Betul, Kate, Ashley, in fact no matter who you speak to the sales and customer Service is outstanding. This is our first fly drive and cruise holiday and we had 2k questions we needed answers fo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Lisa is an excellent personal Cruise consultant. She is knowledgable, pleasant and helpful. Listens to your needs and queries and ensures she addresses them all . She makes the booking process enjoyab... Zobacz więcej
We needed to make alterations to our holiday itinerary, including a change of hotel in one of the destinations. Fortunately Betul, our wonderful cruise specialist, made the process extremely easy and... Zobacz więcej
Reakcja na opinię
I found that part of my itinerary for our upcoming holiday did not fit in with a special trip we had arranged. I contacted Kate and she has now managed to change our arrangements to fit in perfectly w... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Biuro organizujące wycieczki statkiem
- również w kategorii:
- Agencja podróży
- Agregator turystyczny
- Biuro podróży
- Przewozy statkiem
- Terminal dla statków
O Cruise2.com
Napisane przez firmę
Cruise2.com – Tailor-Made Cruise Holidays & Cruise Deals Since 2014
Cruise2.com is a specialist UK cruise travel agency creating tailor-made cruise holidays, cruise packages, and exclusive cruise deals for travellers looking for unforgettable experiences at sea. Since 2014, our experienced cruise consultants have helped thousands of customers book the perfect cruise holiday to destinations all around the world.
We work with some of the world’s most popular cruise lines including Norwegian Cruise Line, Princess Cruises, Celebrity Cruises, Cunard, Royal Caribbean, MSC Cruises, and Holland America Line to offer a wide choice of cruise ships, itineraries, and competitive cruise fares.
Whether you're planning a Mediterranean cruise, Caribbean cruise, Norwegian Fjords cruise, or an unforgettable world cruise, our team will help you find the perfect itinerary tailored to your travel preferences.
Popular Cruise Holidays We Offer
🚢 Cruises from Southampton – convenient departures from the UK
🌍 No-fly cruises for hassle-free travel from UK ports
🌞 Mediterranean cruises exploring Europe’s most famous destinations
🌴 Caribbean cruises visiting tropical islands and beautiful beaches
❄ Norwegian Fjords cruises with breathtaking scenery
🌎 World cruises and extended voyages across multiple continents
💰 Exclusive cruise deals and limited-time cruise offers
⏱ Last-minute cruises and short cruise breaks
Our cruise specialists also arrange family cruises, couples cruises, solo traveller cruises, and group cruise holidays to destinations across Europe, the Caribbean, North America, Asia, and beyond.
Why Book Your Cruise With Cruise2.com?
✔ Established cruise specialists since 2014
✔ Access to competitive cruise deals and special offers
✔ Expert advice on cruise ships, cabins, and itineraries
✔ Personalised service for first-time cruisers and experienced travellers
✔ Specialists in cruises from Southampton and no-fly cruises
As a proud member of The Midcounties Co-operative Travel Consortium, all bookings made with Cruise2.com are fully financially protected, giving you peace of mind when planning your cruise holiday.
Our experienced team is dedicated to providing excellent customer service, helping travellers choose the right cruise line, ship, and destination at the best possible value.
Customer Reviews
Thousands of travellers have trusted Cruise2.com to plan their cruise holidays. Read our customer reviews to discover why travellers recommend our friendly service and expert cruise advice.
⭐ Share your experience on Trustpilot and help other travellers discover Cruise2.com.
📞 Speak to our cruise specialists: 0203 884 2555
📧 Email: sales@cruise2.com
Best Cruise Deals at best Prices and Great Service
Napisane przez firmę
- We are committed to our customers
Expertise you can trust. Our senior UK sales and support specialists provide a bespoke, 5-star service experience, combining deep industry knowledge with a proactive approach to customer care."
Expertise you can trust
The "Trust-First" Approach
Expertly Guided. UK-Based. 5-Star Service.
We combine years of UK sales expertise with a commitment to 5-star customer support. Our local team doesn't just provide answers; we provide solutions, ensuring every customer feels heard, valued, and supported at every step.
The Professional Approach
Premium UK Support & Sales Expertise
Driven by a veteran UK-based team, we pride ourselves on delivering a 6-star service experience. From initial inquiry to after-sales care, our deep industry knowledge and local presence ensure a seamless, high-quality journey for every client.
