From our perspective a true measure of a business is how they engage with their customers but more importantly how they respond with issues arising after their purchase. I had purchased a DJI product... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience with DJI Care was with my Inspire 1, which had a little accident that was covered, sent away and not for long and it was back to me like brand new. So well worth getting DJI CARE!! My L... Zobacz więcej
I purchased a drone and then activated it immediately but still have not used it. I only realised a week later that there was a DJI Care Refresh Plan that I could purchase but it had to be purchased w... Zobacz więcej
Ordered mini 4 pro refurbished paid .was not in stock and you were unaware when would become available. So order cancelled. 6 business days after cancellation rang re return of monies and informed... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
DJI Authorised Retail Store has been co-established by DJI and D1 Store to be the forefront of all DJI products and services in Australia. Along with our extensive range of Consumer, Enterprise and Agricultural products, we proudly provide Official DJI Repairs & Maintenance, Trade-Ins, Product Training (Online and In Person), Consultancy, Extensive Technical Support and many other services.
Dane kontaktowe
421 VICTORIA STREET, 3056, BRUNSWICK, Australia
- (03) 9288 7800
- info@d1store.com.au
- d1store.com.au
4,5
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 38% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Our shipment was lost in the system and…
Our shipment was lost in the system and we never received the battery that was in the exchange
8 marca 2026
D1 store provides a very quick and…
D1 store provides a very quick and efficient service. Purchases are shipped and delivered very quickly, and if you have any questions, support are quite helpful. I have purchased many items from D1store, and have yet to have a bad experience
23 marca 2026
Great service
I have bought various drones and found the service from D1 in Brunswick fantastic. Also very reasonable on Repairs.
20 marca 2026
I dropped my drone off with spotlights…
I dropped my drone off with spotlights for a service. After 5 weeks I tried finding out where it was and had someone say that they would call me back 5 different times. Finally I spoke to someone who said it hasn't been serviced yet but would do it soon. When I got it back the spotlights were missing and I was told they were never received. Same process of calling with no one calling me back with a solution. I am part of a network of contractors that use DJI drones and everyone has had a terrible experience everytime they deal with D1. Whether it's buying equipment or having them serviced.
13 marca 2026
Odpowiedź od D1 Store
Thank you Pearce for your honest feedback.
The communication & timelines you experienced during the service process are not acceptable, not reflective of our actual service and we own that completely. All our services and repairs come with timely communciation to allow for a smooth process.
When we understood the extent of the delay, we made the decision to carry out the service at no charge to you as a gesture of goodwill. Regarding the spotlights — after thoroughly investigating, we located them and dispatched them back to you.
We understand that doesn't undo the frustration of chasing us across multiple calls without resolution. Your feedback has been taken onboard and this situation has already prompted internal changes to our processes.
Thank you again for the feedback, we appreciate it and we sincerely hope next time you will experience the D1 Difference.
— The D1 Store Team
Great service
19 marca 2026
Very easy process from dropping of &…
Very easy process from dropping of & picking up of my repaired drone
18 marca 2026
It was good condition and quick…
It was good condition and quick delivery for free postage.
17 marca 2026
The products were shipped very quickly
The products were shipped very quickly. And are of an excellent quality. The only issue I found was the ‘hanging neck mount max’. Though the measurements were listed for item, it would have been better to also see it being worn and modelled to get a better perception of its size. Otherwise I would have given 5 stars.
16 marca 2026
Happy Customer
Fast shipping, genuine products, and everything arrived well packed. Customer service was helpful and the whole process was smooth. Very happy with my purchase and would definitely buy from them again.
16 marca 2026
D1 has the most incredible customer…
D1 has the most incredible customer experience. They are efficient with communication and incredibly helpful. They are always happy to help and all the DJI products are incredible with a special mention for DJI care refresh for peace of mind with accidental damage. Highly recommend dealing with the D1 store
26 marca 2026
Opinia niezależna
Very helpful in solving a simple…
Very helpful in solving a simple mistake I made with the care package.
16 marca 2026
Opinia niezależna
Fast to answer questions and very fast…
Fast to answer questions and very fast postage.Drone is exactly as described , looking forward to using it regularly.
12 marca 2026
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