DBS Bathrooms Recenzje 

481
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The company offer a good selection of products at a competitive price. I ordered the 8mm thick matt white ceiling panels and the following day was given a delivery date. The good thing with this co... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered on line wall panels for my new utility toilet, just what we were looking for. Realised they were based locally to me and could have collected them saving delivery charge. Called them and the h... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

5mm panels - look OK but are easily damaged once installed - I would not recommend this thickness. Ordered 20 panels for small shower room. 4 arrived partially damaged by courier (footprints... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I always use DBS Bathrooms for my pvc panelling installations. They have a great range of products which work really well as a feature in a lot of my shower area/bathroom installations. I highly recom... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wyposażenie łazienek

Napisane przez firmę

Here at DBS Bathrooms we specialise in high quality bathroom wall panels, shower panels, ceiling panels, and LVT flooring. We have an extensive range of stock, including over 99 different colours and designs, all available to view & purchase within our Tamworth showroom. Our wall & ceiling panels can be used within any area of the home, from the bathroom to the kitchen, in children's playrooms, hallways and many more rooms. They are also perfect for commercial use. Our cladding is available in a wide variety of designs ranging from marble to sparkle, tile effect and everything in between. A full range of trims & adhesive are also available, please contact our friendly and knowledgeable team who are on hand to answer any questions.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

481 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 93% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(481)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 81

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very easy to order great product…

Very easy to order great product excellent comms

16 marca 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Michael! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Oceniono na 5 z 5

Very Impressed

Very impressed with both the delivery and quality of the products we purchased. We will certainly use again for future projects we are planning.

10 lutego 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Les! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Oceniono na 5 z 5

Popped into & got a great reception

Popped into the store and got a great reception from the lady who helped us make a fab choice in a bathroom design as we weren’t sure of what to choose. So happy and it looks brilliant. Brings our bathroom bang up to date. Great service and reliable delivery too 5* 👍

4 marca 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi! Thank you for taking the time to leave a 5* review! We are glad to hear you found coming into store helpful and that our products were able to bring your bathroom up to date. We hope to see you again soon. DBS Bathrooms

Oceniono na 5 z 5

A very good company to deal with…

A very good company to deal with exerlent on price and service. Bought from them a good few times and always the same great service and delivery

10 lutego 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Neil! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Oceniono na 1 z 5

ordered 35 panels and 90% were damaged…

ordered 35 panels and 90% were damaged either at one end, both ends or on the middle. there is no bubble wrap or anything to stop damage. other sellers of this kind of panel fully wrap and double the ends over. like the other buyer, they wanted me to pile them up and take a photo, this after me telling them that i had started fitting and had to cut ends off. good job i did not need full panel lengths. absolute shambles of a company. i was short 1 white/chrome coving starter trim and the one they sent was full chrome. they replaced that one with the correct type of trim but smaller. 20mm coving insted of, 30mm like the original ones, which was no good to me.
said that they had changed supplier but did not offer to get in touch with, or give me the details of, the previous supplier now we are having trouble getting the correct trim. out of a £400 order they offered me 10% off 25 panels. £18.

18 marca 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Tom, thank you for taking the time to leave a review. We are very sorry to hear about the damages you received on your order. The reason we ask for one photograph showing the damages, is so we can send this to the courier company. Unfortunately, as you had already used the panels, the most we could do on this occasion was to process a 10% refund on the damaged panels. If the panels could not have been used, we would have been able to replace these for you. Once again please accept our sincere apologies for the inconvenience caused.

DBS Bathrooms

Oceniono na 5 z 5

I had a delivery issue where the…

I had a delivery issue where the delivery driver left my parcel down the lane against a post rather than deliver it to my address!
I initially dealt with Caitlin who was a waste of space and let the company down.
I then spoke to Janice who saved the day and used common sense, very helpful and will certainly use again.

10 kwietnia 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Simon, thank you for taking the time to leave a review. We are very sorry your order was not delivered to your address. This was unacceptable by the courier company and not the level of service we strive for.

However, we are glad to see that Janice was able to promptly resolve this situation for you and had a replacement order dispatched.

Once again very many apologies for the inconvenience caused.

DBS Bathrooms

Oceniono na 5 z 5

Wall panels …

The product is so clever and simple to use anybody could fit it. The delivery was well organised and came on time. I started in one room but it looked that good we have done the whole house.