The Short & Sharp (Best for Mobile)
UK-Based Excellence
Experience the difference of a 6-star service. Our seasoned UK sales and support specialists offer localised expertise and dedicated care, setting the gold standard for customer satisfaction.
Dane kontaktowe
Suite 248 Rye House, 161 High Street Ruislip , HA4 8JY, Middlesex , Zjednoczone Królestwo
- 0203 884 2555
- wecare@cruise2.com
- cruise2.com
The Cruise2 Concierge Collection
4,9
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 85% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great company to deal with
From the initial enquiry and booking with Zac and then help from Emma and Ashley when we had difficulty checking in with Air China, could not have been more impressed with how helpful they all were. The holiday was amazing and everything was delivered as promised 4 flights, 2 hotels, 12 night cruise and 4 transfers. Would not hesitate to use cruise2.com as they put together everything for a wonderful/stressless holiday. Can't thank you enough for your amazing work. Regards Sheila Lomax
9 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Sheila,
Greetings from Cruise2!
We are sincerely honoured by your glowing words of appreciation. It is immensely rewarding to know that every aspect of your adventure unfolded exactly as planned, allowing you to relax and savour a truly effortless travel experience. Your trust and recommendation are among the finest compliments we could receive 🌍⛵.
Warm Regards,
Team Cruise2
Celebrity Cruise Top Notch
The booking process was easy. The cost of the cruise and stay in Tokyo was very reasonable. All transport was arranged between transfers. The ship Celebrity Millennium was 1st Class. Service. Food, Entertainment all top notch, No complaints. Will definitely use Celebrity cruise line again.
1 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Brian,
Greetings from Cruise2!
Thank you for your splendid 5⭐ review. We are delighted to hear you enjoyed the seamless arrangements, excellent value, and your first-class experience aboard Celebrity Millennium. It is wonderful to know the service, food, and entertainment all exceeded expectations, and we look forward to assisting with your next Celebrity Cruises holiday.
Warm Regards,
Team Cruise2
Poor organisation and hassle.
When you book through this company don’t expect a smooth running holiday.
The day after booking the agent contacted me to say that there were now no places on the Bernina Express, a key part of the holiday. He asked me to book it myself and refunded me with more than I had paid for this element, if I could book it.
I did this but then found that the date was changed on three occasions, hassle to sort it all out over a period of months.
The flights were also changed, a few months afterwards, to times that were much later in the day on both departure and return dates.
Even the lovely cruise wasn’t free of problems but this was no reflection on the Oceania line, who were excellent. Yet again the company changed the pick up transfer time in Venice from 11.00 to much later that day. Thank goodness that one person, Kevin, actually took responsibility and returned the pick up to 11.00 am. If he hadn’t we would haven been waiting for much longer for our taxi to take us to the airport for an evening flight.
Unfortunately, our documentation showed, as did that of other passengers, that we were to be picked up from Venice port. The cruise ship actually docked at the Fursina terminal!
More hassle contacting the taxi firm, they confirmed that they knew that we were to be picked up from Fursina. Sadly, no-one at Cruise2 took the time to let us know that the ship was docking elsewhere or that the taxi company knew about the new arrangements.
As a result there were lots of stressed people trying to understand what was going on and quite a few took taxis from the terminal rather than risk the taxi not collecting them or them missing a connection.
When we booked we, like others we spoke to, were impressed by the five star reviews.
However, in our view organisation was very poor from start to finish. Elements of the holiday were very good but the amount of aggravation cast a cloud over the whole trip.
No-one that we spoke to would consider using Cruise2 again and I can only say that if you do use this company then be aware that things may well not run smoothly.
We expected that things would be well organised, at our age the last thing we need is to spend part of our time trying to resolve problems.
We can only give the company two stars.
8 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Mr. Brackley,
Greetings from Cruise2.
Thank you for taking the time to share your feedback. We are sorry to learn that certain aspects of your holiday did not meet your expectations.
We have responded to you directly by email, providing an update and addressing the concerns you raised.
We are pleased to hear that you enjoyed your Oceania cruise and appreciate you bringing these matters to our attention. If you feel our correspondence has satisfactorily addressed your concerns, we would be grateful if you would consider updating your review.
Warm Regards,
Team Cruise2
Kevin responded quickly to my request…
Kevin responded quickly to my request and dealt with my query at the same time.
21 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Carol,
Greetings from Cruise2!
Thank you for your gracious 5⭐ review. We are delighted to hear that our customer care team responded promptly and was able to assist with your query efficiently. Your kind feedback is truly appreciated.
