dalstons.com Recenzje 

427
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

First product ever that I would describe myself as obsessed with! Excellent flavours, quality and presentation. A daily treat.

Oceniono na 5 z 5

Excellent product. Prompt delivery. Couldn't be happier! Absolutely no artificial sweeteners or added sugar. Shared a few out amongst my friends and they're all agreed how fabulous the cherry and ging... Zobacz więcej

Oceniono na 5 z 5

I had bought the Rhubarb drinks in a 24 pack n the past to provide an alternative to usual gin mixers at a bbq celebration and they were a hit! The remainder which wasn’t many I drank without alcohol... Zobacz więcej

Oceniono na 3 z 5

I've been buying Dalston drinks for well over 5 years..on a monthly basis. Always happy never had an occasion or need to contact the company. I bought rhubarb most regularly. They were out of stock... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z napojami bezalkoholowymi
  2. Dostawca napojów gazowanych

Napisane przez firmę

Dalston's go back to basics, putting real fruit back at the heart of soft drinks. What’s more, they’re refreshingly responsible, out to do the right thing for our planet and its people. Theirs is soda with soul.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

427 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(427)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 41

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Order Not Received

24970 Order Not Received.
Was waiting for order and then viewed the tracking information to see that was unable to be delivered as damaged. I have sent 3 emails over the last month with no response, I am almost £23 out of pocket and extremely disappointed as was looking forward to trying the pineapple flavour and have received 3 previous orders ok (mixed box and lemon). Was going to make this my drink of choice as moving away from drinks with additives and now looking to other drinks on the market as an alternative,

3 sierpnia 2026
Opinia niezależna
Logo dalstons.com

Odpowiedź od dalstons.com

Hi JA,

We're so sorry to hear about your poor delivery experience. We don't seem to have received an email from you, so for any customer service enquiries please reach out to hello@dalstons.com and we'll sort it quickly.

I've just been in touch separately to arrange a replacement for you.

Thanks so much for your patience.

Best wishes,
Team Dalston's

Oceniono na 1 z 5

Still waiting for delivery!

Still waiting for delivery!

28 sierpnia 2026
Logo dalstons.com

Odpowiedź od dalstons.com

Hi Sarah,

Thanks so much for taking the time to share your feedback.

Following a lot of similar feedback, we've made the move from EVRI to FedEx as our delivery partner. It means fewer damaged cans, less waste, and a much more reliable service for you and every customer.

We're really excited about the change, and we hope you'll notice the difference on your next order!

Thanks again for helping us improve.

Best wishes,
Team Dalston's

Oceniono na 1 z 5

Evri damaged my order and told me to…

Evri damaged my order and told me to contact Dalstons myself. Trying to get hold of someone as I will expect a full replacement - quick enough to take the money and then nothing.

27 sierpnia 2026
Logo dalstons.com

Odpowiedź od dalstons.com

Hi Pernille,

A replacement was sent out to you on Tuesday 1st September, following your email on 31st August. You should also have received tracking details by email. Please do let us know at hello@dalstons.com if these haven't arrived, and we'll be happy to help!

Best wishes,
Team Dalston's

Oceniono na 5 z 5

Fabulously Fruity

First product ever that I would describe myself as obsessed with! Excellent flavours, quality and presentation. A daily treat.

26 sierpnia 2026
Oceniono na 1 z 5

My first order arrived damaged

My first order arrived yesterday , broken box, all tins dented. Packaging obviously needs improving as carrier -EVRI - clearly chuck it around. I did send pics and email Dalstons but have heard nothing yet

22 sierpnia 2026
Opinia niezależna
Logo dalstons.com

Odpowiedź od dalstons.com

Hi Candy. We are incredibly sorry about your bad delivery experience. I have sent you an email to resolve this issue!

Oceniono na 1 z 5

I'm afraid I found the drinks very…

I'm afraid I found the drinks very bland and lacking in flavour which is why I cancelled my subscription.

27 lipca 2026
Logo dalstons.com

Odpowiedź od dalstons.com

Hi Janet,

We’re really sorry to hear you didn’t enjoy Dalston's. We totally get that taste is personal, and our real-fruit fizz isn’t for everyone.

Our drinks are made by chefs using natural ingredients and no added sugar or sweeteners, so the flavour’s lighter than most artificially sweetened sodas, but that’s exactly how some of our customers like it.

That said, your feedback’s noted and appreciated.

Team Dalston’s

Oceniono na 4 z 5

Ordering was easy

Ordering was easy, web site is user friendly. Love the rhubarb flavour.
Not the fault of Dalstons but on arrival the box was badly damaged.

27 lipca 2026
Oceniono na 3 z 5

Zero Customer Service or Care. Just ignored until used Instagram

I've been buying Dalston drinks for well over 5 years..on a monthly basis. Always happy never had an occasion or need to contact the company. I bought rhubarb most regularly. They were out of stock so I bought peach loved them. Quickly bought 2 further trays of 24 ...one tray had an odd fermented flavour. I sent an email to Dalstons ..with copies of receipts going back years and specific product codes. I heard nothing back, I emailed again, I messaged on Instagram. Absolute radio silence. I bought for work (charity cafe) and for home. Switched to sparking water and fruit juice. Daft to think we were supporting an independent and were part of something positive..when customer care is zero. Very disappointed
Edit..I eventually managed to reach Dalston via messaging on instagram and a replacement tray of drinks was sent. No explanation for the strange fermented taste of tray 1.

9 lipca 2026
Opinia niezależna
Logo dalstons.com

Odpowiedź od dalstons.com

Hi Ann, thank you for leaving a review.

We've since been in touch and it looks like there was a miscommunication which was then resolved.

I hope you enjoyed the replacement try.

Best,

Team Dalston's

Oceniono na 5 z 5

Thoroughly recommended, great tasting drinks!

Great soft drinks, very tasty without that horrid false sweetness taste from other brands of sparkling drinks. My personal favourite is rhubarb but elderflower and peach are great too. Delivery and communication is excellent, thoroughly recommended!

25 czerwca 2026
Oceniono na 5 z 5

Incorrect drink sent initially

I ordered 48 cans of ginger beer, but cherry drink arrived instead. No response to my follow-up email.

* Edit: mistake quickly corrected, thanks for generous response.

26 maja 2026
Logo dalstons.com

Odpowiedź od dalstons.com

Hi Ian, we're really sorry about this, a wrong flavour being sent is completely our fault. We have just been in touch and a replacement case of Ginger Beer is already on its way to you. Please keep the Cherry on us! Hope we can turn this around for you.

Oceniono na 1 z 5

My subscription is not showing in my…

My subscription is not showing in my account despite using the same email address, I sent an email for help over a week ago and no response.

16 maja 2026
Opinia niezależna
Logo dalstons.com

Odpowiedź od dalstons.com

Hi Caren, thank you for leaving a review and we're really sorry for the delay in getting back to you initially. We completely understand the frustration.

We've since been in touch and it looks like the subscription was set up under a different email address, which is why it wasn't showing in your account. We're glad we were able to track that down and we hope we can get this fully resolved for you very soon.

Please don't hesitate to reach out to hello@dalstons.com if you need anything else. Thanks for your patience, we really do appreciate it.

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