think.

I can confirm that the formula is the same one as you'd have previously had, but it is true that we had an issue with the pumps. We have now changed the bottles and pumps in response to customer feedback and they have been well received so far.

When it comes to the price increase this was a very difficult but necessary decision. You can read more about this here https://dcypher.me/blogs/stories/update-pricing-structure.

if you did want us to replace your previous foundation given the issues you had with the pumps please let us know at help@dcypher.me. We can also have a look at the formula to see if we can adapt it to your needs.

Thanks so much,

Team DCYPHER

Oceniono na 2 z 5

the formula doesn't stay on

the formula doesn't stay on - felt like it was sliding off my face

9 sierpnia 2023
Logo dcypher.com

Odpowiedź od dcypher.com

Hi Sylvia,

We may be able to amend the formula or give some tips to help with this issue. Would you be able to message us at help@dcypher.me?

Many thanks,

Team DCYPHER

Oceniono na 5 z 5

Perfectly matches skin tone and needs

Absolutely would recommend dcypher if you’re looking for a foundation that matches your skin tone and needs perfectly. I’ve been looking for the right foundation for years and tried other online services before but never found “the one”. I’m super happy with my dcypher foundation though and can highly recommend their products.

1 sierpnia 2023
Oceniono na 5 z 5

Amazing match

Amazing match! I was skepticle with my usless phone camera and bright lights I used to take the scans but the match is perfect and the coverage brilliant for my skin type. I will only be using this from now on! The only thing I would improve on would be he fact my email for dispatch didn't come until I asked for an update after not hearing from them.

4 listopada 2023
Opinia niezależna
Oceniono na 4 z 5

Perfect colour after adjustment

I’d been happy with my Estée Lauder Double Wear foundation but the social media advert hooked me in! I took my photos and quickly received a foundation that wasn’t right for me. I filled in the adjustment questionnaire and was told I’d be sent a new one but with a slight delay. I received my adjusted foundation 28(!) days later and it was unbelievably perfect. I have pale skin, a warm undertone and a cool overtone so I thought I was playing it safe by wearing a neutral foundation. Now that I have a colour that matches my skin exactly (no worrying about blending!) I’m embarrassed to realise how orange I must have been looking for years.
I chose the full coverage, matte foundation which is similar to the Double Wear foundation. The coverage is buildable and is very good.
I will purchase again but I hope I don’t have to wait a month to receive it next time.

2 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

My favorite

I love it. Finally I found one that matches my skin tone to perfection and the texture is amazing

3 sierpnia 2023
Oceniono na 5 z 5

Colour match

The original foundation was not an accurate match to my skin ,but it is difficult to match my tone .but it was no problem to the team .I let them know they asked some more questions and sent me the next bottle free. And it matched much better than any foundation I have tried .It feels natural and moisturising on my skin ,not cakey.
Thank you 🥰

3 sierpnia 2023

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