Daniel Field Direct Recenzje 

134
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I tried Daniel Field Water Colour as a friend recommended it and had used it while on a course of radiotherapy after breast cancer as it has no nasties in it and is apparently safe. The application is... Zobacz więcej

Oceniono na 5 z 5

Have been buying Daniel Field for decades and am glad to see that the latest formula is the best it’s ever been for colouring and hair condition afterwards; super shine and looks so healthy, grey cove... Zobacz więcej

Oceniono na 5 z 5

Within 6 months of using this product my hair's condition has dramatically improved. My hairdresser has also commented. As an aside since not using PDFs i have noticed new hair growth that I hadn't r... Zobacz więcej

Oceniono na 5 z 5

Im highly allergic to hair colour & luckiky found this product several years ago. It Works & more importantly I do not get a reaction!!. The service & product Are Excellent. If I had any negative it... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z produktami do włosów

Napisane przez firmę

Daniel Field Direct sells the ever-popular Water Colour hair dye range. Loved by our customers, this is a gentle alternative to traditional hair dyes, free from nasties such as Ammonia and PPD. With nearly 40 rich, natural hair colours, it's ideal for regular use to cover grey or white hair. Our experienced Daniel Field Direct team are here to help, so please do e-mail or phone if you'd like help finding the right colour for you.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

134 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(134)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

no contact point if you cannot use phone

I would love to send a couple of queries about their hair dyes before buying and leave positive reviews as they appear to be a good company, but despite it being the 21st Century they have no email/chat/contact form at all. So if you have hearing issues like me you are unable to speak to anyone, this is not reasonable. I cannot even request they make reasonable adjustments because there is no way to contact them.

Edit I have seen the response and am pleased action was taken so quickly, amended review as a result

2 listopada 2021
Opinia niezależna
Logo Daniel Field Direct

Odpowiedź od Daniel Field Direct

Hi Jane, we're really sorry you've had problems contacting us. You are right that we really need to improve this. We are actually in the process of selecting a tool to help us manage e-mail support, however in the interest of helping yourself and others out before we have this in place, we've setup an e-mail box this morning as an interim solution. If you'd like to e-mail support@danielfieldmailorder.co.uk, it would be a pleasure to help. Best wishes, Dan

Oceniono na 5 z 5

Wow..this hair colour system is a pleasure to use

I had alopecia areata and was informed by my hairdresser after my hair had regrown to try Daniel Field hair colour. I was so nervous as I was worried that it would affect my hair. Well I should not have been anxious at all. Daniel Field's hair colour produces a lovely natural colour, it is gentle and my hair has a lovely healthy sheen. I would highly recommend this product and I will carry on using this colour system going forward. Thank you Daniel Field.

27 października 2021
Opinia niezależna
Oceniono na 5 z 5

Great Natural Products

Great Natural Products
The website has some informative videos and is full of helpful information to achieve the best possible colour.

Easy ordering and fast delivery.

Love Daniel Field

24 października 2021
Oceniono na 3 z 5

I would have given a higher rating but…

I would have given a higher rating but for the fact that the website failed to take my payment and failed to tell me that it had not. It was only your follow-up email chaser that alerted me. This is the second time this has happened. Maybe someone could look into it.
Otherwise the service is excellent.

21 października 2021
Logo Daniel Field Direct

Odpowiedź od Daniel Field Direct

Hi Mary, we're sorry to hear you've had problems completing your order sometimes. Our web developer has looked into this, and has contacted you directly to try to find a better / clearer indication when payment fails, or to determine if in your case no error at all is being shown. Thanks for your custom over the last four years, and we hope you can post us a follow up review when checkout has run more smoothly for you :) Charlotte

Oceniono na 1 z 5

I've used this for the second time now…

I've used this for the second time now went as per the instructions and the hints. My greys are still very noticeable and was very disappointed as I had read the reviews before hand and looks like I'm with the minority that this has not worked on especially as I brought 2 bottles in preparation for next time I need to dye my hair.

9 października 2021
Opinia niezależna
Logo Daniel Field Direct

Odpowiedź od Daniel Field Direct

Hi Debbie, sorry to hear you’ve not had great results with the Water Colour. As you mention, we have a lot of customers who really get on well with it and use it regularly. Our team have a lot of experience, so would really love to speak with you and see if they can help troubleshoot. If you’d like to give it another go, we may also try sending an alternate colour that might work better for you, free of course. If we can’t help, we can at least refund your order, so please do give us a call on 01548 830560. If you’d rather just have a refund, let us know by updating this review and we’ll sort one out for you.

Oceniono na 1 z 5

Unfortunately i was allergic to Daniel…

Unfortunately i was allergic to Daniel Field watercolour. Be very careful as even though there is no ppd in it.
I am allergic to ppd. I did a patch test and had a reaction to the water colour even though it says ppd free ?? make sure you do patch tests. My skin is red,itchy,raised and small white sores. Then i read this, wish id read it beforehand !
Note that some hair dyes which go under a ‘natural’ banner may not be free of PPD or other potentially problematic ingredients: Daniel Field’s Natural Colours is a good example.
Thank you so much for the refund. Really appreciated

28 września 2021
Opinia niezależna
Logo Daniel Field Direct

Odpowiedź od Daniel Field Direct

Hi Jane,

We're so sorry to hear you had an allergic reaction. PPD is a strong sensitizer for some, and it is often the case that those who have an allergy to it will react to other hair colouring ingredients, even those in more gentle hair dyes such as Water Colour. Even 100% natural products like henna can cause an allergic reaction, which is why we insist customers patch test every time. We're so glad you did so, as this is the very reason it is essential.

We always offer a refund where a product isn't suitable for someone. I'm about to log a request for info with TrustPilot. If you can supply your order number or contact details via the link they send you, I'll be able to locate your order and sort out a refund for you.

If you'd prefer, please do give our team a ring on 01548 830 560. They will also be able to sort out a refund, and may also be able to help advise you on alternative options you could try.

Best wishes
Nick

Update: Thank you for providing your order details Jane - you should have the refund in your PayPal account shortly.

Oceniono na 2 z 5

No grey coverage with this product this time at all

I have bought this product different colours for a while now. This time very disappointed in (maple) rich red brown . I followed all the instructions as normal but ended up with all my grey showing I was on business the next day so I could do nothing only use temporary colours stick to hide it.
Very disappointed with it this time.

6 września 2021
Opinia niezależna
Logo Daniel Field Direct

Odpowiedź od Daniel Field Direct

We are very sorry to hear you have not had a good result with the Maple Water Colour. Please give us a call on 01548 830560 during office hours: 9am-5pm Mon-Fri and one of our friendly team will be happy to help. We always offer a replacement colour or refund if the colour hasn't worked.

Oceniono na 2 z 5

Followed the instructions carefully but…

Followed the instructions carefully but sadly it did not cover my greys at all.

2 września 2021
Logo Daniel Field Direct

Odpowiedź od Daniel Field Direct

We are very sorry to hear you didn't have success with the colour, we will be happy to talk through any issues and will also offer a replacement or refund. Sometimes it's just a matter of adjusting the colour or length of time it's left on. We are available on the phone: 01548 830560 9am-5pm Mon-Fri to offer help and advice.

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