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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I've always has a really good online experience with Crystals & Co. Recently I broke one of their earings and was directed to their workshop in Churchtown where is was fixed without hesitation and wit... Zobacz więcej

Oceniono na 1 z 5

Postman handed us a card (England) stating that I need to pay £52 import duty. Have contacted Crystal & Co to ask why it’s so high as the calculator states £40. I have asked for an explanation. Nothin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have ordered presents for friends and family on numerous occasions because they always arrive quickly and in beautiful gift wrapping. The owners sometimes include little personal notes too which is... Zobacz więcej

Oceniono na 5 z 5

I was given a set from my son but the necklace was very tight, I contacted crystal and Co and the very nice Lucy told me I could return the set and pick another set with longer length. Every one of m... Zobacz więcej

Informacje dotyczące firmy

  1. Producent biżuterii

Napisane przez firmę

Established in 2009, the Crystals and Co team believe that life is fun and your jewellery should say a lot about who you are, whether big and bold or delicate and gold! Crystals & Co. want to empower women to play with fashion trends and make a shining statement through jewellery.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

37 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fabulous for Gifting

I have ordered presents for friends and family on numerous occasions because they always arrive quickly and in beautiful gift wrapping. The owners sometimes include little personal notes too which is a lovely touch. They're a great Irish company to order "wow factor" gifts from and always a go-to for me around Christmas because they specialise in statement pieces and tasteful bling. Love them!

13 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Great customer service!

Lost one of my earrings in the floorboard at home and couldn't get it out. My mam had purchased them for me and so she emailed the company and they sent me out a replacement pair. Excellent customer service, will definitely use them again !

13 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Issue with purchase

I had an issue with a purchase and contacted Crystals & Co who responded immediately with an amazing positive response. They sorted the issue immediately and kept me informed of the process along the way. A hugely positive experience, thank you 🤩

6 maja 2024
Opinia niezależna
Logo crystalsandco.com

Odpowiedź od crystalsandco.com

Thanks for this lovely review it means to much to us Valerie! xxx

Oceniono na 5 z 5

Met the girls in Lisa’s pop up shop

Met the girls in Lisa’s pop up shop, I have made quite a few purchases from them and love there stuff, had an issue with the back of one of the earrings and I explained it too them they couldn’t have been more helpful gave me new backs and told me to let them know if they were ok and would change the earrings if needed. Will definitely be purchasing from them again.

20 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

HIDDEN ASTRONOMICAL IMPORT DUTY TAX

Postman handed us a card (England) stating that I need to pay £52 import duty. Have contacted Crystal & Co to ask why it’s so high as the calculator states £40. I have asked for an explanation. Nothing. The post man said he’d never seen an amount that high. Really bad customer service. Also, they can do something to knock VAT off at their end which I don’t think they have done. I would avoid buying from them unless you’re aware of how much import tax you’ll be paying

1 maja 2024
Opinia niezależna
Logo crystalsandco.com

Odpowiedź od crystalsandco.com

Hi Lindsey, sorry for the delay in getting back to you with this review. Since Brexit the import duties have really been crazy and we did notice your Royal Mail service adding handling fees on top of it which we also feel was unfair. Unfortunately this isn't something which we had control over. However we're happy to say that we have taken this on board and since rectified it and are now also shipping from the UK. There will now be no fees for any UK orders going forward and we are happy to give you free shipping on any future orders with us. Feel free to mail us any time and we'll give you a code xx

Oceniono na 1 z 5

Great customer service

Great customer service. Rectified an issue I had with earrings and replaced them quickly, greatly appreciated.

27 grudnia 2023
Opinia niezależna
Logo crystalsandco.com

Odpowiedź od crystalsandco.com

Hi Denise! Thanks for your lovely review.. we think maybe you pressed the 1 star button instead of the 5? Would mean so much if it would still let you change or delete it as it would really fix our rating? Lots of love, Team C&CO xx

Oceniono na 5 z 5

Amazing service fast Best Trustworthy company

Amazing service fast , quick to email back . Highly recommended. Also I got a lovely surprise when my beautiful raw cut rose quartz arrived today I also received another crystal inside a little red bag to say thank you .And some sweeties . It's the little things , I wish I knew about this company earlier just lovely trustworthy people . Thank you

4 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

I was thrilled to order two pairs of…

I was thrilled to order two pairs of Crystal and co earrings. I contacted them when the earrings didnt come after a few days, to be told that it was now an An Post problem , but in order to help , the girl I communicated with through their social media , told me she will try her best to locate the earrings , but every time insisted the problem wasn't them but An Post . I told this girl My Contract was with Crystals and co and not an post, however I continued to wait. Some of my messages were just ignored. in the end the earrings came in 11 days all the way from Dublin to Cork...I will never buy anything from crystals and co again. The way it was handled was less than satisfactory. I dont ever write a bad review but on this occasion it was warranted

7 lutego 2024
Opinia niezależna
Logo crystalsandco.com

Odpowiedź od crystalsandco.com

Hi Julie! We are very disappointed to see our first bad review but appreciate the feedback. After reviewing all of our correspondence with you we can see that this was resolved. We escalated this case for you to our An post business manager who confirmed the delay was unfortunately due to a warehouse problem after a bank holiday. We worked hard to get this pushed forward for you. You could see from your An Post tracking number it was in their possession and it all went out on time our end. We chased this for you daily and kept you updated regularly via email. We apologise again for the delay but we can only do so much when your order leaves our premises and ensure this is an unusual occurrence, as An post is the countries most trusted delivery partner. We have thousands of happy customers so this is unfortunate xx

Oceniono na 5 z 5

Great service

Great service

I bought a couple of things for my girlfriend and she absolutely loved them.

The staff were so amazing to deal with and I’ll definitely be returning for future birthdays anniversaries and Christmas presents

18 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Couldn’t recommend them enough!

I had an amazing experience with crystals and Co I had purchased some gifts for my daughter and needed them to arrive next day and they made sure to make it there priority to get them out to me they were so lovely and helpful couldn’t recommend the girls more ! Will be repurchasing again as the customer service is not only great but the quality of products is amazing!

Sarah

4 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Absolutely obsessed with this brand

Absolutely obsessed with this brand! I have purchased from crystals and co many times before and have never had a problem with any of the pieces! Would 100% recommend this brand if anyone is looking to treat themselves to some gorgeous pieces ❤️

25 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing customer experience

Had an amazing experience dealing with the team from crystals & co. The team is so friendly and ordering couldn’t be more easy or efficient. Thank you.

8 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Ordered some gorgeous pieces for my…

Ordered some gorgeous pieces for my sisters birthday.
They arrived so fast and were amazing quality.
Already have my eye on a few more pieces that I will be ordering.
Highly recommend this company.

19 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent

Bought some beautiful jewellery for my Mum for Mother's Day.

Really happy with the presentation, and the products came much faster than I was expecting.

Will definitely be ordering again.

27 kwietnia 2023
Opinia niezależna

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