Your website is hard to navigate. Should be able to preview before your artists send a draft. I could never get a final on the invoice and you automatically approved it, This is unacceptable
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Because I didn't order $3.04 cents more (just one portrait) I didn't get free shipment, but it looked as if I did on the bar at the top. Adding a purchase insurance took me multiple times to get... Zobacz więcej
Reakcja na opinię
We first discovered Crown & Paw after our beloved pup passed away, and creating a custom art piece of her brought us so much comfort. It’s something that still makes us smile every time we see i... Zobacz więcej
Reakcja na opinię
We had ordered previously and knew we needed to get special canvas portraits for our grandkids pets. They will make very special Christmas gifts. Crown & Paw has always been efficient, easy to wo... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Dane kontaktowe
Stany Zjednoczone
- support@crownandpaw.com
- crownandpaw.com
3,8
Dobra
20 tys. recenzji
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Your website is hard to navigate
Your website is hard to navigate. Should be able to preview before your artists send a draft. I could never get a final on the invoice and you automatically approved it, This is unacceptable
3 kwietnia 2026
Odpowiedź od Crown & Paw
Thank you for your review. We’re very sorry to hear about your experience.
We understand your concerns regarding the website navigation, preview process, and the approval of your order. This is not the experience we aim to provide, and we sincerely apologize for the frustration caused.
We would really appreciate the opportunity to make this right. Please reach out to us at customer support@crownandpaw.com with your order details so we can review your case and assist you further.
Thank you for bringing this to our attention, we’re committed to improving and helping resolve this for you.
Because I didn't order $3.04 cents more…
Because I didn't order $3.04 cents more (just one portrait) I didn't get free shipment, but it looked as if I did on the bar at the top.
Adding a purchase insurance took me multiple times to get checked out without it. Misleading. The usps offeres tracking and insurance or whatever company you ship through. This is misleading and just a ploy to get more money spent. Do not auto add it to check out.
Website search seems chunky and not smooth. Not as clean any more.
1 kwietnia 2026
Odpowiedź od Crown & Paw
Thank you for taking the time to share your feedback, we truly appreciate it.
We’re very sorry for the confusion regarding the shipping. Our system offers free shipping on orders over $75; however, in your case, a Gold VIP discount (10% off) was applied, which reduced the order total below the free shipping threshold. We understand how this may have appeared misleading, and we sincerely apologize for that experience.
Regarding the shipping protection option, we appreciate your feedback and will definitely share this with our team to improve the checkout experience and make it clearer and more user-friendly.
We’re also sorry to hear about your experience with the website search. Your input is very valuable, and we’ll pass this along to our team for review and improvement.
Thank you again for your honest feedback, it helps us do better. Please feel free to reach out if there’s anything else we can assist you with.
Absolutely Priceless Pet Art
We first discovered Crown & Paw after our beloved pup passed away, and creating a custom art piece of her brought us so much comfort. It’s something that still makes us smile every time we see it.
Since then, we’ve gifted several pieces to friends who have lost their pets, and each time it has been incredibly meaningful. It’s also such a wonderful site for pets who are still with us—such a fun and unique way to celebrate their personalities and create something special while they’re by your side.
Their customer service is truly exceptional—they are patient, responsive, and genuinely committed to making sure every detail is just right. They work closely with you until the artwork feels perfect.
Shipping is fast, and the quality is superb. If you’re looking for a special way to honor a pet or celebrate one you love, I can’t recommend them enough.
2 marca 2026
Odpowiedź od Crown & Paw
Thank you so much for your incredibly kind and thoughtful review. It truly means a lot to us.
We’re deeply honored that you chose Crown & Paw to celebrate the memory of your beloved pup. Knowing that the artwork brings you comfort and still makes you smile every time you see it is exactly why we do what we do.
It also means so much to hear that you’ve shared this experience with friends who have lost their pets. Being part of those meaningful moments is something we never take lightly. And you’re absolutely right, celebrating the personalities of the pets who are still with us is just as special.
