I had the pleasure of dealing with Mercedes Robinson of Cruise 118 concerning our 2028 Fred Olsen World Cruise, which we needed to substantially amend. She was a star. Nothing was too much troub... Zobacz więcej
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Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Zobacz więcej
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I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Zobacz więcej
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Great service as not sure about something explain it to you so understand it in detail. And if have problems do best to sort it for you quick as possible. Good deal.with .as phone them get person to t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
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WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Zjednoczone Królestwo
- feedback@cruises.com
- cruise118.com
4,7
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 94% z negatywnych recenzji
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Expert advice, quick response.
We are booking a complicated Cruise and Flight package and the site and staff have been very helpful in facilitating our programme. I am impressed by the expertise and help that the staff have been able to give during the process. Julia has been helping us in particular with the flights and was very quick to understand our needs and requests and to work on our behalf to find the best solution. She understood what we were trying to do and was able to find the best way forward for us. Things are proceeding just as we would want and I expect that we shall continue to refine our holiday details. Thanks to Julia for all of her expertise and help so far.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you so much for your fantastic 5-star review.
We are really pleased to hear that you have found both our website and team helpful while planning your cruise and flight package. It is always our aim to make even the most complex bookings as smooth and straightforward as possible.
Julia will be especially delighted to read your kind comments. We are glad she was able to quickly understand your requirements and work with you to find the best solutions, she is a real asset to the team.
Thank you again for your feedback, and we look forward to helping you bring your holiday together.
Kind regards,
Customer Relations
Absolute shambles from start to finish
Absolute shambles from start to finish. Couldn’t have been more frustrated at this company with some of the worst customer experience I’ve seen.
Group of 7 to celebrate a 60th birthday. We booked the cruise flights transfer and hotel overnight. To start with the transfer from the airport wasn’t there when we arrived and we had to call multiple times for someone to come to us. They ended up asking us to walk some distance to meet them. They didn’t have the correct information for the hotel we were staying at and we had to direct them. That evening we got a message about the morning transfer having been booked for 5am. The cruise port was an hour away and we would have arrived before the ship had even docked and started disembarking the previous passengers. After a lot of back and forth we eventually sorted a new time but no thanks to cruise 118. Then eventually onboard we didn’t have the drink and WiFi package which we were told we had paid for initially. We split out the reservation into 3 cabins so we could pay for the drinks package for one cabin and not the others…. Yet nothing…
We were then having to pay for it at the cost price on the day which was almost double what we could have done. We paid out of pocket on top of everything we had already paid…
Once in the rooms we noticed that a cot was missing for my nephew and had to again go queue with guest relations to get this sorted.
Our next stop was to the main dining room where we found out that cruise 118 had NOT passed on any of our allergy information. My husband and I have a number of allergies and thankfully Royal were able to make changes needed to support but why are cruise 118 happily taking special category data and not processing it in the way intended. It is a breach of GDPR.
After a horrific first day we got another text about the transfer once the cruise ends claiming it was booked by Royal at 4am. Speaking on the live chat the rep was so dismissive and didn’t care they said it was nothing to do with them because we had started our cruise and it was Royal that had booked it. Guest services did not agree because the boat was not docked at 4am and ready for a transfer… so again cat and mouse with cruise 118 passing the blame on Royal for no reason.
We had a late afternoon flight booked and after pleading with them managed to get a 7:30am transfer. Once again they didn’t even know what airport we were going to and 2 of their seatbelts were not working which is extremely unsafe and also frustrating as the car kept beeping.
I have never had a more stressful experience using a “trusted travel agent” and can assure you I will never do so again.
It’s far better to book direct and avoid the disappointment of them not delivering what they said they would
Please avoid.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Jess
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the impact this had on such an important celebration for your group.
We fully appreciate how frustrating the issues you encountered must have been, particularly in relation to your transfers, onboard packages, and the handling of key requests such as your allergy information.
As your booking was arranged as a full package (including cruise, flights, hotel and transfers) provided and operated by the cruise line, the timings and logistics of these elements – including transfer schedules – are managed directly by them. Whilst we liaise with our suppliers on your behalf, we do not have direct control over these arrangements once confirmed.