4 marca 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Robert! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Oceniono na 5 z 5

Samples

Samples, and reasonable price made it worthwhile

18 marca 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Oceniono na 5 z 5

Good quality materials

Good quality materials, good communication and speedy delivery l, will be ordering again 👍👍

18 lutego 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Mark! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Oceniono na 5 z 5

Very happy with the product

Arrived on time, delivery driver very polite, the ceiling panels I ordered were easy to fit and looks great, will definitely use DBS again if I need any other panels

21 lutego 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Michael! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Oceniono na 1 z 5

Useless

As with other reviews posted having a very similar experience…

Initially ordered £36 panels, more than half arrived damaged. Sent photos as requested and Replacement arrived a dew days later, and yet more damaged arrived…

Now having to wait for them to collect the damaged panels before they will send me the 4 im needing to finish the project.

Whole project has been on hold numerous times due to the lack of care in sending panels out.

Had the audacity to offer me £5.60 to keep the damaged panels.

Told me courier would be in touch in 48 hours…. That was 3 days ago…

I dont know what dbs bathrooms are playing at but service used to be brilliant. Its clearly gone down hill.!

6 marca 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Bradley, thank you for taking the time to leave a review.

We are very sorry to see the issues you had with damages on your order. This is completely unacceptable and not the level of service we strive to provide our customers with.

We can see from the photographs provided, there was a complete lack of care from the courier when handling your goods, on multiple occasions. We have forwarded all your photographs to raise our concerns.

With regards to the damages, we do not expect you to have to use these. However, due to the length of the panels, most customers require the panels cutting to size before installation. If the damage is at the end of the panels, this is usually cut off. We offer this option to not hold up your project, and we then issue a partial refund for being able to do so. If this isn't something that it appropriate, we send our replacement panels. Sometimes the courier company will request to collect the damaged items, this is why we ask not to dispose of them.

Once again please accept our sincere apologies for the inconvenience caused.

DBS Bathrooms

Oceniono na 1 z 5

Delays and unethical service

Delayed my order
Sent damaged items
Didn't replace even after giving photos but insisted I leave my bathroom work on hold till they get their damaged panels so they can replace

Very difficult to communicate

27 lutego 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Khan, thank for you taking the time to leave a review.

We are very sorry you received some damaged items on your order.

Unfortunately, after multiple attempts to try and resolve this with you, we did have to ask Amazon to step in and resolve this due to your behaviour.

The constant verbal abuse you gave to multiple members of our customer service team was nothing short of disgraceful. This has been reported directly to Amazon along with screenshots of all your messages to prevent this from happening to anyone else.

We can see from your other Trustpilot reviews that this seems a common occurrence with yourself, and we do not wish to have any further dealings with you.

DBS Bathrooms

Oceniono na 5 z 5

Really wonderful product

Really wonderful product, such helpful and friendly customer support and will absolutely use again and highly recommend

26 lutego 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Jane! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Oceniono na 5 z 5

Great service

Great service, Good quality panels fast delivery will use again

1 lutego 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Paul! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Oceniono na 5 z 5

Grey Brick Grout Line Tile Effect PVC Panel

Great product 😁 more than happy with our en-suite Walls easy to use quick panel calculator that was a great help and so easy to install and Good price Just ordering for our main bathroom now

8 lutego 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Denise! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Oceniono na 5 z 5

Great company to deal with

Great company to deal with, great price actually best price on Internet that included delivery.
Lovely delivery driver from the actuall company.
Everything spot on.
Many thanks I can crack on with the project this weekend.
I would highly recommend and wouldn't hesitate to buy from them again.
Many thanks.

19 lutego 2026
Opinia niezależna
Logo DBS Bathrooms

Odpowiedź od DBS Bathrooms

Hi Keith! Thank you for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Oceniono na 2 z 5

Avoid! Significant misrepresentation

I’ve ordered "Gold White Marble" panels from this company multiple times. My first orders were delivered damaged, we were able to come to an agreement on discount but this latest batch is a complete disaster.

Despite their website showing vibrant gold-veined panels, they sent a batch that is almost entirely dark grey. When I reached out, they dismissed it as a "slight shade difference." It’s not a shade difference; it’s a totally different design. To make matters worse, the panels are covered in white printing defects.
Initially they admitted that they are a different design (amen for screenshots) and then changed their tune when challenged with replacing the panels. I now have to live with a half-finished, mismatched bathroom. Thankfully in talks with another company to try and get the matched panels.

Word of advice, if you are naive enough to order and do receive damaged panels do not accept the discount, demand replacements. If you don’t and then need to order more panels you may end up with a different design.

They are happy to take your money but won't take responsibility when they send faulty, misrepresented goods. I’m now having to fight this through a bank chargeback. Save yourself the stress and go elsewhere. Also, check the reviews on different websites - wish I did!!

13 lutego 2026
Opinia niezależna

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