Terrible customer service. I did not receive the requested proof before production and needed to make a change from what was originally submitted, so my name badge was not correct when delivered. I a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a coupon code that didn't work so i called in to ask if there was another i could use since we were placing a good sized order. The gentleman on the phone was very polite, helpful and qu... Zobacz więcej
Reakcja na opinię
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Zobacz więcej
Reakcja na opinię
I had troubles ordering a new badge as we've done in the past. Was told via email to do a re-order and put the new and different employee name in the "special instructions". But when the new badge cam... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Customgenie
Napisane przez firmę
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Dane kontaktowe
Stany Zjednoczone
- customgenie.com
3,5
Średnia
134 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 84% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
This company has changed a lot
This company has changed a lot, and it's a real shame. Previously, prices were available in Canadian dollars, but they switched to US dollars without notifying us. We now have to pay for shipping on small orders. The shipping prices are now incorrect, so all our recent quotes are wrong.
2 czerwca 2026
Odpowiedź od Customgenie
Hi Guy,
Thank you so much for taking the time to share your feedback. We understand how frustrating these changes have been, and we really appreciate you reaching out to us.
Our Customer Service team has already connected with you to provide a short-term solution while we address the pricing and shipping concerns.
We genuinely value your business, and we're committed to working through this with you and improving your experience with us.
Great Customer Service
8 czerwca 2026
Odpowiedź od Customgenie
Thank you so much for the kind words! We're glad our team came through for you. We appreciate you choosing Custom Genie, and we can't wait to work with you again.
Got wrong size of my stickers wanted…
Got wrong size of my stickers wanted medium size and got the size of pimple patches so upset
31 maja 2026
Odpowiedź od Customgenie
Hi Monique, Thank you for bringing this to our attention.
Our Customer Service team has already reached out to discuss what happened and find the best way forward. We want to make sure everything is handled correctly for you.
We truly appreciate your patience and for giving us the opportunity to make this right.
Awesome service & product
I had to reset my account with Customgenie and get my artwork added. Diego Reyes was awesome to work with. I got my password reset and was able to place an order. Unfortunately, I misspelled one of the names. They were able to make the correction for me.
29 maja 2026
Odpowiedź od Customgenie
Thank you for the kind words! We're glad Diego was able to help you get your account set up and your artwork added. It's great that we caught that misspelling and made the correction for you.
We appreciate you trusting us, and we can't wait to work with you again.
I absolutely hate the conversion from…
I absolutely hate the conversion from Name Badges international to Custom Genie. Ordering is more cumbersome, as is paying. I gave them one more shot. Non responsive to an email request after several days. Will be looking elsewhere to order what I need.
4 czerwca 2026
Odpowiedź od Customgenie
Thank you for your feedback. We understand that the transition from Name Badges International has been frustrating, and we sincerely apologize for the delay in responding to your email. This is not the level of service we strive to provide.
We take your concerns seriously and would like the opportunity to make things right. Our Customer Service team has already reached out to you by email to better understand what happened and address each of your concerns.
We appreciate your feedback and the opportunity to improve. We hope to regain your trust and have the chance to work with you again.
very difficult to place the order
very difficult to place the order. My english is not too good and I had a hard time finding out how to fill the form. I had to go through chat to have some cues and even then, it wasn't easy to understand. I sent an email with our logo, names list and the details of what we wanted but it seems that I also have to fill the form on line. Even now, I am still note sure if my order will be taken care correctly :(
1 czerwca 2026
Odpowiedź od Customgenie
Hi Nathalie,
Thank you for your feedback.
We have received your comments and are reviewing the information associated with your order. A member of our Customer Service team will contact you directly to confirm the details and answer any questions regarding the order process.
We appreciate you taking the time to share your experience.
I had an account with NBi and…
I had an account with NBi and customgenie had no sign in area on their home page?
28 maja 2026
Odpowiedź od Customgenie
Thank you for reaching out! The sign-in is located in the upper right corner of our homepage. If you need any help signing in, please reach out to our Customer Service team and they'll take care of you.
We appreciate you choosing Custom Genie.
