I had the pleasure of dealing with Mercedes Robinson of Cruise 118 concerning our 2028 Fred Olsen World Cruise, which we needed to substantially amend. She was a star. Nothing was too much troub... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Zobacz więcej
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I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Zobacz więcej
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Great service as not sure about something explain it to you so understand it in detail. And if have problems do best to sort it for you quick as possible. Good deal.with .as phone them get person to t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Dane kontaktowe
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Zjednoczone Królestwo
- feedback@cruises.com
- cruise118.com
4,7
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I had all the help I needed
I had all the help I needed and was treated in a very polite and respectful manner
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you received all the help you needed and were treated in a polite and respectful manner. Providing excellent service is always our priority, and it’s lovely to know we met your expectations.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Poor afterservice.
Great company when selling you a cruise but terrible customer service for any changes. They have spelt my wife's name wrong on 2 x booked cruises coming up. Only just noticed when looking at some dates. Its Impossible to change on line. I Phoned up, left on hold for ages then get cut off. So i tried the live web chat, thats a complete waste of time. Keeps telling you an agent will be with you soon. You keep waiting, then it says end of chat !! Not happy with this company and cannot recommend due to the afterservice.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your experience. We fully understand how frustrating it must be to encounter difficulties when trying to make amendments, particularly regarding something as important as passenger name details.
We are very sorry that you experienced long wait times and issues with both phone and live chat support. This is certainly not the level of after‑sales service we aim to provide, and your comments have been noted so they can be reviewed internally.
We would welcome the opportunity to resolve this matter for you. Please contact our Customer Relations team directly via email - customer.relations@worldtravelholdings.co.uk, quoting your booking reference, so we can review the name amendments and assist you further.
We will await your response.
Kind Regards
Customer Relations.
Fantastic customer service
I could have tried different companies but having had a long and very informative conversation with Jennifer who is a delight to talk with , I have booked today with what I believe is a very reasonable price . Nothing is too much trouble and she was very patient explaining everything.
I would definitely recommend Jennifer and Cruise118 .
12 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your wonderful 5‑star review.
We are delighted to hear that Jennifer provided such informative, patient, and friendly service, and that you felt confident booking with us at a reasonable price. We will be sure to pass on your kind comments to her.
We really appreciate your recommendation and thank you for choosing Cruise118.
Kind Regards
Customer Relations.
Paula Molloy is all efficient friendly…
Paula Molloy is all efficient friendly and quick at dealing with our bookings
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that Paula provided such efficient, friendly, and prompt service when handling your bookings. We will be sure to pass on your kind comments to her. We really appreciate you taking the time to share your experience.
Thank you once again.
Kind Regards
Customer Relations.
full details on booking confirmation
Contact was quick and easy to navigate on Live chat. The agent was concise and speedy to reply to my questions and my suggestions.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your 5‑star review.
We are pleased to hear that contacting us via live chat was quick and easy, and that our agent responded promptly and clearly to your questions and suggestions.
We really appreciate you taking the time to share your experience.
Thank you once again.
Kind Regards
Customer Relations.
Our customer agent Jacob was absolutely…
Our customer agent Jacob was absolutely amazing. He is so professional, friendly and an absolute credit to his company. Through his expertise he has presented us with a dream cruise at a really good price. Well done Jacob
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your fantastic 5‑star review.
We are delighted to hear that Jacob provided such professional and friendly service and helped you find your dream cruise at a great price.
Rest assured we will be sure to pass your kind comments on to him, he will be thrilled. We really appreciate you taking the time to share your experience.
Thank you once again.
Kind Regards
Customer Relations.
I have used Cruise 118 for booking all my cruises …
I have used Cruise 118 for booking my cruises, twice yearly for a long period of time and wouldn’t use any other company.Excellent service Extremely reliable and helpful in anyway you need. Personally l cannot fault the company or the staff at the end of the phone,when booking with Cruise 118,they are so helpful with any difficulties you might have,giving helpful advice with completing any part of your Cruise.l fully recommend Cruise 118 and wouldn’t use any other company.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on your experience of booking with us and the service delivered.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Absolutely 5 star service
Absolutely 5 star service. Recommend anyone to book with them. Had an issue with change of circumstances and needed to change cabins. Sinead was amazing at sorting things out. 10/10. Super star.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your fantastic 5‑star review!
Wea re absolutely delighted to read your comments and truly appreciate the recommendation. We understand that changes in circumstances can be stressful, so it is great to hear that Sinead was able to step in and resolve the cabin changes smoothly for you.
Your “10/10” and super star praise will mean a great deal to her, and we will be sure to share your feedback. Thank you for choosing to sail with Cruise 118, we look forward to supporting you again in the future.
Kind Regards
Customer Relations.