In relation to dietary requirements, any information provided to us is passed on to the cruise line ahead of travel. Guests are also requested to submit and manage dietary needs directly with the cruise line via their online cruise personaliser to ensure these are correctly recorded and actioned onboard.
That said, we are very sorry for the confusion, inconvenience and additional costs you experienced, and we understand how disappointing this must have been.
If there are any elements you would like us to review further, If you have not already contacted us directly, please provide your booking details to our Customer Relations team on the email address below so we can investigate this with the cruise line on your behalf.
customer.relations@worldtravelholdings.co.uk
Kind regards,
Customer Relations Team
Fantastic service from Jacob Harris
Fantastic service from Jacob Harris, everything explained clearly and nothing was too much trouble .
He managed to get a very competitive price for us which included all the extras .
I will certainly be using him again for all my future trips .
20 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that Jacob provided such fantastic service and ensured everything was clearly explained throughout the process. It's great to know he was able to secure a competitive package with all the extras included. We’ll be sure to pass on your kind comments to him.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer relations
Excellent and Professional Service
Booked a cruise with sixstar a few years ago and felt the service could have been better. In fairness, it was soon after Covid, so perhaps they too were getting back to normal along with the rest of us. Recently booked another cruise with them departing early next year. The booking process was straightforward and Stacey, who did the booking, could not have been more professional. Today contacted sixstar with a query about flights. Emma quickly answered my question and was, again, most professional. Overall very happy with sixstar and would recommend them to anyone thinking of booking a cruise.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback and for your kind words.
We are delighted to hear that your recent experience with Six Star Cruises has been such a positive one. It is especially wonderful to know that Stacey and Emma provided you with professional and helpful service, we will be sure to pass on your comments to them.
Thank you once again for your recommendation, it truly means a lot to us. We wish you a fantastic cruise next year and look forward to assisting you again in the future.
Kind regards,
Customer Relations
A great experience from start to finish
A great experience from start to finish
After booking the cruise I realised I needed to make a small change.
I started an online chat with Emma who was very helpful and completed the task efficiently and quickly!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest.
Thank you so much for your fantastic 5‑star review!
We are delighted to hear you had a great experience from start to finish, and that Emma was able to assist you quickly and efficiently with your booking change. We will be sure to pass on your kind comments to her and they will be very much appreciated.
We really appreciate you taking the time to share your feedback, and we hope you have an amazing cruise!
Kind regards,
Customer Relations
Six Star plus
Erin went above and beyond to find the best value flights for us. very helpful all at Six Star!
1 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review, it is very much appreciated.
I am pleased to read that Erin went above and beyond for you, she is a valued member of our Six Star team.
I will share your review with Erin and her manager.
Thank you again for your kind words.
Kind regards
Customer Relations
Terrible Service
I have previously stated that Cruise118 are a good company to deal with.
I now have to revise my opinion.
I was given a quote for a cruise, when i rang to book i was advised that the price quoted was incorrect.
Person i spoke to stated 'you should have booked it last night' in a condesending manner.
Poor customer service - said i would receive a call at a certain time no call. I had to email them to query why.
Poor treatment of customers.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Customer
Thank you for taking the time to share your feedback. I am very sorry to read about your recent experience and the manner in which you felt you were spoken to, as this is certainly not the level of service we aim to provide.
We would also like to clarify that all quotes are subject to price and availability at the time of booking, and while we always strive to honour quoted fares, these can change depending on supplier updates or availability. That said, this should always be communicated clearly and courteously.
I am equally disappointed to learn that you did not receive the follow-up call as promised, and I appreciate how frustrating this must have been. Please be assured your comments have been taken seriously and will be shared with the relevant team for review.
Many thanks
Kind regards
Customer Relations Team
Brilliant customer care service by Emily
Emily, the travel concierge was excellent. Whilst all the travel concierges I have spoken to at 118 are excellent Emily went far beyond what I would have expected and ensured that I booked the best flight package for my trip and in so doing she worked way past her finishing time.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you so much for leaving a review for Emily, its is really appreciated.
