Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I ordered a gorgeous dress in an XS but realized that was a mistake and requested to change the size to a small, all while needing the dress within a specific timeframe. Cult Mia concierge (customer s... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My experience with the Demi dress from Gabriella was absolutely wonderful. The dress, the fabric, and the tailoring were all excellent. I find the dress incredibly elegant. I'm so happy I chose this D... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

CULT MIA’s customer service is exceptionally attentive, supportive and responsive. They truly try their best to accommodate and support customer requests. It’s been wonderful dealing with them. Thanks... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

They have great stuff, but I had an awful experience when trying to return a $600 skirt. I processed the return 2 days after receiving it and was told the item was not eligible for return, when their... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Projektant mody

Napisane przez firmę

Global fashion platform. Local independent designers. CULT MIA is no ordinary cult, because you're not ordinary. So why should your wardrobe be? We're constantly scouting around the globe, searching for your next favourite brand. Be in the know about everything cool and unknown. As a platform, we curate conversation-starting pieces you’ll love now, and 20 years from now. This is power dressing with staying power. Clothes woven with stories to be owned, told and strutted down the street. No copycat collections. No blink-and-you-miss it trends. Always ethical, and always putting individuality first. Because good fashion tells a story, but great fashion helps you explore your own


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

144 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very different and original style

Very different and original style. Authentic pieces. Arrived in time

3 czerwca 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Thank you for taking the time to share your shopping experience. We're thrilled to hear that you appreciate the unique and authentic style of our pieces from our designers. We hope you have a lovely day.

Oceniono na 5 z 5

Have loved every product I’ve received…

Have loved every product I’ve received from Cult Mia. Very good quality and unique bags

2 czerwca 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Thank you so much for your kind words and for sharing your experience. We hope you have a lovely day.

Oceniono na 5 z 5

Quality products, fast shipping

Very seamless order processing and quick shipping. Products delivered are of high quality and appear as they look on the website.

14 czerwca 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Thank you so much for your kind words and for sharing your experience. We hope you have a lovely day.

Oceniono na 5 z 5

My go-to for special finds

I've been shopping at Cult Mia for years now. Have always found top curation, discovering new designers and pieces unlike many other platforms. I love being able to shop around the world from the click of a button, receiving such unique items always a delight!

8 czerwca 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Thank you for taking the time to share your shopping experience. We're delighted to hear that you've enjoyed discovering new designers and unique pieces through Cult Mia over the years. We're excited to continue bringing you curated fashion from around the world. We hope you have a lovely day.

Oceniono na 5 z 5

I’ve been shopping from Cult Mia for a…

I’ve been shopping from Cult Mia for a few years now and they never disappoint. They have thoughtfully curated pieces that are top quality and in some cases personalized. I LOVE being able to support emerging international designers from around the world and a platform run by women. I am always complimented on my accessories from Cult Mia :) highly recommend!!!

27 maja 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Thank you so much for your continued support and kind words! We're delighted to hear you love our curated pieces and appreciate our mission. We hope you have a lovely day.

Oceniono na 5 z 5

I like shopping here over some of the…

I like shopping here over some of the other sites because of the unique designs. I've had a good experience and am glad to have options other than the standard department store designers or when I travel to discover new designers. Once an item didn't fit and I was able to exchange it for a different dress that ended up fitting much better for a wedding. All around good experience.

28 maja 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Thank you for taking the time to share your shopping experience, we're glad to hear you loved your piece. We hope you have a lovely day.

Oceniono na 5 z 5

Designer discovery with excellent quality & support

I love discovering new brands on Cult Mia. I was worried about fit (as I ordered from a few different designers that I had never tried before), but the sizing charts and customer service support was extremely helpful. I was even offered a made-to-measure option where I shared my measurements for the perfect / exact fit for a dress I ordered to attend a black tie wedding! Quality & service was spot on for the luxury experience I was hoping for.

17 maja 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Thank you for taking the time to help improve our shopping experience. We're so glad to hear you loved your piece. We hope you have a lovely day.

Oceniono na 5 z 5

Went looking for a gift for my wife for…

Went looking for a gift for my wife for our anniversary. Wanted to find something unique as she’s a little picky. Found enough for the next ten birthdays anniversaries and valentines days. Delivery quick. Quality great. Very happy wife.

12 kwietnia 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Thank you for taking the time to help improve our shopping experience. Please don't hesitate to reach out to us if you need any assistance with any future gifts, we would love to help. We hope you have a lovely day

Oceniono na 1 z 5

Im not happy that reviewed all those…

Im so happy that reviewed all those comments before buying anything from them Thanks god Just don't wanna go through the stress

10 maja 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Hi Nigar, we're sorry to hear you have not purchased anything with Cult Mia. We would be more than happy to assist you with any questions or concerns you may have with any of our products. Please reach out to our Cult Concierge at customercare@cultmia.com or you can call us at +447553157081, we're available from 9 am - 6 pm BST.