Terrible company and organisation
The cruise company deemed it suitable for us to wait int the airport for 12 hours before our flight. Oh and they ignored our complaint upon arriving home just fobbed us off... The airport was not equipped with lockers so that we could leave our luggage and explore but instead we were stuck in a 3rd world airport for a solid 12 hours with nothing to do... I will never pick this cruise company.... Try Love It Book It they have a trip organised on the last day if your flight is later on.... They are great
19 kwietnia 2025
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and appreciate you bringing this to our attention.
We understand how frustrating and uncomfortable a long wait at the airport can be, particularly when facilities are limited. We appreciate how disappointing this must have felt after your cruise and are sorry that the arrangements did not meet your expectations.
Cruise line flight schedules and airport arrangements are sometimes limited due to operational constraints, however we do expect any concerns raised to be handled thoroughly and respectfully.
We are sorry if you felt your complaint was not addressed appropriately, if you have not already contacted us at Customer Relations, please do so on the following email address -customer.relations@worldtravelholdings.co.uk
Kind regards,
Customer Relations Team
Excellent communication and…
Excellent communication and understanding of our needs by Scarlett. We did not book on this occasion but will definitely be contacting her for future bookings.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Pete
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
All ok done online
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your review!
We are pleased to hear that everything went smoothly with your online booking. We aim to make the process as straightforward and hassle‑free as possible, so your feedback is appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Why have you not published my poor…
Why have you not published my poor review. And critisizm of your agent.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to leave your feedback.
We would like to clarify that we do not have the ability to choose which reviews are published on Trustpilot. All reviews are moderated independently by Trustpilot in line with their published guidelines, and any delay or non‑publication is handled directly by them rather than by ourselves.
We are very sorry to hear that you were unhappy with your experience and with the service provided. If you would be willing to contact us directly at customer.relations@worldtravelholdings.co.uk, we would welcome the opportunity to review your concerns in detail.
Your feedback is important to us, and we are always keen to understand where things may not have met expectations so that we can improve.
Kind regards,
Customer Relations
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you very much for your 5‑star review.
We are delighted to hear that you found the service extremely helpful, and we really appreciate your recommendation.
Thank you once again and thank you for choosing to sail with Cruise118!
Kind Regards
Customer Relations.
Prompt and helpful
Prompt and helpful. I have used 118 several times and always had a good service from helpful and knowledgeable staff
Thank you
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Superb customer service from Emma just…
Superb customer service from Emma just now. I quickly have my query answered using the live chat service. Thank you Emma.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Lyn
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruise 118 advisor extremely helpful
The advisor was extremely helpful. Virgin had changed my flight to an indirect one and 2 advisors helped change the flights for me.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are really pleased to hear that our advisors were able to step in and help after Virgin amended your flight to an indirect one. It’s great to know the team were extremely helpful and worked together to get your flights rearranged smoothly.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Six Star cruise is always very helpful…
Six Star cruise is always very helpful and efficient which make us always booking our cruise holiday with the company. Our conciege Dan and today Julia has helped us with all the air flights sorted out without any trouble.Thank you.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you so much for your wonderful review!
We are delighted to hear that you continue to book your cruise holidays with us and that you consistently find our service helpful and efficient. It’s especially lovely to hear your kind words about Dan and Julia, they will be thrilled to know they were able to get everything sorted for you so smoothly, particularly with your flights.
We truly appreciate your loyalty and look forward to helping you plan many more amazing cruise holidays in the future.
Thank you once again!
Kind Regards
Customer Relations.
David was very polite and helpful and…
David was very polite and helpful and was able to answer my questions.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your 5‑star review!
We are delighted to hear that David was polite, helpful, and able to answer all of your questions. Providing clear and friendly support is something we really pride ourselves on, and your feedback is very much appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Calm & Compassionate
David Langworthy was incredibly helpful when, due to difficult family news, we had to cancel our trip. He was calm and reassuring and helped us to navigate the process showing us empathy and compassion throughout. Thank you.
31 marca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share your feedback and for awarding us a 5‑star review.
We are truly sorry to hear that you had to cancel your trip due to difficult family circumstances, but we are very pleased to know that David was able to support you with empathy, calmness, and reassurance during such a challenging time.
Providing compassionate and understanding service when it matters most is incredibly important to us, and your kind words will mean a great deal to David.
Thank you once again.
Kind Regards
Customer Relations
We have just booked our very first…
We have just booked our very first cruise with Cruise 118 and it was so smooth and easy that we couldn't fail to highly recommend them to everyone. The concierge( Jason Harris) was just so pleasant and knowledgeable. Nothing was too much trouble and he talked us through everything. His advice was invaluable. We now are looking forward to a wonderful experience!
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Barbara
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Doświadczenie Trustpilot
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