Dark Star Games Recenzje 

156
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I highly recommend Dark Star Games. I have found the service to be excellent, when I have needed to contact them (which has only been once due to release dates being pushed back so no fault of Dar... Zobacz więcej

Oceniono na 5 z 5

I thought there was no way the 1-3 day delivery would be accurate, but I ordered a Shatterpoint Core set on a Monday and had it in my hands on Thursday. Not only was dispatch and delivery as quick as... Zobacz więcej

Oceniono na 5 z 5

I buy all my Shatterpoint pre-order stuff from John at Dark Star. Customer service is amazing and he goes out of his way to get up to date release date information and share it with me. He really do... Zobacz więcej

Oceniono na 5 z 5

Hugely grateful to these guys. When my recent Star Wars Legion order turned out to have a missing part (no fault of Dark Star Games) they stepped in and did everything the could to resolve it, attempt... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z grami

Informacje przekazane przez różne źródła zewnętrzne

If you like the idea of taking part in adventures in the Star Wars universe you've come to the right place! Whether you prefer epic space battles, battling armies in miniature war gaming, board games or using your imagination in Role Playing games you'll find what you're looking for here.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

156 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(156)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Republic Credits will do fine

I have been using Dark Star exclusively for my Legion, Armada and X-Wing collections. Great range of products at the best prices! I pretty much always receive my goods the next day, always well packaged.

21 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Top draw seller! ✨

Small hiccup with one part of the order that was quickly and efficiently sorted out. Excellent communication and customer service with fast delivery. Top draw shop that puts a lot of the bigger companies to shame. Excellent 👍

19 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Simply the best

Cheaper than anywhere else online. Ordered the item on the weekend. They dispatched it Monday and it arrived Tuesday. Super happy with my first experience. Thank you!

18 października 2022
Opinia niezależna
Oceniono na 5 z 5

Perfect order again

Perfect order again. I've used them a few times and its always been acurate and on or before time.

14 października 2022
Opinia niezależna
Oceniono na 5 z 5

Fast, cheap, well-packed and great comms

I've never used these folk before, and the prices looked a bit too good to be true... Ordered over a weekend (a big order), then worried that it would never appear...
... Delivered on the Tuesday! Outer packaging a bit mangled in transit, but so well packed, contents are perfect!
Really, the Force is strong with this company!

11 października 2022
Opinia niezależna
Oceniono na 5 z 5

I stumbled across Dark star games…

I stumbled across Dark star games whilst looking for Star Wars Armada related goods, I was apprehensive at first, as the prices were very competitive, I know this because I’ve previously bought things from other reputable uk shops, and have been very happy, but in this instance Dark Star had particular items I was interested in, (for example the Super Star Destroyer, amongst other things) at a price manageable for my current budget. In short, the service was great, a query I had sent via email was promptly answered, goods were sent quickly (with up to date notifications) and were well packed, even with the free shipping. I will be using this company again for Star Wars themed board games, and can recommend them to those of you in doubt. Buy with confidence.

John

4 października 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

I don't often leave reviews but in this instance, I absolutely had to. Received my order quicker than I expected but found that DPD had repackaged the items in a new box. Was suspicious but opened to find the original box from dark star games inside with what looked like a half folded in where it had been kicked. Needless to say, some damage had been done to a couple of items and I was pretty annoyed. Contacted the team about the issues with photos of the damage and they were straight on it. Got the details of what was damaged and got me send out the replacement components in no time at all. Throughout they were understanding and proactive and handled the issue superbly. It's in these situations when something goes wrong that you can get the true measure of a company and I'd have no doubt that this is how they always operate - absolute first class. Can't recommend enough - will absolutely use again! Thanks

13 września 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent products/service

Although I've been buying miniatures for years, this is my first purchase with Dark Star Games, sometimes you don't want to leave the company you normally deal with, or you don't want to take a chance on a new company who may not deliver as promised (there are quite a few of them) but i need not have worried, price/product was great and delivery was exceptional, a day early, this company will now be my go to site for miniatures and cant recommend them enough based on my first and not my last experience, well done and thanks

21 sierpnia 2022
Opinia niezależna
Oceniono na 3 z 5

Yet to receive my order

Whilst the prices are attractive against the standard prices, I have yet to receive any of the goods ordered. The 2-3 day economy has been vastly exceeded and despite contacting darkstar via email for an update on my order, they have yet to respond 24 hours later against the timescale of 2 hours for an email response quoted on their website. I have ordered goods from chaos cards 2 days after my original order from darkstar and already received their products.