Warm Regards,
Team Cruise2
Good folllow up service
Good folllow up service. Helpful and knowledgeable representatives.
Thanks
21 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Tracey,
Greetings from Cruise2!
We are truly grateful for your magnificent 5⭐ review and your wonderfully kind words. It is delightful to know you were pleased with the attentive follow-up service and found our representatives both knowledgeable and supportive throughout your journey with us.
Warm Regards,
Team Cruise2
Very helpful changing flights
My friend and I decided not to risk stopping at Dohar en route to Australia and really appreciate the effort Paul put in to find us the overnight flight connections that allow us to have a couple of days in Singapore instead, without getting too expensive. Really nice bloke who wanted to get it right for us.
20 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear L Jones,
Greetings from Cruise2!
Thank you for your wonderfully thoughtful feedback ✨ We’re delighted that our team could carefully refine your travel arrangements, securing more comfortable overnight connections and the added pleasure of time in Singapore, all whilst keeping everything beautifully balanced and cost-effective 🌏✈️🍸 Providing personalised service with genuine care and attention to detail is something we take immense pride in.
Warm Regards,
Team Cruise2
Odpowiedź od Cruise2.com
Dear Barry,
Greetings from Cruise2!
We are truly honoured by your gracious appreciation ✨ Delivering refined customer care, seamless service, and meticulously curated travel experiences lies at the very core of the Cruise2 philosophy 🌍🛳️ Your kind words are immensely valued and serve as a wonderful reminder of the excellence we continually strive to provide.
Warm Regards,
Team Cruise2
Amazing customer service!!
Sam has been amazing requested an upgrade to a balcony in Alaska cruise he really went above and beyond to secure this for us. Go in two days very happy customer would highly recommend booking with Cruise2. Thank you Sam you have made my big birthday holiday special now !!
15 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Julie,
Greetings from Cruise2!
Thank you for your truly glowing feedback ✨ We’re absolutely thrilled that our team could go above and beyond to secure your balcony upgrade, adding an extra touch of magic to your upcoming Alaska birthday cruise 🏔️🛳️🎉 Knowing we’ve helped make such a special celebration even more memorable means the world to us, and we wish you an extraordinary voyage filled with unforgettable moments.
Warm Regards,
Team Cruise2
Japan
Had some queries on the cruise part of the trip, these were looked into by Ashley, who rang me back with the information. She also forwarded my travel documents to me which I downloaded. she was very efficient and helpful. as was Zak with our initial booking.
14 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Mick
Greetings from Cruise2!
Thank you for your wonderful feedback ✨ We’re delighted to hear that our team provided such attentive and efficient assistance throughout both your booking and pre-travel preparations for your Japan adventure 🌸🛳️ From promptly clarifying your cruise queries to ensuring your travel documents were seamlessly delivered, it’s our pleasure to make every stage of your journey feel smooth, reassuring, and effortlessly organised.
Warm Regards,
Team Cruise2
Its good to speak to a real person and…
Its good to speak to a real person and not AI. Betul was knowledgable and very helpful and made our booking easy and friendly. Many thanks.
14 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Garry,
Greetings from Cruise2!
Thank you for your delightful feedback ✨ We’re so pleased to hear that our team provided the personal, knowledgeable, and reassuring service that made your booking experience both effortless and enjoyable 🌍📞🛳️ We truly believe that genuine human connection, paired with expert guidance, creates the finest travel experiences.
Warm Regards,
Team Cruise2
Ashley solved my issue very efficiently.
5 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Martin,
Greetings from Cruise2!
Thank you for your valued feedback ✨ We’re delighted to know that our team resolved your concern with such efficiency and professionalism, ensuring a smooth and hassle-free experience 🌍✈️ Providing prompt and dependable support is always our utmost priority.
Warm Regards,
Team Cruise2
We had a query about our booking
We had a query about our booking. Kate responded very promptly. Was very helpful
11 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Mark,
Greetings from Cruise2!
Thank you for your kind feedback ✨ We’re delighted to hear that our team provided such prompt and attentive assistance in resolving your booking query 🌍📞 Delivering swift, courteous, and reassuring support is something we take great pride in, and your appreciation is truly valued.
Warm Regards,
Team Cruise2
Too helpful for words
I dealt with 2 staff members during my booking process. Zack initially and then Kate after I had the paperwork. They couldn't have been more helpful.