Your kind words about our customer service and artwork quality truly made our team’s day. We always strive to make sure every piece feels perfect, so hearing that reflected in your experience is very rewarding for us.
Thank you again for your support and for trusting us with such precious memories.
Three orders so far
Three orders so far, and each one gets better. Grateful to Crown & Paw for keeping our pets' memories alive. Means the world.
4 stycznia 2026
Opinia niezależna
Odpowiedź od Crown & Paw
Thank you so much for your continued support! We’re truly grateful that you’ve trusted Crown & Paw with three orders and that each one has been an even better experience. It means a lot to us to be part of honoring and preserving the memories of your beloved pets. Your kind words truly mean the world to our team.
I’m really impressed with Crown & Paw
I’m really impressed with Crown & Paw. Customer service was super helpful in assisting with a fast delivery, and the finished picture was wonderful — it arrived to my niece in Australia and made her day. Great experience from start to finish.
3 lutego 2026
Odpowiedź od Crown & Paw
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service and that the portrait arrived quickly and safely in Australia. Knowing it made your niece’s day truly means a lot to us. We appreciate your support and are grateful you chose us to create something special!
Modern Pet Portrait
I order Modern Pet Portrait - Five Pets, Framed Poster - Unframed / White for $44.97 and $10 digital download. They are now telling me I paid $77.01 for a digital download. I even sent the customer service person my confirmation and it says unframed pet poster and digital download, both different costs. NOT COOL!! They are arguing that it is only digital download, now who would pay that much for a digital download?
18 lutego 2026
Opinia niezależna
Odpowiedź od Crown & Paw
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration this has caused.
This is certainly not the experience we want you to have, especially when there appears to be a discrepancy between the items ordered and how they were communicated afterward. We understand your concern and why this situation would be upsetting.
A member of our team will be reaching out to you directly to review your order details, clarify what happened, and work toward a fair resolution. We truly appreciate your patience while we sort this out and make things right.
It was hard to do
It was hard to do. Every time I went back, it was disappearing the one I picked. I would’ve liked to have it one look more at the checkout. Got so flustered Iforgot to put the discount code CP welcome
2 lutego 2026
Odpowiedź od Crown & Paw
Thank you for sharing your feedback! We’re sorry to hear that the checkout process was frustrating and that your selections were disappearing this is certainly not the experience we want for our customers. We truly appreciate your comments and will share them with our team to help improve the process.
We also recommend entering any discount codes before finalizing your order, and we’re happy to assist if there’s ever an issue applying them. Please don’t hesitate to reach out to our support team at support@crownandpaw.com for any assistance.
$100 cavas arrived damaged with no resolution.
My $100 cavas arrived with a huge scratch mark across my cat’s face. I emailed them right away and they told me they were sending a replacement order.. this was two weeks ago and they never sent me anything. They lied to me saying they would and then left me hanging. Go elsewhere - there’s tons of similar companies that probably have better customer service.
12 stycznia 2026
Opinia niezależna
Odpowiedź od Crown & Paw
We’re very sorry to hear about the scratch on your canvas and the frustration this has caused. This is certainly not the experience we want our customers to have. We apologize if there was any miscommunication regarding the replacement order.
We take feedback like yours very seriously and would like the opportunity to resolve this directly. Please reach out to our support team at support@crownandpaw.com with your order details so we can make sure a replacement is sent as quickly as possible. Your satisfaction is important to us, and we appreciate the chance to make this right.
Artwork was never received nor refunded or replaced!
I ordered a print for my boyfriend’s dog who passed away. It was over $100. They told me it was sent, but it was never received and they would not replace artwork or my money. Do not waste your time and or money on this company, they are untrustworthy!
2 grudnia 2025
Opinia niezależna
Odpowiedź od Crown & Paw
We’re very sorry to hear about your experience and understand how upsetting this must be, especially given the sentimental value of the artwork. We take these matters very seriously and want to clarify that we always aim to resolve issues with missing or undelivered orders.
