Crosby Blinds Recenzje 

309
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have ordered 8 blinds for my house from them, all electric, and any issues were promptly rectified at no cost to me. The updates were good, tracking supplied and delivery prompt for a custom mad... Zobacz więcej

Oceniono na 5 z 5

I ordered some horizontal electric blinds back in January 2025. For various reasons, we didn't fit two of them until recently and had a couple of issues. I contacted Crosby Blinds regarding this and d... Zobacz więcej

Oceniono na 5 z 5

I had a very challenging requirement and Crosby Blinds assisted throughout this process to assist me order the correct blinds. Good service and a very knowledgeable company.

Oceniono na 5 z 5

We’ve now had 3 lots of blinds from Crosby Blinds. Every time the customer experience has been excellent. Jen and Andrew clearly explain what you might need and the different options available to fit... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z żaluzjami
  2. Sklep z artykułami do dekoracji okien

Napisane przez firmę

Crosby Blinds was established back in 1975 as a family-run window blind specialist. With over 80 years of combined experience in the window blinds business, CrosbyBlinds is one of the UK's top-recognised and respected window blinds companies. Our established online business, now 20 years +, offers the most impressive and extensive range of window blinds. We offer online-exclusive products, advanced pre-launches of national collections, and quality-branded goods, all at discounted prices, delivered directly to customers in the UK. Order online and get a genuine 20-50% OFF high street prices. Crosby Blinds are totally committed to child safety and ensure all the blinds we supply comply with the new legal requirements set by the UK Government and Trading Standards.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

309 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(309)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Recommended

I rang on the off-chance of some advice, and explained I was unlikely to be a customer as I live 300 miles away. Despite that, the care and consideration shown me was exemplary. I'm grateful for the advice and impressed by the reception my enquiry received.

27 września 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent service from first contact in…

Excellent service from first contact in shop, discussing type/quality and suitability on the style of blinds we had chosen for the full house. Andrew who came out to measure up arrived spot on time, he advised us to leave the fitting of kitchen blinds until decoration was completed but took measurments so they could be made up when we were ready. When he arrived to fit the blinds, he took all rubbish away with him. We would 100% recomend this firm to anyone.

3 września 2021
Opinia niezależna
Oceniono na 5 z 5

Great Customer Service

We ordered some blinds five years ago and could not remember what colour they were or even where we purchased them from. Lucky for us there were labels on the inside of our blinds. Sent a WhatsApp message to Crosby and received a message back within minutes.
I received an email showing all details of our original order which allowed us to order more. Great customer service. Thanks Crosby Blinds

1 września 2021
Opinia niezależna
Oceniono na 5 z 5

Very happy with the service from Crosby…

Very happy with the service from Crosby Blinds
The day after choosing the blinds they came and measured up and 4 weeks later the blinds were installed. Installation was quick.
They came on time for measuring up and installation and the blinds are great.

17 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

A top quality company - highly recommended

This company really does believe in good customer service.
A problem with my recent order was dealt with and resolved very quickly and efficiently.
They respond to queries promptly and are contactable to give helpful technical and installation advice if needed.
Very impressed!

16 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Fantastic blinds and amazing service

All our tru-fit blinds were ordered and delivered in under 24 hours. All context with the company was great and the blinds themselves were so simple to fit, they have transformed our home!!! Thank you again!

6 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Such a welcome experience from walking…

Such a welcome experience from walking into the shop to the arrival and fitting of 5 sets of blinds. No fuss no hassle fast efficient service, all the packaging and rubbish was bagged and taken away. I was left with exactly what I ordered. Made a nice change to be dealt with by someone who knows what they are selling. Go and see for yourself, you won’t be disappointed..

28 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent service from start to finish.

Excellent service from start to finish.
We ordered 1 blind and when it was fitted we decided to order 3 more for the front of our house.
Speedy delivery and fitting with no mess and all packaging taken away.
Highly recommended and will use them again.

2 lipca 2021
Opinia niezależna
Oceniono na 1 z 5

Awful customer experience

Awful customer experience. Ordered £500 blinds 10 weeks ago on the premise of a 1-2 week delivery time. Absolutely ZERO comms on an update other than when I’ve chased. Then Crosby and Bloc playing the blame game. Do not waste your time or money. Extremely stressful and poor experience.