Its is lovely to read how excellent Emily was in assisting you recently with such a positive outcome.
We will ensure to pass on your kind words to Emily and her manager.
Thank you once again.
Kind regards
Customer Relations
Shocking indirect flights given for a 3 hour flight
My daughter, grandaughter and I are going in a Greek island cruise on 4th July. We noticed our flights to Italy are a nightmare. 2 flights out changing in Brussels with the return flight taking us from Italy to Istanbul which is further away changing and then onwards to the UK. We weren't told anything about the chance of an indirect flight and we were told to ring Royal Carribean to complain. But... I have written in a complaint detailing this and I haven't even had an acknowledgement. This is not our first cruise with you but it will be my last. I would like someone from your complaints team to contact me urgently..
13 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Hello Margaret
We’re very sorry to read your review and to learn of your concerns regarding your flight arrangements, as well as the lack of acknowledgement to your complaint – this is certainly not the experience we want for our returning customers.
We would really like the opportunity to look into this for you and assist further. Please can you contact our Customer Relations team directly at customer.relations@worldtravelholdings.co.uk quoting your booking details, so we can review your complaint as a priority.
We look forward to hearing from you soon and hope we can help resolve this for you.
Many thanks
Customer Relations
Julia P made this whole process easy
Julia P made this whole process easy, what a great service. She researched options and costs and provided detailed emails. Would happily use Cruise 118 again.
Thank you Julia
12 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you for your wonderful 5-star review!
We are delighted to hear that Julia made the whole booking process easy for you and provided such thorough support. We will be sure to pass on your kind words to Julia and her manager.
It is great to hear that you would happily use Cruise118 again, we truly appreciate your trust in us and look forward to helping you plan your next cruise!
Thank you once again.
Kind regards,
Customer Relations
Rachael Kept us informed every step of the way
After booking our Cruise summer last year we were getting excited about our upcoming adventure however, there was a worrying feeling that we had made a mistake on our booking, as we were due to fly into Rome on the day of our cruise departure and we were getting increasingly concerned and stressed about the chance of missing the cruise.
We contacted Cruise 118 and explained that we didn't feel comfortable about our booking and they assured us that there was sufficient time, however we still wanted to change our flights and bring them forward a day.
After a lot of checks and escalation, Rachel was able to offer two flight options with additional costs that we were happy to pay that are due to got us into Rome a day early.
Rachel was fantastic and even though there were a number of calls backwards and forward between us, Cruise118 and Royal Caribbean, Rachael kept us informed every step of the way. we now feel so much more comfortable and the excitement is back about our first family cruise.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share your experience with us.
We are really pleased to hear that, although you initially had some concerns about your booking, our team was able to provide reassurance and find a solution that gave you peace of mind. It’s completely understandable to feel anxious about flight timings for such an important trip, especially for your first family cruise.
We are especially delighted to hear your kind comments about Rachel. She will be thrilled to know that her support, communication, and dedication made such a positive difference to your experience.
It is wonderful to know that your excitement for your upcoming cruise has been restored, and we are confident you will have an amazing time.
Thank you again for your feedback, and we wish you and your family a fantastic holiday.
Kind Regards
Customer Relations.
Fantastic service
Fantastic service, nothing was too much trouble for Emma, she is a credit to the company and so helpful in assistance with my booking.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Bob
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Seinead Breslin was great helping me…
Seinead Breslin was great helping me change my flights due to the Iran War.
Thank you Seinead.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Archy
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I was speaking to Scarlett and she was…
I was speaking to Scarlett and she was very warm helpful and has great knowledge about cruises and fantastic advice 5 STAR. Their team is brilliant and highly recommend to anyone looking to book.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Sally
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca and Jill are most helpful thank…
Rebecca and Jill are most helpful thank you once again.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Linda
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca and Jill recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I would like to say a massive thank you…
I would like to say a massive thank you to Rachel Rennie for all her help in re-organising my cruise, unfortunately due to a Cancer diagnosis and ongoing chemo we couldn’t travel for the one booked in July !