It’s important to note that in some cases, delays or issues with carriers can prevent an order from being delivered as expected. We would appreciate the opportunity to review your order and work with you directly to find a resolution. Please contact our support team at support@crownandpaw.com so we can assist you further. Your satisfaction is very important to us, and we hope to make this right.
Sadly very expensive for a tiny canvas…
Sadly very expensive for a tiny canvas or poor quality and took ages to be sent
10 stycznia 2026
Opinia niezależna
Odpowiedź od Crown & Paw
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, both in terms of the canvas size, quality, and the delivery time. This is certainly not the experience we aim to provide. We take comments like yours seriously and would appreciate the opportunity to look into your order and make things right. Please reach out to our support team with your order details so we can assist you further.
If I could give Crown and Paw zero…
If I could give Crown and Paw zero stars, I would. The whole experience was a big let down. We ordered two pairs of socks for my daughter's best friend (for his 8th birthday). They were ordered on Dec. 2nd, and I paid extra in express shipping to ensure they were shipped within 2-4 days and arrived in time for his December 19th birthday. The socks finally arrived on January 4th, and were the poorest quality socks I've ever seen. There is no way they were kid-sized - they were big on my feet. The print quality was extremely poor. I will never use Crown & Paw again and suggest you don't either.
2 grudnia 2025
Opinia niezależna
Odpowiedź od Crown & Paw
We’re truly sorry to hear about your experience and understand how disappointing this must have been especially since the order was meant for a child’s birthday and you paid extra for express shipping. Missing an important date and receiving a product that didn’t meet your expectations is frustrating, and we sincerely apologize for the delay and quality concerns you described.
This is not the standard we strive for, and we would appreciate the opportunity to look into your order, including the shipping issue and sizing/print quality concerns. Please reach out to our support team with your order details so we can review this further and see how we can make things right.
Very unhappy with this company
Very unhappy with this company. I ordered a Christmas ornament for my wife on the 12th of December. I paid the extra 10 dollars for my artwork to be previewed within 24 hours. I did not get my preview until 48 hours later. I paid the extra 20 dollars for the fast shipping but did not receive my item until after christmas and the packaging was ripped and taped together. I felt so embarrassed to give this as a gift
12 grudnia 2025
Opinia niezależna
Odpowiedź od Crown & Paw
We’re very sorry to hear about your experience, especially since this order was meant to be a Christmas gift for your wife. We understand how disappointing it must have been to receive the artwork preview later than expected and to have the item arrive after Christmas particularly after paying for expedited services.
We also sincerely apologize for the condition of the packaging upon arrival. This is certainly not the impression we want to leave, and we understand how this could feel embarrassing when giving a gift. Your feedback is important to us, and we would appreciate the opportunity to review your order and address these concerns directly. Please reach out to our support team with your order details so we can assist you further and work toward a resolution.
Excellent support staff
This was a gift and after a bit of trouble logging in your staff was amazing solving my problems. I’m looking forward to seeing my pup’s portrait.
2 stycznia 2026
Odpowiedź od Crown & Paw
Thank you so much for your kind review! We’re really happy to hear that our team was able to assist you and make the experience smoother after the initial login trouble. It means a lot to us that you chose Crown & Paw for such a special gift, and we’re excited for you to see your pup’s portrait soon. Thanks again for your support!
It was easy to navigate
It was easy to navigate, the only thing I didn’t like was I couldn’t go back to edit something that was in my cart. For example, if I wanted to change the color of the background, I would have to go back and start a new one to add to the cart.
31 grudnia 2025
Odpowiedź od Crown & Paw
Thank you for sharing your experience with us! We’re glad to hear that you found the site easy to navigate. We also appreciate you pointing out the cart editing limitation your feedback is valuable and helps us identify areas where we can improve the customization process. We’ll be sure to share this with our team as we continue working to make the experience smoother and more flexible. Thanks again for taking the time to leave a review!
Late delivery, no accountability taken, will not honor return policy
Ordered a hat (print on demand) from Crown & Paw on Dec. 11. It required no proof, no customization of any kind (despite it being called a personalized hat), just a print-on-demand hat that they just had to send to Printful (which I only know because that's where it was shipped from). It arrived on Dec. 26, obviously too late for Christmas and way beyond what they originally said would be the timeline. But worse than that were the excuses, the vague, very obvious AI responses, the lack of information, and then the refusal to honor their return policy.
