Cue & Case Online UK Store Recenzje 1238

Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The items ordered were delivered in great time and packaged securely. Any questions I had were answered clearly, concisely and also quickly. A great company to use, will definitely be buying from them... Zobacz więcej

Oceniono na 5 z 5

Clear, informative website. Excellent service. Ordered a Pro147 cue and hard case set on Friday morning with standard delivery and it arrived late morning on Monday! I’m a beginner and this is the fi... Zobacz więcej

Oceniono na 5 z 5

I am delighted with my orange Pro147 cue and case. A significant improvement on club cues and a pleasure to play with. The range of cues at Cue and Case is outstanding. Delivery was well within es... Zobacz więcej

Oceniono na 5 z 5

Our original order went missing with Royal Mail so we had to contact the company with regards to our options. They were incredibly speedy in dealing with our enquiry, gave us multiple options. We deci... Zobacz więcej

Informacje dotyczące firmy

  1. Platforma sprzedażowa online
  2. Sklep z artykułami bilardowymi

Napisane przez firmę

We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 83% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

Replaced items

After speaking with them they resolved my issue and made my experience even better thank you.

6 listopada 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

Hi Connor, we're sorry for the experience that you had with your order. We replied to your original message but received no response, so we didn't know how to fix it.

When we did manage to get in touch, we sent out the rest of your order to resolve the issue. I have passed your feedback onto the warehouse to explore why this has happened.

Again, we are sorry for the inconvenience.
Dan C

Oceniono na 5 z 5

Customer service is great

My original order was missing an item but after contacting them a replacement was sent immediately without any quibble.
In my opinion we can all make mistakes, but it is how they handle the problem is a true measure of a good company.
Thank you for an excellent service.

27 października 2025
Opinia niezależna
Oceniono na 5 z 5

Cue & Case

Great choice of everything for cue sports. Easy to order, fast free delivery. Good communication. Excellent!

27 października 2025
Opinia niezależna
Oceniono na 5 z 5

These people do exactly as it says on the tin.…

These people do exactly as it says on the tin! From order to delivery.To be able to play pool with my Grandchildren in a small area is brilliant. No more of that awkward cuing.I had a small query and got a reply within 5 minutes.👏 Looking forward to getting more from these delightful people.

30 października 2025
Opinia niezależna
Oceniono na 5 z 5

The best customer service

I hadn't heard of this company before but saw a logo on a pro snooker player and gave them a Google. I wanted to buy a new cue and case.

Massive selection on their site, all in different price ranges. I ordered a cue but the following day realised that I'd ordered a pool cue, rather than a snooker cue.

Gave them a call and spoke to Amir. He reassured me it was not a problem as the cue had not been dispatched. He told me to choose another one and email him the link, which I did. Shortly after, I received confirmation that my new choice had been dispatched!

Delivery was by a courier which could be tracked. The cue and case arrived very well packaged. Quality of both the cue and case are excellent. I have played a few frames of snooker now and it has definitely improved my game. I was slightly anxious about ordering a cue online but am so glad I did. Prices were very competitive compared to other sites but it was the customer sevice that blew me away. Amir is a credit to his company. I'd not hesitate to recommend them. Excellent

24 października 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent range of products - highly recommended

I'm on Cue & Case's mailing list and was notified about a particular cue I was interested in. Ordering was very straight forward and deliver took a couple of days. I have used Cue & Case several times now as they offer an excellent range of products at a reasonable price and deliver them very quickly and efficiently. I would highly recommend them.

15 października 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

Thank you, Richard! We’re thrilled to hear you’re happy with your cue and our service. We really appreciate your continued support and look forward to helping with your next cue room upgrade!
– Dan

Oceniono na 5 z 5

Good value and safely delivered cue case.

Previously bought a Taom V10 chalk via a "large company that may have a river connected to their name" and that order was fulfilled by these guys. Then needed a new case big enough for my break cue and 2 piece cue (as well some cue balm) so ordered that direct as I like supporting "the little guys" whenever possible. Good value, turned up quickly and very safely packaged too. Wouldn't hesitate to use again.

16 października 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

Thanks so much, Chris! We’re delighted you chose to shop with us directly — supporting small UK businesses like ours means a lot. We’ll be ready whenever you need your next cue room essential!

Oceniono na 5 z 5

Amazing service

Second time using Cue & Case Online. Love this place. Great website, very easy to navigate. Really competitive prices and super fast delivery. And the sweet surprise included in the delivery is a really nice touch. Thanks again 🙏.

1 października 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

Thank you, Ronald! We’re so glad you loved your order (and the sweet surprise 😊). It’s great to know you’ve had such positive experiences with us — we can’t wait to welcome you back again soon!
– Dan

Oceniono na 5 z 5

The ordering process was easy to…

The ordering process was easy to implement and they had what I wanted, would definitely use again when i order my next cue .

14 października 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

Thank you, Richard! We’re pleased your order went smoothly and that you found what you needed. We’ll be here when it’s time for your next cue — good luck with your game!
– Dan

Oceniono na 5 z 5

Cues arrived safely well packaged and…

Cues arrived safely well packaged and delivered on time

17 października 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

Thank you for your feedback, Chris — we’re really happy everything arrived on time and in perfect condition. Wishing you plenty of great games ahead!
– Dan

Oceniono na 5 z 5

Fast delivery and quality items

9 października 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

Thanks, David! Great to hear you’re pleased with the quality and speed of delivery — that’s exactly what we aim for. Hope to serve you again soon.
– Dan

Oceniono na 5 z 5

Excellent

Excellent, first time ordering, highly recommend them. 👌

13 października 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

Thank you so much for your kind words! We’re thrilled your first experience with Cue + Case was a great one — we look forward to welcoming you back again soon.
– Dan

Oceniono na 5 z 5

I order the 3/4 cue use which arrived…

I order the 3/4 cue use which arrived quicker than it stated when I ordered. The Case was as advertised and I especially was pleased to get it whilst on sale.

10 października 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

Thanks, Shaun! We’re delighted your order arrived even sooner than expected and that you caught it in the sale — enjoy your new case!
– Dan

Oceniono na 5 z 5

Every thing went very well no…

Every thing went very well no complaints from me whatsoever the item is nice gives me joy to use

19 października 2025
Opinia niezależna
Logo Cue & Case Online UK Store

Odpowiedź od Cue & Case Online UK Store

We’re so pleased to hear that, Mr Lammie! Thanks for taking the time to share your feedback — we hope your new item brings you many enjoyable games.
– Dan

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