Couldn't get anyone to reply back to my…
Couldn't get anyone to reply back to my concerns
13 maja 2026
Odpowiedź od Customgenie
Hi Doris,
Thank you for your feedback, and we sincerely apologize that you didn't get a response. We appreciate you taking the time to share this with us.
We sent you an email yesterday to follow up on your concerns. Once you get back to us, we'll make sure to prioritize your situation and get you the support you need.
We appreciate your patience, and we look forward to hearing from you.
Thanks for choosing Custom Genie.
Products came out exactly like I…
Products came out exactly like I designed them - no guesses on qaulity
13 kwietnia 2026
Odpowiedź od Customgenie
Hi Peter, thanks so much for the feedback!
We're really glad the products came out exactly as you designed them. That's what we're all about.
We can't wait to work with you again!
I had issues with my pen customization
I had issues with my order. I contacted support through chat, and they were quick to test and confirm that they had a problem on their side, and they would look into it and contact me by email. He ended up following through and contacting me once it was working correctly. This type of support and willingness to admit being wrong and fixing it quickly is what causes me to trust a company with my money and time.
20 maja 2026
Odpowiedź od Customgenie
Hi Judith, thanks so much for this feedback. We're really glad you had this experience with our team.
It means everything that we were quick to acknowledge the issue, own it, and follow through to make it right. That's exactly the kind of support we want to deliver every time.
We truly appreciate your trust in Custom Genie, and we can't wait to work with you again!
Daniel was VERY helpful.
18 maja 2026
Odpowiedź od Customgenie
Hey Janet, thanks so much for the feedback!
We're really glad Daniel was able to help you out.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Old site so much better
I have ordered from Name Badges International for years. This new site is painful to use. Please make adjustments for easier ordering.
Please add a field for PO numbers also as most ASI members need this information for billing.
12 maja 2026
Odpowiedź od Customgenie
Hi Kelli,
Thank you for your feedback. We sincerely apologize that your experience hasn't been as smooth as expected. We understand the frustration, and we take your feedback seriously.
We've noted your feedback and are passing it along to our team.
We appreciate your patience.
Thank you for choosing Custom Genie.
Odpowiedź od Customgenie
Hey Douglas,
Thanks for the feedback!
We're really glad the website was easy to use and the stickers turned out great. We can't wait to work with you again!
Great customer service!
23 kwietnia 2026
Odpowiedź od Customgenie
Thank you for the kind words. We appreciate your support and are glad you had a great experience with us.
Seamless and easy
Seamless and easy. I do wish I didnt have to get a coupon code as a distributor, but overall it was still a simple process.
28 kwietnia 2026
Odpowiedź od Customgenie
Thanks so much for the feedback!
We're really glad the process was seamless and easy for you. We appreciate your input and we'll take it into account, we're always working to improve and make things even better for our distributors.
We can't wait to work with you again!
Great customer service!
28 kwietnia 2026
Odpowiedź od Customgenie
Hey Audri, thanks so much for the feedback!
We're really glad our team came through for you.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Did not follow the specific special…
Did not follow the specific special request you guys sent me the wrong name on my tags I ordered
4 kwietnia 2026
Odpowiedź od Customgenie
Hi Angel,
Thank you for bringing this to our attention. We sincerely apologize, that's not our standard. We want to address this and get you the correct badges right away.
We've already reached out to you directly. Once you get back to us, our team will work with you to ensure everything is corrected and produced exactly as you expect.
Thank you!
Odpowiedź od Customgenie
Hi Tianna,
Thank you for bringing this to our attention. We sincerely apologize for the delay on your return request. We want to review this as soon as possible.
We've already reached out to you directly to support you through the return process. Once you get back to us, we can figure out the best way to help you and make sure this is handled correctly.
Thank you for your patience.
Super easy to load my logo info onto…
Super easy to load my logo info onto the name badge that I wanted. Thank you!
24 kwietnia 2026
Odpowiedź od Customgenie
Hey Starlene, thanks so much for the feedback!
We're really glad the process was smooth and easy for uploading your logo. That's exactly what we're going for.
We can't wait to work with you again!
Odpowiedź od Customgenie
Hey Dale, thanks for the feedback!
We're really glad the stickers and delivery both came through for you.
We can't wait to work with you again!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.