It's a shame because I ordered a custom portrait from them, which DID require a proof and customization, a few years ago and it was delivered quickly and customer service was fantastic.
In short:
12/11: Ordered, confirmation stated 2-3 days for production and then it would ship.
12/17: Inquired about when it would ship, customer service responds by email saying it's ready to ship and I'll get a shipping notification when it does
12/19: still has not shipped, reached out via instagram and was told "it was still in production" (so NOT ready to ship), also received a response via email that it's still in production and not ready to ship (contrary to 12/17 email)
12/19: I ask about how this is going to be shipped so that it's received in time for Christmas (note: at this time, they're still running ads on Facebook saying to order now to get CUSTOM orders by Christmas!!)
12/20: Email from Crown & Paw saying item is being shipped DHL expedited parcel (meaning it has to go from DHL to USPS and it's a 2-5 day service, not guaranteed).
12/26: Item arrives, I email about returning it since it's now too late for Christmas and I had to buy a different gift
12/28: They respond saying it's not returnable.
26 grudnia 2025
Opinia niezależna
Odpowiedź od Crown & Paw
Thank you for taking the time to share your experience in such detail. We’re truly sorry for the frustration caused by the delivery delay and the conflicting updates you received, especially during the busy holiday season when timing is so important.
We understand how disappointing it can be when an item arrives after Christmas, and we apologize for the confusion around production and shipping status. Your feedback regarding communication and expectations is important to us and has been shared with our team so we can continue to improve.
Regarding returns, we’d like to clarify that we do not offer returns on our products, as outlined in our policy at the time of purchase. While we understand this may be disappointing, we aim to be transparent about this upfront.
We truly appreciate you mentioning your previous positive experience with one of our custom portraits and regret that this order did not reflect that same level of service. If you’d like us to review your order further or assist in any other way, our support team would be happy to help.
Would never order from this company again
I'm pretty sure my order was either forgotten about or misplaced. I ordered a pair of custom socks on Dec 8th (was well within time to receive for xmas) and no status changes until I emailed them 9-10 days later wondering what was happening with the order. No one could seem to tell me what happened or where my order was exactly. They gave me a tracking number that didn't work until the 22nd which told me my order wouldn't be delivered until the 30th. I would have appreciated better communication on delivery/production and would have also paid for expedited shipping if I had been given that option. Additionally, they added some "Checkout +" for an additional $3 automatically to my order that I would not have chosen. My experience with their support team was not great, they seemed to have very little information and were not helpful at all. Their response was to offer a 20% discount (less of a discount than what they offered for filling out a feedback survey) on a future purchase. I wish I had never purchased from this company.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Crown & Paw
Thank you for sharing your experience with us. We’re truly sorry for the frustration caused by the delay, the lack of clear production and delivery updates, and the disappointment you felt with the support you received especially when the order was intended to arrive before Christmas. We understand how upsetting this must have been.
We also appreciate you bringing up the Checkout+ item. We’d like to clarify that this is an optional shipping protection service that can be removed during checkout before placing the order. We understand that it may not have been clear, and we’re sorry for any confusion this caused. Your feedback helps us identify where the checkout experience can be improved to make this more transparent.
We regret that communication around your order did not meet expectations and that expedited shipping was not clearly presented as an option at the time. Your comments have been shared with our team so we can improve both our order updates and customer support experience.
While we’re sorry this purchase didn’t meet your expectations, we truly appreciate you taking the time to provide detailed feedback, as it helps us continue to improve our processes and service.
Canadian Buyers Beware
Canadian Buyers Beware! I ordered from this store at the end of November with a guarantee that this would arrive by Christmas. Well, it's the 23rd and it's still in the United States :) They charge your credit card immediately and basically throw it in a corner for a month before shipping - SHADY!