27 maja 2021
Opinia niezależna
Logo Crosby Blinds

Odpowiedź od Crosby Blinds

While we really are very sorry for the delay, we still believe we offer good customer service.

Once the order was placed we advised Mr Davies that the motor was out of stock with Bloe the manufacture of this branded product.

We offered a full refund with our apologies, however Mr Davies requested to wait for the motor to come back in stock. Bloc the manufacture had no confirmed date for restock at this time.

Since the order was placed we had emailed Mr Davies 7 times along with return phone calls, each time offering our apologies, along with any updated information we had from Bloc with the offer to cancel and take a full refund.

Good news though.. the motor has now in stock again and the order has been expedited at our request and the blind now delivered.

Imported stock is a global problem at present for many industries and many leading brands, this is something that is totally out of our hands.
We do however have many own-brand products which we have greater stock control and no shortages

To summarise we are very sorry for the delay, we have tried no matter how difficult to give the best honest customer service we can, and hopefully, our Trust Pilot ‘Excellent’ rating reflects this.

Oceniono na 5 z 5

I ordered Vertical blinds from Crosby…

I ordered Vertical blinds from Crosby and must admit was a bit nervous about doing it online But Crosby blinds made it so easy . I did phone to be able to speak to someone just to be sure and in todays climate of not always being able to speak to someone it was a pleasure and easy to contact even though I made a couple of mistakes on dates but it was quickly sorted . They have lots of options for contact and customer service outstanding . Would definitely go to them again .

27 maja 2021
Opinia niezależna
Logo Crosby Blinds

Odpowiedź od Crosby Blinds

Jackie, thank you so much for the lovely review and kind words 😊

Oceniono na 1 z 5

AVOID

AVOID! We measured carefully for a blackout blind, however it doesn't fit our window. They have checked the blind and have just said it is as it should be and blamed us for not measuring correctly. We are now out of pocket with no blind. Absolutely awful customer service. Can't recommend and will never use again.

20 kwietnia 2021
Opinia niezależna
Logo Crosby Blinds

Odpowiedź od Crosby Blinds

Mr Rob Blind .. not a customer by name we have ever had.
However on further investigation with TrustPilot we found the real customer and will share the following for any potential new customer to consider.

The blind in question was reported to us as not fitting the window, so ‘we’ arranged a carrier collection and inspection, we advised the customer in advance that if the blind had been found to be made incorrectly it would be replaced or refund without question as a matter of top priority.
However the manufacturer 'Bloc' who inspected the blind found it to be millimetre perfect and to specification in every-way to what was ordered.
So we then offered to have the blind adjusted to new sizes if the customer remeasured.

Pretty good customer service so far ?

Through out this sale we have tried to support our dear customer Mr Blind even though the window was measured incorrectly by himself.

Our TrustPilot ‘excellent’ rating hopefully reiterates this.

Oceniono na 5 z 5

Great Blinds

Excellent service once again. All my blinds have been purchased from Crosby Blinds. Jen is ever so helpful and friendly with any questions you may have. Great website, ease of use, swift delivery also. They even help out when you are the whom has made an error on an order. Highly recommended.

1 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

From start to finish first class…

From start to finish first class service, Andrew was very helpful with good advice on the three motorised day night blind we have just received. They fit and work perfectly in our new kitchen extension. Would certainly recommend Crosby blinds and will be using them again.

27 marca 2021
Opinia niezależna
Oceniono na 5 z 5

New battery pack

Andrew , thanks for sending me out a new battery pack for my blinds . Now I can take the sheet down from the window :-)

Amazing service as always and thanks for the pad and pens

X
X

13 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Two good blinds

I've now had two blinds from Crosby Blinds, both 25mm, brushed metal made by Luxaflex. They are very easy to hang and made to a high standard. The first blind was perfect. Sadly there was a fault in the second as it hung 1 cm long on one side that the other. This is where Crosby were really helpful. They contacted Luxaflex and a new, replacement blind arrived this morning. I would not hesitate to use Crosby Blinds again. They offer keen prices and, as I've discovered to my delight, an excellent after-sales service.

19 lutego 2021
Opinia niezależna

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