Rachel is an amazing Asset to cruise118 she went out her way to help and kept me up to speed through the whole process! Her kindness and compassion has been exemplary!
I will never enable to thank her enough ! I will certainly use cruise 118 for all my future bookings.
Regards
Joan
8 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share such a heartfelt review.
We are truly sorry to hear about what you have been going through, and we sincerely wish you strength and the very best with your ongoing treatment.
It means a great deal to hear how Rachel was able to support you during such a difficult time.
Thank you again for your lovely comments and for your continued trust in Cruise118.
Kind Regard
Customer Relations
Mona's endeavor cruise 118
I contacted Mona to book a cruise with 118. She worked tirelessly to get the right deal for our preferred destination on budget.She even contacted me whilst on holiday and did not give up until we got our ideal cruise on budget. (Thank you Mona your a star)
25 maja 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear how dedicated Mona was in finding the perfect cruise for you within budget. Her persistence and commitment truly make a difference, and she’ll be thrilled to know how much you appreciate her efforts.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
David Langworthy was really helpful, who I spoke to…
David Langworthy who was so helpful regarding difficulty in completing a required form for our next cruise.Was really helpful. Even querying why, as husband and wife and always travelled together, which we’ve done for the past 57years! (Not always cruising) which this query alluded to,) does he have a different voyagers club level to you? I didn’t know and couldn’t get a satisfactory response. As this was our first cruise with MSC, Cunard who we normally travelled with, we were both the same Diamond level! David said he would look into it.
I sent him details of the requests made and he replied he would help me in this situation.
Excellent Customer Service! Watch this space
2 czerwca 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Valued Guest,
Thank you so much for taking the time to update your review and share your experience.
We are absolutely delighted to hear how helpful David was in assisting you.
We truly value your feedback and are so pleased that David’s dedication made a positive impact. We will be sure to pass your kind comments on to him.
If you need any further assistance as you prepare for your upcoming cruise, please do not hesitate to get in touch.
Thank you once again.
Kind regards,
Customer Relations
DO NOT USE - DODGY MARKETING
DO NOT USE - DODGY MARKETING - Booked a cruise with Virgin Voyages and their website states 'All inside staterooms feature a European King-size Seabed' - but I was allocated a room with a single bed!
The fare was advertised with a green tick saying 'up to $400 in FREE drinks on-board' - but apparently it did not apply to the advertised room it was displayed on! This inclusion of credit was also confirmed on a recorded call after booking.
Cruise118 proceeded to gaslight me by rewriting the advertised description (even when I provided a screenshot of the description on the booking page), they also said I should have verified their advertising claims myself on the Virgin Voyages website!
22 maja 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are very sorry to hear about your experience and the frustration this situation caused.
We understand how important it is that all details, including cabin configuration and promotional inclusions, are clear and accurate at the time of booking. This is not the level of service we aim to provide, and we regret that this did not meet your expectations on this occasion.
We’re pleased to confirm that this matter has now been fully reviewed and resolved, and that you have since spoken directly with a manager to discuss your concerns in detail. We appreciate you taking the time to engage with us so we could address this for you.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer relations
Always great service
I cannot praise Cruise118 and specifically Rachel R enough for the outstanding customer service I received this weekend. Due to unexpected personal circumstances, I needed to change the date of a cruise I had booked for October 2027. I was incredibly stressed and fully expected the change to cost me a fortune, or to face endless hurdles trying to get it sorted. Instead, Rachel took complete ownership of the situation and made multiple calls back and forth to MSC Cruises on my behalf, working tirelessly to get everything switched over smoothly. What impressed me the most was their communication, Rachel kept me completely in the loop every step of the way so I was never left wondering what was happening. To get this level of dedication, efficiency, and genuine care on a weekend is rare. Rachel turned a highly stressful situation into an absolute breeze, and I am so grateful.
30 maja 2026
Opinia niezależna
Odpowiedź od Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear how well Rachel supported you during what must have been a very stressful situation. Her dedication, clear communication, and commitment to resolving everything smoothly truly make a difference, and she’ll be so pleased to know how much you appreciated her help
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
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