Edit: If your company is aware of international shipping and customs taking a very long time, then perhaps there should not have been a big banner with “GURANTEED SHIPPING BY CHRISTMAS” on your .ca (Canada) version of your website for black Friday.
It’s not unreasonable to be upset by this, when your website is guaranteeing a delivery date by a certain time. I purchased this on Black Friday, it shipped on Dec 11th and I received it on January 7th with Christmas long over.
And that’s fine if you want to say that it’s standard practice to charge at time of purchase – sure it's legal. But the fact is that many other places charge when the item is SHIPPED to avoid these types of issues. By January I was convinced I had been scammed.
21 grudnia 2025
Opinia niezależna
Odpowiedź od Crown & Paw
We’re very sorry to hear about your frustration and understand how disappointing this must have been, especially when you were expecting your order to arrive in time for Christmas. We want to assure you that charging at the time of purchase is standard practice and allows us to begin processing and producing orders right away your order was certainly not set aside or forgotten.
For Canadian orders, international shipping and customs processing can unfortunately cause delays that are outside of our direct control, particularly during the holiday season when carrier volumes are extremely high. We understand how frustrating it can be to see an order still in transit close to an important date.
We truly apologize that your delivery did not meet expectations and appreciate you sharing this feedback. If you’d like us to review your order status further or assist in any way, our support team would be happy to help.
Possible scam
I ordered an item in plenty of time for Christmas but it never arrived. I checked back with them two weeks ahead when the tracking number indicated the package had never arrived at USPS. I was told it was sent and to be patient, they would check into it. Eventually they just stopped communicating and I didn't receive the gift. I am thinking this website is a scam.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Crown & Paw
We’re very sorry to hear about your experience and completely understand how upsetting it must have been, especially when this order was intended as a Christmas gift. We want to assure you that we are a legitimate business and that your order was not ignored.
Occasionally, carriers experience delays or tracking issues that are outside of our control, particularly during the holiday season. We sincerely apologize that our communication did not meet your expectations and that this caused frustration.
We take feedback like yours very seriously and would like the opportunity to review your order and assist you directly. Please reach out to our support team with your order details so we can look into this and help resolve the situation.
I purchased a portrait of our three…
I purchased a portrait of our three dogs for Christmas for my 8 year old as her main present. When I placed the order I was guaranteed delivery before Christmas. I approved the art right after they sent me the request. It took them 10 days to ship and they shipped it as slow as molasses to save themselves money and it’s coming a week after Christmas. They lie and lie, their customer service is operated by a fake dog who says the same thing every time you write. Then your complaint moves to a supremely unhelpful human who also says the same thing every time you ask, they give empty apologies and pretend to commiserate as trained. In the end I am left with an 8 year old without her Christmas present and they made 80x what it cost them to produce the gift they didn’t even bother making in a timely manner. Why guarantee Christmas delivery only to deliver a week late??
9 grudnia 2025
Opinia niezależna
Odpowiedź od Crown & Paw
We’re very sorry to hear about your experience and completely understand your frustration, especially since this portrait was intended as a special Christmas gift for your child. We sincerely apologize that the order did not arrive on time and that our communication did not meet your expectations.
While we aim to meet all delivery guarantees, holiday shipping volumes and carrier delays can unfortunately impact timing, even after artwork approval. We also regret that our customer service interactions left you feeling unheard; your feedback regarding both automated and human responses has been shared with our team so we can improve how we assist our customers.
We truly appreciate you taking the time to share this experience and apologize again that your order did not meet expectations. If you’d like us to review your order further or explore how we can assist, our support team would be happy to help directly.
Amazing service
The picture is amazing and reasonably priced.
They sent me a review of the picture to see if I was happy with it. Delivery was very fast and was well packaged.
Would definitely recommend this company.
14 października 2025
Odpowiedź od Crown & Paw
Thank you so much for your kind review! We’re thrilled to hear that you’re happy with the picture and that our service, delivery, and packaging met your expectations. It means a lot to us that you’d recommend Crown & Paw, and we hope your new artwork brings lots of joy.
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