Zak was great and creating the perfect holiday after I explained the experience I was looking for, even coming up with additional ideas. He didn't even blink when right at the last minute I asked him to add an additional person, but came up with a perfect solution.
After receiving the paperwork (although this didn't go 100% smoothly), Kate was great at answering all my queries and finding the perfect solution to my concerns.
I only hope the actual holiday is as customer focused.
9 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Suzy,
Greetings from Cruise2!
We are truly honoured by your generous feedback ✨ It’s wonderful to hear that our team provided such attentive and solution-focused support throughout every stage of your booking, transforming even last-minute changes into a seamless experience 🌍✈️🛳️ Creating tailor-made holidays with genuine care and dedication is exactly what we strive for, and we’re delighted to have been part of planning your upcoming adventure.
Warm Regards,
Team Cruise2
Excellent service
Sam was brilliant as he sorted out a problem with my check in and boarding pass, needed for today!
8 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear David,
Greetings from Cruise2!
What an absolute pleasure to receive your glowing commendation ✨ We’re delighted that our team could swiftly resolve your check-in and boarding pass concern, ensuring your travels began with ease and complete peace of mind 🛫🌍 Delivering refined, dependable service exactly when it matters most is what we pride ourselves on.
Warm Regards,
Team Cruise2
Betul was great!
Betul was great!! we are a group so a lot of back and forth with changes but Betul dealt with everything very smoothly, highly recommend her.
6 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Bill,
Greetings from Cruise2!
Thank you for your gracious feedback ✨ We’re absolutely delighted to hear that our team handled all the arrangements for your group booking with such seamless efficiency and care, ensuring every change was managed effortlessly and professionally 🌍✈️🚢
Warm Regards,
Team Cruise2
Ashley answered and resolved my queries…
Ashley answered and resolved my queries quickly and efficiently. Excellent service ☺️
5 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Linda,
Greetings from Cruise2!
Thank you for your splendid feedback ✨ We are truly delighted that our team delivered swift, seamless, and impeccably professional assistance, ensuring your journey with Cruise2 began with the exceptional standard of service we pride ourselves on 🌍✈️🚢
Warm Regards,
Team Cruise2
I needed some last minute changes made…
I needed some last minute changes made to transfer times.
Cruise2 sorted it quickley for me with no hassle.
1 maja 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Martin,
Greetings from Cruise2!
We are truly appreciative of your wonderful 5⭐ feedback ✦✧. It’s a pleasure to know our team could handle your last-minute transfer amendments swiftly and seamlessly, ensuring everything was adjusted smoothly and without inconvenience 🚘🌍.
Warm Regards,
Team Cruise2
Kate was amazing thank you
Kate was amazing thank you. I’ve just fractured my foot and I’m travelling in less than a week. Kate has sorted out assisted travel at each airport with clear directions of what I need to do. This is so reassuring. Excellent speedy service. I’d give more stars 🌟
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Anne,
Greetings from Cruise2!
Your generous 5⭐ feedback is deeply appreciated ✦✵. We’re delighted our team could act swiftly and thoughtfully to arrange your assisted travel, ensuring everything is clearly organised and reassuring ahead of your upcoming trip ✈️🌐.
Warm Regards,
Team Cruise2
Zac was so easy to deal with and gave…
Zac was so easy to deal with and gave me all my options very clearly. We dealt with Zac last year and had a fabulous cruise. He definitely needs a pay rise.
He went out of his way last year to help us get the right room for us on the ship etc nothing was too much trouble.
25 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Hannah,
Greetings from Cruise2!
We are truly appreciative of your wonderful 5⭐ review ✺✧. It’s a pleasure to know our team provided such clear guidance and attentive support, ensuring every detail—from selecting the perfect cabin to outlining all options—was handled with care and ease ⛴️🌍.
Warm Regards,
Team Cruise2
Well organised and thorough
We spoke to Paul who guided us through the process, confirming all the details before finalising our booking. He called us at the time we had arranged and advised us that the flight confirmations would not be available for a few weeks yet. Very thorough.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise2.com
Dear Mary,
Greetings from Cruise2!
We are truly appreciative of your refined 5⭐ feedback ✹✧. It’s a pleasure to know our team delivered such a structured and attentive booking experience—guiding you with precision, honouring your time, and ensuring every detail was clearly set with complete transparency ✈️🧭.
Warm Regards,
Team Cruise2
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.