Oceniono na 1 z 5

Shipment delayed, no tracking

I ordered a top three weeks ago, expecting it to arrive as stated on the website (April 22-30). It just shipped yesterday, and although I could click the tracking number, nothing will show up otherwise and updates are turned off for the top on my Shop app. I paid $350 and was expecting quicker, more efficient service. I will not be purchasing from here again; it is a very inefficient way to support small businesses.

14 kwietnia 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Hi Kate,

We're so sorry to hear about your experience shopping with Cult Mia.

We have just reviewed our records and can see our customer care team have responded to you.

Please reach out to us if we can be of any assistance in the future.

Oceniono na 1 z 5

Item was not delivered

I purchased an item and upon receiving the package, it was empty. It had been opened with a knife and the item was removed. Contacted customer support and no response was provided. This company does a disservice to the small businesses and alleges that it supports.

10 lutego 2024
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Hi Rhachell,

We're so sorry to hear about your experience shopping with Cult Mia.

We have just looked back through our records and can see our customer care team were able to help resolve this for you.

Please reach out to us if we can be of any assistance in the future.

Oceniono na 1 z 5

Please don’t waste your money

Please don’t waste your money. I ordered two very expensive dresses from this company on the 18th October. The first was delivered relatively timely but the quality is almost certainly not worth the price tag and the second has still yet to be delivered. I have chased and still not received a response. I have now requested a full refund. This level of customer service is atrocious for what is being pegged as a higher end retailer.

18 października 2023
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Hi Sharon,

We're so sorry to hear about your experience shopping with Cult Mia.

We have just looked back through our records and can see our customer care team were able to help resolve this for you.

Please reach out to us if we can be of any assistance in the future.

Oceniono na 1 z 5

£850 and nothing to show for it

£850 and nothing to show for it.
I ordered two bridemaids dresses (£425 each) in August and only one arrived. After some back and forth with Cult Mia, they then advised that there had been an error on their system & they had sold the second dress when it was not in stock.
I am still struggling to get clarification on whether I will receive a refund for the £425 dress I bought that didn't exist. I am also now needing to get two new bridesmaid dresses, so have no use for the original dress I purchased, as I will need to buy two different dresses. Cult Mia have not given an outcome as to whether I am able to return an unworn dress with tags, that is only unsuitable due to their error.
I am starting to come to the conclusion that this is a scam website. As someone who worked in the retail sector for 10 years, and has been in customer services for nearly 20, this is extremely poor service at best, and fraud at worst.

18 października 2023
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Hi Megan, we're so sorry to hear this. A member of our customer care team has been in touch to help resolve this for you.

Oceniono na 5 z 5

Excellent Customer Service

I recently ordered a expensive dress and I hadn't checked the website if it was legit or not. I got worried so i emailed them asking when it would be dispatched so I could check if I would get a tracking number. I got a reply within 48 hours and they assured me and offered to speak to the designer on my behalf. Surely I received it its beautiful and I am very happy with it. The only thing I am not too happy with is the kind of crystals the designer used but its a taste/opinion thing

9 października 2023
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Thank you for taking the time to help improve our shopping experience, we hope you have a lovely day.

Oceniono na 1 z 5

Order never arrived

I ordered a bikini from the brand on the 29th June and am still waiting for an update on when this will arrive. The brand are ignoring my emails and not giving me a refund. I expected more from a brand who are selling expensive designer products. Don't shop with this brand!

29 czerwca 2023
Opinia niezależna
Logo CULT MIA

Odpowiedź od CULT MIA

Hi Gini, we are so sorry to hear this. A member of our team has reached out to you via email to resolve this for you as soon as possible.

Oceniono na 1 z 5

No return service ???!!

I received 3 items yesterday and one item is too small .i requested a return label and have received an email stating my return request is "under review " Surely I should not have to wait indefinitely for a simple return label .Particularly as there is a 14 day return policy and I have followed up with an email to customer services to receive an automatic response stating that all emails will be dealt with in 48 hours !
I am leaving the country today and need to return the item but am unable to do so .Not good service

13 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

£655 down the drain

Can’t review with zero stars. Dress ordered size 10/M, dress arrived clearly a size 12/14 and way too big. Couldn’t exchange or return as was told it was “last season” (yet still on sale on website) & made to order (yet clearly made to the wrong size so not my fault)….and the whole thing cost me £655 YES £655 incl import duty!!!! I will never use or recommend this site again.

28 września 2022
Opinia niezależna
Oceniono na 1 z 5

Zero Customer Service

Zero Customer Service - please be careful when purchasing from this company!
Ordered a pretty expensive dress £180 which arrived when I was on a business trip, on my return I ended up having to self isolate with Covid for 10 days.

When I eventually managed to get the package to try it on, the dress was too small

Asked for a return label which was 5 days out of their return window and was advised I had missed the time and would need to keep the dress - no offer of credit note or to exchange for a larger size.

The customer service was extremely poor, they continually repeated terms and conditions and did not have any understanding for the situation I was in. They seemed ok to leave me with a piece of clothing they know doesn’t fit me, and didn’t seem to care at all!

I will not be ordering from them again and would not recommend them to anyone.

Such a shame as some of their products are quite different and nice.

20 kwietnia 2022
Opinia niezależna

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