Following their response and prompt delivery of the goods after acknowledging the issue I have re rated my initial experience, I value the open and honest communication highly and hence the change.

2 sierpnia 2022
Opinia niezależna
Logo Dark Star Games

Odpowiedź od Dark Star Games

Hello,

We very rarely get complaints, but when we do they can be a little unfair as the problem is often outside our control such as delivery issues or communication problems (gmail accounts sending our emails to spam/junk folders).

But on this occasion, it's a fair cop. We totally screwed up on this one.

You ordered at 23:46 on Wednesday night, so 2-3 (working) days from the Thursday would be Tuesday (today). But your order only went out tonight so won't be with you until Wednesday (tomorrow).

It looks like you were expecting it even earlier so I have just updated the shipping description on the website to make it clear that the 2-3 days economy delivery is "2-3 *working* days", as we don't work weekends, and the courier doesn't deliver weekends. So hopefully that clarifies the delivery timescales for future customers.

But back to your order. Firstly, one of you items was out of stock, even though the website said it was in stock which is why we couldn't dispatch straight away for Friday delivery as it normally would have been.

We should have notified you at that point to let you know and give you the option of cancelling the item, cancelling the order, part shipping or waiting. But the item was in stock at the distributor and we thought we could get in for Monday, with delivery to you today and just squeak in within the delivery estimate. Still, we should have given you the heads up anyway.

As it turns out it took an extra day to get here, so now it is definitely late...

And then, compounding the problem even further, we totally missed your email. Things have just been super busy and your email got lost in the blizzard of emails received today.

That's no excuse really. Tomorrow I'll make sure we add some alerts to identify and flag customer emails that aren't sent through the websites email form. We usually get them all as they come in, but this should help make sure none get past us again.

I'm sorry for the delay and lack of communication with this order, we'll do our best to make sure change how we handle things in future.

ps. you should have received a dispatch email a few hours ago, plus an email from DPD with tracking details. If not please check your spam and junk mail folders as I notice you have a gmail account, and they are notorious for hiding emails.

Oceniono na 5 z 5

Awesome customer service

Hugely grateful to these guys. When my recent Star Wars Legion order turned out to have a missing part (no fault of Dark Star Games) they stepped in and did everything the could to resolve it, attempting to contact Asmodee on my behalf, and when that didn't work, sending me a replacement part from their own stock. Very impressive. Thank you.

20 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

Was worried the prices were too good to be true, turns out these guys are just great.

Not one to go out of my way to leave a review, but I bought the Millenium Falcon for x-wing 2.0 brand new in shrink for ~£30. That's still at the pre-February-2022 price-hike cost, even though everyone else I've searched for has gone up to like £44, and then DSG had a discount on top.

PLUS my order was delivered within 2 days for like £3 too - so I'll be returning to complete my collection. Keep it up!

18 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

A great company to buy from

A great company to buy from. Fast delivery and the best discount around. Excellent service, and thoroughly deserving of a 5-star rating - will definitely buy from again.
No problems = a very pleased customer.

16 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

X-Wing miniatures ordered

X-Wing miniatures ordered, really good service, excellent prices and arrived quickly. Have used these guys and Megalopolis which is linked for a few things before and everything comes well packaged.

14 stycznia 2022
Opinia niezależna
Oceniono na 5 z 5

Superb

Superb!
A wide range of items; low prices; mind-bogglingly fast delivery.
Definitely a company that I shall be using again.

18 grudnia 2021
Opinia niezależna

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