Croxley Car Centre Recenzje 

34
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I mistakenly called Croxley Car Centre using the wrong number numerous times and got no answer. I therefore believed that their service was very poor and gave them a poor review. I wish to apologise... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We sent an ambulance vehicle to this garage with a seized brake calliper at 5pm, unfortunately, just as they were closing. The staff were unable to get parts delivered in time but went above and beyon... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I can throughly recommend. George is fantastic and super trustworthy. Picked up my car today all very accommodating and made me feel I definitely made the right choice buying my VW from him

Oceniono na 5 z 5

Just bought a used Hyundai Tucson from Croxley Car Centre and would highly recommend them - they came from a recommendation originally, so happy to carry on the positive comments. Whilst we just l... Zobacz więcej

Informacje dotyczące firmy

  1. Salon samochodowy

Informacje przekazane przez różne źródła zewnętrzne

Croxley Car Centre is a used car dealer in Watford stocking a wide range of second hand cars at great prices. Visit us today for affordable used cars in Hertfordshire.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

34 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(34)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
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Oceniono na 5 z 5

From the minute we arrived to the…

From the minute we arrived to the minute we left the service was great. We dealt with Dave and the service was seamless and fast. The car was previously adapted so they got it all sorted in 3 days and ready to drive away with a full service. Very communicative, friendly and helpful! Thanks again!

22 lipca 2023
Opinia niezależna
Logo Croxley Car Centre

Odpowiedź od Croxley Car Centre

Hi Sarah, Thank you so much for sharing your experience with us. we hope you enjoy your new car, if an issue was to arise you know that we are here to help.

Oceniono na 5 z 5

Great place to get your MOT and get your car fixed

All the staff at the Croxley Car Centre have been as helpful, genuine and professional as ever. They always want to get to root cause of problems and can spend a lot of time making sure my car is safe which is very reassuring. I have used them for a number of years and have never had a complaint. Would highly recommend.

21 lipca 2023
Opinia niezależna
Logo Croxley Car Centre

Odpowiedź od Croxley Car Centre

Jane thank you so much for your positive review, It is very much appreciated, we try our best to look after customers cars and both positive and negative reviews are welcome as long as they are fair and accurate. Thank you once again

Oceniono na 1 z 5

Not happy with my experience here.

Not happy with my experience here.

Edit: Reviewing my personal experience of being told false information. Your calls are recorded there was no screaming as you claim. I did not misunderstand, again the calls are recorded you can hear the information I was told. You claim 'ranting' but I wanted to know why I was told the false information which is more than fair and your response to me questioning this was hostile which resulting in me hanging up. I see from other google reviews and as documented below you would like to shift blame to the writer. I hope you have refunded the payment that was already made to fix the car to the card owner.

21 lipca 2023
Opinia niezależna
Logo Croxley Car Centre

Odpowiedź od Croxley Car Centre

Hi Hannah, I feel your 1 star review is so unfair. We have looked after your car for many years and never had an issue. Through one telephone call that you have totally misconstrued, resulting in you screaming and ranting at a member of our staff. We work bloody hard to look after our customers, And you feel a 1 star is worthy? It is not! I am sure you will agree, it will be inappropriate for us to repair your car. Please arrange to collect your car, you can bring the car back for a free retest within 10 days

Oceniono na 1 z 5

Bought a fiesta st line

Bought a fiesta st line
With a faulty window so took to my local Ford Dealership only to be told that the car has been in a back end accident I'm in total shock because it's a 21 plate
It was well covered up although it's clearly been in a smash as many panels are out of line and loose
They have offered to fix the car but I can not trust that it will be fixed correctly
The big question is did croxley car sales know about this and did they repair it
It's early days and it's going to take time to assess the full extent of the damage that's been covered up by the new bumper that's been put on
I live in west Sussex and bought over the internet without seeing the car but I did that because of the RAC recomendation this garage holds
This has caused me a huge amount of stress and the truth is it just the start
The car needs assessments done also so far 920 bill for urgent work
Ford have told me it will take months to get these issues fixed
Croxley car centre have offered me 500 towards the bill but sadly that won't cut it for me as I think overall the car will cost 1000s to fix
I asked them to let me swap the car they declined
I am a fair person and very easy going and trusting
It all started well with croxley car sales great staff excellent in fact but it's all changed now
I'm innocent and will be into 20000 for this car
I hope it will all get fixed I am about to contact RAC to ask for help hopefully they will give me the support I need to move forward
Make sure you read this before buying from this garage they shouldn't be selling cars like this
For all I know the car could be an insurance cat once the proper assessments have been done

You're in total denial of a simple 100% fact that you sold me a car that's been in a smash
Why don't you just accept it and maybe show some empathy
Not everyone wants a refund after all the time money and effort I have invested
All I want is a car that is in good honest condition that I have paid for and you advertised it as such

