Very disappointed as my doughnuts were supposed to be delivered yesterday from 7am to 2pm. They did not arrive. Sent two emails yet no answer. About to send my third. Phone number on website is not in... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Delicious donuts as always from Crosstown, i brought a box of 6 as a ‘thank you for having me’ visit to friends and they were very well received/devoured! Very easy to order ahead on the website for c... Zobacz więcej
Very disappointed based on previous experiences, turned up in an unbranded box had been bashed about and the Donuts inside stale and dry, complained and got a second box exactly the same. What a shame... Zobacz więcej
My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding.... Zobacz więcej
Informacje dotyczące firmy
- Sklep z pączkami
- również w kategorii:
- Hurtownia cateringowa
- Kawiarnia
- Lodziarnia
- Piekarnia
- Sklep z czekoladą
O Crosstown
Napisane przez firmę
DOUGHNUTS
COOKIES
ICE CREAM
CHOCOLATE
CORPORATE
EVENTS
Crosstown is an award-winning scratch bakery. We roll our dough by hand.
We make all of our jams, compotes, fillings, glazes and toppings in-house, fresh every day, using the finest ingredients we can find to deliver real, honest flavour.
It’s a lot of extra work, but we believe the results speak for themselves.
Quality should never be compromised no matter the quantity, although both can exist at the same time.
We think our doughnuts pair perfectly to specialty coffee, which is why we serve them together where we can.
Dane kontaktowe
London, Zjednoczone Królestwo
- 020 7360 5790
- customerservice@crosstown.co.uk
- crosstown.co.uk
3,3
Średnia
755 recenzji
Zaprasza klientów do wystawiania recenzji
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Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
PERFECTION
Darcie was so helpful, I didn't feel like i had to wait very long at all for responses to my questions, she was a very genuine person and seemed excited for my event for me, she even checked in the day after to see how it went(and it was a sunday). the delivery process was smooth- i was able to track on my phone. The doughnuts themselves were of course delicious and the guests LOVED them. highly recommend- i see lots of comments about how expensive it is for doughnuts but honestly 140 doughnuts...that are the size of 2 everyday bakery doughnuts...i would not have got a weeding cake to feed that many AT ALL for the price i paid. PERFECT!
16 czerwca 2023
Thank you so much!!
14 czerwca 2023
Taste sensation!!!
Taste sensation!!!! I pre ordered a large box of doughnuts for a colleague’s birthday and they arrived on time. Would highly recommend
14 czerwca 2023
Friendly staff and great doughnuts!
14 czerwca 2023
Donuts looked fantastic at the meeting…
Donuts looked fantastic at the meeting and were very well received by our clients. Sadly didn't get a chance to try them, will definitely try them next time!!!!
Delivery and overall experience was excellent.
We will order again.
14 czerwca 2023
Some of the best doughnuts I've ever had
14 czerwca 2023
Didn’t deliver on the requested date
Didn’t deliver on the requested date. Was clearly some sort of web error but they wouldn’t listen to my feedback and did nothing to try to make it right. Wouldn’t purchase again
12 czerwca 2023
Odpowiedź od Crosstown
Hi Frances,
Thank you for this review. I understand how frustrating a technical issue can be. I am happy to follow up on our original email chain, which I will do so shortly. We would love to have you back again soon.
Best,
Erik
Delicious treat
They were efficient despite ordering on the same day. Doughnuts were delicious! My favourite is the dark chocolate truffle
8 czerwca 2023
It's a real shame
It's a real shame, we love the Crosstown donuts and have ordered delivery many times, but this time it was really disappointing. They used to make the donuts and deliver the same day, but now they seem to have changed delivery partners (whilst also increasing delivery costs) who picked the donuts up a full 24 yours before they were delivered to us and this was definitely reflected in the quality of the donuts when we got to eat them. This with the cost has put us off ordering again.
4 czerwca 2023
Odpowiedź od Crosstown
Hi there!
Thank you so much for leaving this review. I am so sorry to hear that you were unhappy with this delivery. I would love to receive more information regarding this order if you have the time to reach out to me for us to further investigate. Please contact me at customerservice@crosstown.co.uk
I look forward to hearing from you soon!
Best,
Erik
We order a work from home box after…
We order a work from home box after getting a newsletter for Doughnut week! They were delicious, delivered with care on the exact day as planned :) thank you!
4 czerwca 2023
Wedding Doughnuts
Used crosstown for our wedding day, was such a simple process and the doughnuts looked and tasted amazing on the day!
29 maja 2023
delicious!
Darcie and Travis did everything they could to provide a fantastic service for us and they did not disappoint.
The staff that were provided on the days of our event were super lovely. We hired the ice cream freezer for a corporate event and from start to finish the whole process was easy and stress free, thanks guys :)
24 maja 2023
Wedding doughnuts for the win!
We loved having Crosstown doughnuts for our wedding! 10/10 would recommend. All the guests were so excited about them as well!
27 maja 2023
Recommend for weddings!
Great help getting a custom order for our wedding. Delivery was on time, clear storage instructions and everyone loved them 🫶
28 maja 2023
Did Not Met Expectations
Crosstown's service was great but it was quite disappointing to say that the doughnuts did not met any expectations. Personally felt that it was way too dense and dry to be called a doughnut - applies to all the flavour in the box. It gave more of a bagel vibes.
22 maja 2023
Odpowiedź od Crosstown
Hi!
Thank you for visiting us and sending along your feedback. It is always appreciated. I am happy to hear you had great service from our team members, but that you were unhappy with the doughnuts you received.
With regards to our doughnuts, they tend to have a slightly different texture from most other doughnuts, due to the signature Sourdough base for which we are famous. This tends to offer a weightier, more bread like finish, which could have been the reason they weren't quite what you were expecting. I'm sure it will be incredibly disappointing for our team of lovely bakers to hear that the product crafted by themselves, for you, was not enjoyed, but will forward this feedback onto the bakery team for their review.
If you would like to discuss the products more, a member of our team would love to assist you. You can reach us at customerservice@crosstown.co.uk
Best wishes,
Erik
Lovely doughnuts
Lovely doughnuts, good selection, great customer service from a lady called Beattie who had lots of good advice.
25 maja 2023
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