After reading reviews on your own website it's clear to see other customers have had similar and same issues as I have

12 czerwca 2023
Opinia niezależna
Logo Croxley Car Centre

Odpowiedź od Croxley Car Centre

We welcome reviews, both good and bad, as long as the review is accurate.
In response to your review Mr Fox, you initially notified us that there was an issue with the rear window not working and another issue with a part that had become detached and was hanging in the passenger front footwell.
You do not mention that we offered to collect the car and repair both items.
On the day that we arranged to collect the vehicle we phoned you to ask where we could leave our loan car so that you had use of a car during the repair period. You informed us that you live in a parking permitted area for residents with restricted parking for visitors.
To overcome this we agreed to travel to you by train the following week and collect the vehicle
During this period you decided to have the car repaired at your local Ford local dealership.
The Ford dealership highlighted further issues with the car and you telephoned us to express your concerns about their findings.
You fail to mention in your review that upon receiving your telephone call were offered you a full refund. No quibble, no issue. Full Refund.
You declined our offer.
You stated that Ford had quoted £920 for urgent work to be carried out. We again offered to collect the car, assess and carry out repairs as needed.
Again you fail to mention this in your review.
Again you were offered a full refund.
On the 10/07/23 you sent a text asking us if we would be willing to pay £500 towards the repair.
We agreed to accept £500 liability if this made you happy and conclude the matter.
We again offered to carry out the repairs, supplying you with a courtesy car, which you would have to insure as you use the car for parcel delivery.
You withdrew your request for a £500 contribution and asked that we make no further contact with you.
We are more than happy to send you the email and text trail to confirm our conversations.
In respect of exchanging the car, we told you we did not have another Ford Fiesta, so AGAIN offered you a full refund.
On numerous occasions, we have offered a full refund, we have spoken to the finance company to express your concerns and we have asked them to contact you to unwind the deal.
Your allegations that this car is an Insurance loss are unfounded and I can assure that this is not the case.
As you no longer wish to talk to us, I will reiterate what we would like to do - - OFFER YOU A FULL REFUND.

Oceniono na 5 z 5

What a great buying experience.......

Just bought a used Hyundai Tucson from Croxley Car Centre and would highly recommend them - they came from a recommendation originally, so happy to carry on the positive comments.
Whilst we just lost out on the original car we'd looked at, Dave took my details and committed to calling when the next opportunity came up, as promised he did - doesn't often happen!!
The car prep and valet process was great, the buying process was slick and overall we're really happy.

Cheers

23 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent service

I have used Croxley Car Centre for my last three MOTs. Very pleased with the customer service. Easy to speak to someone by phone, clear communication, staff are polite and helpful. Car ready to collect on time as promised. Much appreciated.

29 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Great customer service

I live in Essex but travelled to see a car . Both Dave and Andy were so helpful knowledgeable honest and understanding. They made the experience pleasurable and I drove home in my new car which I wasn’t expecting to do ! Thanks guys felt really assured by both of you !

4 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

Staff friendly and welcoming excellent cars for sale hassle free purchase and after sales team were fantastic thank you so so much! Highly recommended

3 września 2021
Opinia niezależna
Oceniono na 5 z 5

5 stars is a must.

5 stars is a must.
Brought my car early this year from croxley car center.
Brilliant second hand car sales I would highly recommend, very professional.
I Recently had to take the car Back to be looked at, and i must say the service they have provided was brilliant from start to finish hassle free.

12 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Thank you Croxley car centre for a…

Thank you Croxley car centre for a wonderful experience in choosing our new car no pressure sales we was just left to look at our own pace found a car to our liking peter gave us the keys to look around he answered any questions we had gave us a good price for our car in part exchange the new car was serviced and a brand new mot all in all a very good deal with the guys at Croxley I highly recommend this company I’ve done the research save some time go and look at the stock Croxley car centre has you won’t be disappointed thanks Peter

2 stycznia 2020
Opinia niezależna
Oceniono na 5 z 5

Superb Car Dealer!

Fantastic service and great selection of vehicles. Extremely happy with the one I purchased. For the first time in a very long time I felt confident I was being sold a good car and not being cheated in any way. Excellent!

5 grudnia 2019
Opinia niezależna
Oceniono na 5 z 5

Very friendly sales people

Very friendly sales people, due to the distance between myself and the dealer the car had to be delivered and that was no problem either even though it was 320 mile away. I would definitely deal with this company again and give an A++

30 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

Absolutely perfect from start to finish

Absolutely perfect old school car sales. We were allowed to browse the stock, we then has a test drive and drove the car home the same.day. best price given for part exchange with little haggling required.
Would recommend to others without a shadow of a doubt!

20 kwietnia 2019
Opinia niezależna

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